RJ's Import Auto Service

Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

48 Reviews

94% Would Recommend
Latest Review about 2 months ago

Reviews


JN
James N.
Sanford, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2018
Just does not cut it in this day and age
Took in for a suspected front seal leak on a transmission which the car is known for. Not only did they fail to identify if it was the front seal leaking they came back with "your transmission has an internal leak". To that they said it needs a new transmission Well the transmission works fine if I fill it up and don't wait for it to heat up to the point where it starts leaking. A new transmission for a leaky seal? When it was all said and done they charged me over $80 to tell me something I already knew! The transmission is leaking internally. Before I dropped it off I emailed the owner to tell him what was wrong with it and that normally I would fix it but I just do not have the time right now. I guess he failed to tell his team hey this guy works on his own cars and doesn't have time to do the work but don't try and tell him he needs a new transmission for a leak. Anyway i will not be back and I suggest you avoid. Places like this give mechanics a bad name.

LW
Lesa W.
Long Beach, IN
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017
The best!!!!
They always get it right the first time!

YB
Yvonne B.
Michigan City, IN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Everyone is very friendly and helpful to me all the time.
I have always been treated great and am happy with the services.
Jerry G., Owner from RJ's Import Auto Service responded on 09/20/2017

Thank you Yvonne for your loyal support and kind words

Jerry Gifford
Owner

TS
Tyler S.
La Porte, IN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
Tyler said the employees provided an exceptional job. The service was fast and his vehicle was taken back without an appointment. He appreciates his vehicles carpets being vacuumed.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 09/20/2017

Thanks tyler for your kind words. If anyone needs jewlery or watchs Tyer is your guy.

Jerry Gifford
Owner

JP
John P.
Michigan City, IN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017 Category: Service
John said the business had great guys and great service.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 09/20/2017

Thanks John for your many years as loyal customer. Hope to find you fishing soon.

Jerry Gifford
Owner

JD
Joyce D.
Beverly Shores, IN
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2017
Maintainance
Very pleased with ability to make appointment that was honored and with service done. Trust their recommendation for future repair.
Jerry G., Owner from RJ's Import Auto Service responded on 09/20/2017

Thank you Joyce for the opportunity to serve you. Looking forward to beening of service in future . 

Jerry Gifford
Owner

EC
Edward C.
Chesterton, IN
Subaru Legacy Sedan (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Edward said this business always does a good job and they are more honest than other facilities. He was quoted several thousand dollars to get his vehicle fixed, but this business was able to do it for $272.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 09/20/2017

Thanks Edward for your kind review. looking forward to being of service in the future.

Jerry Gifford
Owner

MG
Mike G.
Westville, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Mike said the service was great, fast and efficient. They got his vehicle done in record time.
This review was collected via phone interview by Customer Research Inc.

AS
Arther S.
Michigan City, IN
Chevrolet Sportvan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/29/2017 Category: Service
Arther said his overall experience was average. They were right around the corner from him and he did not have any problems.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 09/01/2017

Thank you for your review .Please let us know what we can do better to serve you.


HL
Hans l.
Beverly Shores, IN
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2017
Outstanding
Always pleased with the personal service and knowledge of the guys.
Jerry G., Owner from RJ's Import Auto Service responded on 08/28/2017

Thank you for the opportunity to serve you and your kind words


LH
Loraine H.
Michigan City, IN
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Loraine said they had really good communication skills. They were on top of things and there is always someone calling her back. They made sure to give her a business card for future reference. She has already recommended them to others. They are great and superior people.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 08/29/2017

Thanks so much for your kind words and loyal patonage. 


RH
Ron H.
Michigan City, IN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Ron said his overall experience was okay.
This review was collected via phone interview by Customer Research Inc.

CP
Celina P.
Beverly Shores, IN
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Celina said the staff has been really good at communicating with her. They fix her vehicle right away. They are good people.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 08/25/2017

Thank you very much for kind words and being a loyal customer. Jerry Gifford


RS
Robert S.
Michigan City, IN
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Robert said he's been going to the business for 20 years. He hasn't had any complaints.
This review was collected via phone interview by Customer Research Inc.

FP
Fred P.
Indiana
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017 Category: Service
Fred said they solved the problem, and did what they stated. He has used this business for many years, and he would go back. They are honest, and they do a good job.
This review was collected via phone interview by Customer Research Inc.

GB
Geoffrey B.
Beverly Shores, IN
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017
Excellent fast service
These guys do great work and at a very fair price
Jerry G., Owner from RJ's Import Auto Service responded on 08/11/2017

Thanks for your kind words and loyal patronage.


BR
Bruce R.
Michigan City, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Bruce said this business has been working on his vehicles for 30 years. They are like family.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 08/25/2017

Thaks Bruce for your loyal support and kind words.


JH
Jim H.
Michigan City, IN
Volkswagen Cabrio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Jim said this business did a good job. They have always kept his vehicles running so he has a lot of confidence in them.
This review was collected via phone interview by Customer Research Inc.
Jerry G., Owner from RJ's Import Auto Service responded on 08/25/2017

Thanks Jim for your many years of loyal support and kind words


DJ
david J.
Beverly Shores, IN
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017
Honest Mechanics
These gentlemen are honest mechanics who always give you the price and options up front. They are excellent mechanics.
Jerry G., Owner from RJ's Import Auto Service responded on 08/09/2017

thank you for your kind words and your patronage .


CW
Chester W.
Michigan City, IN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Spoke with Cathy. She said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

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