Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

776 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


JH
John H.
Tyler, TX
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
John said the price was a little high compared to what he had been charged in the past. He has used this business for years.
This review was collected via phone interview by Customer Research Inc.

BH
Blake H.
Tyler, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Top notch
You won’t find better customer service anywhere else, PERIOD!

KN
Kyle N.
Bullard, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Kyle said he knows the owner and they do good work.
This review was collected via phone interview by Customer Research Inc.

CO
Cody O.
Tyler, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Worth the money!
Robertson is the only shop I take my vehicles to, and I have yet to be disappointed with their work.

JC
Jody C.
Bullard, TX
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Jody said that he was very happy with the place's service.
This review was collected via phone interview by Customer Research Inc.

GR
George R.
Lindale, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
George said they are very professional, helpful and courteous.
This review was collected via phone interview by Customer Research Inc.

CA
Charmyst A.
Flint, TX
Nissan 370Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Charmyst said he would definitely recommend the business for service and that they got some stuff done.
This review was collected via phone interview by Customer Research Inc.

FB
FERDINAND B.
Tyler, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
outstanding service
STELLA service always

TT
Tim T.
Tyler, TX
HUMMER H1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great service
Great service as always.

DS
Don S.
Bullard, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Don said they did a good job
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

BK
Bodie K.
Texas
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Bodie said the customer service was great.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JB
James B.
Tyler, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
James said they are friendly, they did what they said they would do, quickly and at a fair price. He stated that the diagnostic test was emailed to him.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 12/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JK
Jon K.
Tyler, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
2000 Xterra
Hello.
Jon Kregel here. Just wanted to extend a deep heartfelt Thanks to Robertsons Automotive for getting our car fixed and running in a Very Timely manner. Both David and Sergio and those behind the scenes acted very professionally and timely. Thanks Robertsons for all you do!!
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JK
Jon K.
Tyler, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Good hard working and honest folks!!
They once again did a great job of getting us repaired and back on the road again. Thanks David and Sergio for all you do!! Jon Kregel
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JC
Jordan C.
Texas
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jordan said he called that morning and they had his vehicle ready at the end of the day.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

AA
Ali A.
Tyler, TX
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
100% Satisfaction
Robertson Automotive was so far above my expectation as a mechanic shop. I felt more like my car and I went to the spa than to to hang out with grease monkeys...in fact there were no grease monkeys or grease anywhere. From the complimentary snack station and comfortable sitting area to the respectful and professional manner the employees behaved, my experience was more than pleasantly satisfied. I would proudly recommend Robertson Automotive to anyone who has a major repair or, like my minivan, just needs a tuneup. Robertson Automotive is the best for affordable automotive service in Tyler!
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

Verified Customer
Tyler, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
great customer service and quality work
Sergio is excellent. Knowledgeable and informing, always make sure you are taken care of. As far as diagnostics and repairs, the mechanics are great. Detailed reports with pictures included, as well as very quick. One of the few auto repair shops that I COMPLETELY TRUST. I do not have to worry about being ripped off by Robertson Automotive.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

CA
Chris A.
Tyler, TX
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Chris said this business has great customer service and they do good work, but he thinks they are a bit pricey.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

TS
Theresa S.
Tyler, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Great, honest, communicate.
This is my 3rd time taking my diesel truck to Robertson’s. For routine oil change to fix some problems and to prepare for a big trip pulling a large heavy trailer. These guys got my truck and trailer prepped and ready for a trip across the Rocky Mountains. New tires, fluids all checked, brakes in perfect condition. As a female traveling with 3 horses across the country I certainly did NOT want to break down or get a flat tire. A month on the road and all went perfect. Not a glitch. Thank you for actually listening to me when I talked about the weight of my trailer and the kind of tires that I would need. Love the fact that we can communicate via text. Alway friendly, keeping you in the loop with what they are doing to your vehicle. I won’t go any where else!
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!  Glad your trip was without vehicle issues!!

Lynn Shaver
General Manager
903-597-6535

SC
Shane C.
Tyler, TX
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Shane said that they provided good service.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 11/15/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535