business image

Roberson RV

Average Score
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
2.6
(12 Reviews)
-33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

Categories
RV Sales, RV Service
Contact
(503) 370-2555
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
3780 Turner Road SE Salem, OR 97302
Roberson RV's Reviews
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
2.6
(12 Reviews)

DR
Dawn R.
Oregon
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/10/2013
verified customer Verified Customer
Category: Service
Dawn said when she went to pick her up her trailer there were mice in it. They told her these kind of things can happen but she wasn't happy because they ate through a lot of her stuff. She is still in the process of cleaning up the mess. She talked to the service manager yesterday and he told her he would work on a resolution but she hasn't heard back yet. She said she felt the way he was talking there wasn't much that could be done. In addition, when they quoted her estimate they didn't include the price for labor, only parts, and it wasn't until she picked up her trailer that she was given the total. It was way higher then she was anticipating and for that reason she wasn't satisfied with the communication between her and her service advisor. She wasn't satisfied with the quality of the work because mice ended up in her trailer, even though that has nothing to do with the service work. She would not recommend them for reasons already mentioned.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.