Robertson Automotive

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903-597-6536
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

767 Reviews

5 star
86%
4 star
9%
3 star
1%
2 star
1%
1 star
1%
97% Would Recommend
Latest Review 9 days ago

Reviews

DS
Don S.
Bullard, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Don said they did a good job
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
BK
Bodie K.
Texas
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Bodie said the customer service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JB
James B.
Tyler, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
James said they are friendly, they did what they said they would do, quickly and at a fair price. He stated that the diagnostic test was emailed to him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JK
Jon K.
Tyler, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
2000 Xterra
Hello.
Jon Kregel here. Just wanted to extend a deep heartfelt Thanks to Robertsons Automotive for getting our car fixed and running in a Very Timely manner. Both David and Sergio and those behind the scenes acted very professionally and timely. Thanks Robertsons for all you do!!
Recommended
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JK
Jon K.
Tyler, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Good hard working and honest folks!!
They once again did a great job of getting us repaired and back on the road again. Thanks David and Sergio for all you do!! Jon Kregel
Recommended
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JC
Jordan C.
Texas
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jordan said he called that morning and they had his vehicle ready at the end of the day.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
AA
Ali A.
Tyler, TX
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
100% Satisfaction
Robertson Automotive was so far above my expectation as a mechanic shop. I felt more like my car and I went to the spa than to to hang out with grease monkeys...in fact there were no grease monkeys or grease anywhere. From the complimentary snack station and comfortable sitting area to the respectful and professional manner the employees behaved, my experience was more than pleasantly satisfied. I would proudly recommend Robertson Automotive to anyone who has a major repair or, like my minivan, just needs a tuneup. Robertson Automotive is the best for affordable automotive service in Tyler!
Recommended
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
Verified Customer
Tyler, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
great customer service and quality work
Sergio is excellent. Knowledgeable and informing, always make sure you are taken care of. As far as diagnostics and repairs, the mechanics are great. Detailed reports with pictures included, as well as very quick. One of the few auto repair shops that I COMPLETELY TRUST. I do not have to worry about being ripped off by Robertson Automotive.
Recommended
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
CA
Chris A.
Tyler, TX
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Chris said this business has great customer service and they do good work, but he thinks they are a bit pricey.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
TS
Theresa S.
Tyler, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Great, honest, communicate.
This is my 3rd time taking my diesel truck to Robertson’s. For routine oil change to fix some problems and to prepare for a big trip pulling a large heavy trailer. These guys got my truck and trailer prepped and ready for a trip across the Rocky Mountains. New tires, fluids all checked, brakes in perfect condition. As a female traveling with 3 horses across the country I certainly did NOT want to break down or get a flat tire. A month on the road and all went perfect. Not a glitch. Thank you for actually listening to me when I talked about the weight of my trailer and the kind of tires that I would need. Love the fact that we can communicate via text. Alway friendly, keeping you in the loop with what they are doing to your vehicle. I won’t go any where else!
Recommended
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!  Glad your trip was without vehicle issues!!

Lynn Shaver
General Manager
903-597-6535
SC
Shane C.
Tyler, TX
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Shane said that they provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
AM
Allison M.
Tyler, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Allison said the business did a great job, in a timely manner, and she had no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
GJ
Gerald J.
Tyler, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Spoke with Gerald's wife . She said the staff does good work, and the vehicle is working fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
DR
David R.
Lindale, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
David said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
CB
Cleothus B.
Murrieta, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Cleothus said although he was from out of town, the staff was courteous and professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
CM
Chuck M.
Ben Wheeler, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Chuck said the business was able to do the work on his type of vehicle, where others would not. He said they were very professional, the work was done in a timely manner and there were no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 10/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JM
John M.
Troup, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
John said he didn't have any problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 10/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
MW
Michael W.
Lindale, TX
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Prompt & Professional
We scheduled a time for our truck repair & actually brought in in earlier than anticipated ! David was prompt with getting it in the shop as quick as possible & back to us in a timely manner !! We’ve used Robertson Automotive a few times & would recommend them, and have, to anyone looking to have anybody repairs done !!
Recommended
Lynn S., General Manager from Robertson Automotive responded on 10/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
RJ
Ruecell J.
Flint, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Ruecell said the staff explained the details well, and actually repaired an ongoing problem that he had been having. The price was reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535
JB
James B.
Lindale, TX
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
James said the service was timely and the staff was nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 10/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535