Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

703 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


JB
Jamie B.
Tyler, TX
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Jamie said the staff was really friendly and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
Tyler, TX
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
The work they do speaks for it self.
Today there are a lot of auto shops. But you could count on one hand the few that a customer would come back to. And Robertson automotive is in that one hand. Thanks to your mechanics keep up the good work.

GM
Garrett M.
Texas
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Garrett said the service was great, overall. The team was very helpful and all the work was completed the same day. The vehicle is having issues again, with the transmission slipping into the incorrect gears and he hasn't had the time to bring it back in.
This review was collected via phone interview by Customer Research Inc.

KJ
Keely J.
Flint, TX
Jeep Renegade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Keely said the employees were really nice. They explained her service well.
This review was collected via phone interview by Customer Research Inc.

JM
Jessie M.
Tyler, TX
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Jessie said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

GG
George G.
Frankston, TX
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
George said he was very well pleased with the service.
This review was collected via phone interview by Customer Research Inc.

KH
Kathy H.
Tyler, TX
Buick Park Avenue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kathy said the staff are very helpful in every way and they guarantee their work. They're like family.
This review was collected via phone interview by Customer Research Inc.

FW
Frank W.
Frankston, TX
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Frank said they are friendly, courteous, and honest. The pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.

AW
Andy W.
Tyler, TX
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Great work!
Had Robertson's go over and inspect my suspension on my jeep and we ended up replacing the shocks and all the bushings. Wow....what a difference! It drives like new! Great work and communication. Thanks

KE
Kyle E.
Tyler, TX
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kyle said he appreciated the way the staff quoted a text to him and his contact. They were very informative.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Whitehouse, TX
Chevrolet Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018 Category: Service
John said the staff told him the part was wrong and he was charged for the diagnostics. However, nothing was wrong with his vehicle when he checked it again at a different place. This business needs to get better technicians. He got a fuel pump because it was under warranty and he thought the noise it was making was a concern, but it's normal for that noise to happen and he found that out by going to the other business.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Nacogdoches, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Mark said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Frankston, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
John said the staff were good and professional and super courteous. They do the work in a timely manner. He would use them again when he needs something.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

ER
Emilee R.
Texas
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Emilee said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

CC
Coty C.
Tyler, TX
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Service!
Fast and friendly!
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

LT
Lonnie T.
Tyler, TX
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Lonnie said the staff did an excellent job. It was quick and he was satisfied with the work. He likes what they do and recommends them.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

EB
Edgar B.
Tyler, TX
Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
great experience
Friendly & knowledgeable staff, clean facility. They were great at keeping me updated on the status of having my break issue diagnosed..
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

BL
Brett L.
Flint, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brett said he likes the inspection check the staff members do. They take pictures of the vehicle, not only for the reason he took it in but for, but for other things they see.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

BC
Barbara C.
Hideaway, TX
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Barbara said the staff always goes above and beyond.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535

TM
Thomas M.
Tyler, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Thomas said the staff is nice, polite, they did a good job and the business is clean.
This review was collected via phone interview by Customer Research Inc.
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager from Robertson Automotive responded on 04/27/2018

Thank you for taking the time to review the Robertson Automotive Team as well as the great review!  It is our pleasure to service your vehicle and we appreciate your business!!  
Sincerely,

Lynn Shaver
General Manager
903-597-6535