Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

747 Reviews

97% Would Recommend
Latest Review 15 days ago

Reviews


AS
Austin S.
Lindale, TX
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Austin said the mechanics are honest and really trustworthy. The service is done quickly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great customer service!
All the staff is friendly and knowledgeable! They were very helpful and kept us informed about everything!

AD
Autumn D.
Lindale, TX
Nissan JUKE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Autumn said they explained everything, were honest and she felt well taken care of.
This review was collected via phone interview by Customer Research Inc.

RF
Richard F.
Escondido, CA
Chevrolet Forward Control
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Richard said they were great. Everything was clean and spotless. They did a good job. He said he will return there when he is in that area next year.
This review was collected via phone interview by Customer Research Inc.

WW
Walter W.
Jacksonville, TX
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Walter said the service was superb.
This review was collected via phone interview by Customer Research Inc.

EH
Elbert H.
Tyler, TX
Dodge Charger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Elbert said the business did a good job. However, he said the business charged him a $40 fee to check his vehicle out and then told him they could not repair the problem for 2 hours and he was not happy with that.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Bullard, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jim said the staff did a great job. The work was quick, they diagnosed the problem immediately and got him fixed in a few days and he highly recommends them.
This review was collected via phone interview by Customer Research Inc.

JS
JAMES S.
Tyler, TX
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great job
they always let me know exactly what I need and what it will cost. they do good work in a timely fashion and keep me posted on what they are doing
Lynn S., General Manager from Robertson Automotive responded on 09/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

RP
Ralph P.
Flint, TX
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ralph said he was happy with everything at the business and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 09/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JB
Joshua B.
Tyler, TX
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great service!
I've repeatedly gone to Robertson Automotive and have had great service every time. My last visit was no different. I was greeted upon entering, offered coffee/water even though I didn't have to wait, taken to work after dropping my car off, and was called and informed what they were doing with my car. The only way it could've been better was if it was free service, although I'm happy to pay for the quality of work I get!
Lynn S., General Manager from Robertson Automotive responded on 09/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

TS
Terry S.
Bullard, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Terry said apparently they did what they were supposes to. They were very professional, very nice to deal with and very knowledgeable. Everything worked out well.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 09/20/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

WM
Wesley M.
Texas
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Wesley said he gets his vehicle serviced at this business for their craftsmanship, workmanship, and time they take with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 09/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

FB
F B.
Tyler, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
STELLA!!!!!. performance from the entire team
5 STAR quality repairs,parts marked by 5 STAR workmanship. Extraordinary Professionalism.
Lynn S., General Manager from Robertson Automotive responded on 09/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JH
Jeremy H.
Tyler, TX
GMC Sierra 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Jeremy said he did not understand the service diagnostic. The employees were nice.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 09/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

KH
Kaylan H.
Flint, TX
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Kaylan said the business provided awesome service. They have good prices, did a good job, and were accommodating.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 09/11/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

TD
Tom D.
Tyler, TX
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
Honest competent skilled
I always take all my vehicles to Robertson automotive I’ve known Kevin for 30 years
Lynn S., General Manager from Robertson Automotive responded on 08/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JD
Jacque D.
Jacksonville, TX
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Jacque said everything was good, and he appreciated the business.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 08/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

BK
Bob K.
Frankston, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Bob said the business did a great job and he's very happy.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 08/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

HH
Henrietta H.
Tyler, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Henrietta said they did a good job and were nice.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 08/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535

JC
Jay C.
Tyler, TX
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jay said he was satisfied with the service at this facility.
This review was collected via phone interview by Customer Research Inc.
Lynn S., General Manager from Robertson Automotive responded on 08/23/2018

Thank you for taking the time to review the Robertson Automotive Team! We appreciate your business, and the great review!!

Lynn Shaver
General Manager
903-597-6535