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ROCAFLEET

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(111 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Categories
Repair Shop, Tires, Used Car Dealer
Contact
(315) 405-4418

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
445 Coffeen St Watertown, NY 13601
ROCAFLEET's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(111 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Amazing Company
Rocafleet is top notch! They always get me in, in a timely fashion and Ernie is always super friendly!
Josh F., Service Writer from ROCAFLEET responded on 07/04/2025 09:35 AM

We're delighted to hear that you consider us top notch! It sounds like Ernie has made quite the impression with his friendly demeanor – we might have to start calling him “the ambassador of good vibes.” We're committed to getting you sorted in a timely manner, and we're glad to know we're hitting the mark. Your support means a lot to us!


SY
SARAH Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent
Ernie and staff were amazing, great prices and overall amazing service.
Josh F., Service Writer from ROCAFLEET responded on 07/02/2025 09:34 AM

We appreciate you taking the time to share your experience! It sounds like Ernie and the team really hit the mark with their service—talk about a dream team. Great prices combined with amazing service? That's like finding the perfect pizza topping combination. We’re glad you had such a positive experience!


KC
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KEVIN C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Alignment
Very professional atmosphere..Polite, knowledgeable, and completed on schedule.
Thank You

I would recommend 👌
Josh F., Service Writer from ROCAFLEET responded on 07/01/2025 09:33 AM

It's fantastic to hear you had such a positive experience with us! We aim to keep the atmosphere professional while being polite and knowledgeable—sounds like we hit the mark! Your recommendation is appreciated and goes a long way in helping others know what to expect. Here's to many more on-time, professional experiences together!


PS
Pat S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Emergency brake repair
First time using Rocafleet today on a recommendation from another local garage. The staff there went above and beyond the call of duty today with a brake replacement and get us back on the road before closing time. They are friendly, accommodating and reasonable. Really top notch! Highly recommended
Josh F., Service Writer from ROCAFLEET responded on 06/28/2025 09:35 AM

It's wonderful to hear about your experience with us! We're glad the staff could work their magic and get you back on the road in time—because who really enjoys sitting around waiting for car repairs? We appreciate your recommendation and look forward to helping you again. Safe travels!


RM
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ROBERTA M.
Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great Experience!
The Rocafleet team went above and beyond my expectations - they were really professional and nice to deal with, and also made me feel they were concerned about my safety. They also went the extra mile and agreed to keep my camper bus plugged into power so my battery system wouldn’t get depleted because for security purposes they kept it locked in their garage, which I really appreciated even though it meant my solar panels wouldn’t be able to recharge. Ernie was very nice and so was Tony, who told me he has 47 years of experience! I really felt my camper bus was in good hands and that the staff showed genuine concern for me and my situation. I will be returning because it was such a positive experience and I feel so much safer driving my vehicle now.
Josh F., Service Writer from ROCAFLEET responded on 06/27/2025 05:40 AM

It’s fantastic to hear about your experience with us at Rocafleet! We strive to make our customers feel safe and cared for, and it sounds like Ernie and Tony hit the mark. We're glad we could help keep your camper bus powered and secure, even if it meant those solar panels took a little vacation. Your safety and satisfaction are what we aim for, and we can’t wait for your next visit. Just promise to share any new adventures your camper goes on!


EH
Ernest H.
Carthage, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
awesome
great service
Josh F., Service Writer from ROCAFLEET responded on 06/24/2025 09:34 AM

We're glad to hear that you enjoyed the service! We strive to make every interaction as smooth as a perfectly brewed cup of coffee. Your support truly fuels our efforts to keep delivering top-notch experiences. If there's anything specific you loved, feel free to share!


JM
Jason M.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2025
verified customerVerified Customer
5
Lift kit
After ordering a lift kit, and bringing the truck in. I was informed they do NOT have the right insurance to do the job. But and a big BUT, they gave me options to either return it for a full refund, or they’d take off money for the inconvenience! Huge shout out for that!
Josh F., Service Writer from ROCAFLEET responded on 06/27/2025 05:49 AM

It was unfortunate that we were unable to do this installation- We were unaware originally that the frame would need to be cut for the installation and that was not something we felt comfortable doing. We do our best to not turn away work, but we truly have the customer in mind (as well as the business) when these situations occur. We'll always be here to perform high quality work that is in the best interests of customers, and if a job is beyond us we won't take it on. And sometimes that is how you best serve your customers. We welcome a second opporunity should it arise Jason.


CS
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Cheryl S.
Felts Mills, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
10
Rattling heat shield.
I called on Thursday to see if I could get my car in for a rattling heat shield, not expecting to get in that day. He said bring it in today and they would see what was needed. Mentioned I was going on a road trip soon and wanted to stop the noise. I dropped it off and they took me to work. Called a little while later and had fixed the issue. They also checked out rest of car and discovered the brake pads they had put on in April were worn. They called supplier and they were replaced at no cost for pads and gave me a break on labor and changed oil too, for a great price. Glad they were able to get me in and checked so thoroughly. Great place to get your car repaired and very nice staff. Thank you.
Josh F., Service Writer from ROCAFLEET responded on 06/14/2025 09:35 AM

It sounds like your experience was smoother than a freshly paved road! We're glad we could squeeze you in and take care of that rattling heat shield just in time for your road trip. It's always our pleasure to check out the rest of the car while we’re at it—gotta keep those brakes in top shape. We're also pleased to hear our staff made your visit pleasant. Here's to many more miles of peaceful driving ahead!


Verified Customer
De Kalb Junction, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Engine
Went in to have my engine looked at because of noise I was hearing. They found out what was wrong with it and found that I would need a new engine. The team of guys here were great they fixed my truck fast and have had no troubles with it. Job was done quickly and at a decent price. Thank you
Josh F., Service Writer from ROCAFLEET responded on 06/13/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like our team went into detective mode to get to the bottom of that noise—new engine and all. We're glad to hear they had your truck back on the road in no time and at a price that didn't break the bank. If only fixing our own automobiles was that easy, right? Wishing you many quiet and trouble-free miles ahead!


EN
edward n.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Excellent service
Brought in my 2019 Jeep Cherokee for all wheel alignment and suspension shakedown. My steering issues were resolved quickly and for a decent low price. I'm very pleased and safe with how it handles now. They are professional, honest, friendly and a great team of guys. I would highly recommend them
to service your vehicle.
Josh F., Service Writer from ROCAFLEET responded on 06/05/2025 09:35 AM

It's fantastic to hear that your 2019 Jeep Cherokee is now handling like a dream! We strive to make steering issues a thing of the past faster than you can say 'alignment.' Our team prides itself on being professional and friendly, but don't worry, we have no plans to open a comedy club just yet. Your recommendation means a lot to us, and we're glad you're feeling safe on the road again!


RD
ROBERTO D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Very good service
The service was faster and cheaper than I thought, a friendly service and they didn't charge me unnecessary things.
Josh F., Service Writer from ROCAFLEET responded on 05/28/2025 09:33 AM

We're glad to hear that you found our service faster and more affordable than expected! It’s always great to know that friendly faces and straightforward pricing made your experience enjoyable. We believe in keeping things simple—after all, unnecessary charges are just as welcome as a rainstorm at a picnic. We appreciate your support and look forward to serving you again!


BL
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BEAU L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Had vehicle in for inspection
Was treated very well. Employees were very courteous. Was made to feel welcome.
Josh F., Service Writer from ROCAFLEET responded on 05/25/2025 09:35 AM

We're glad to hear that our team made you feel right at home! Creating a welcoming atmosphere is what we aim for, and it sounds like our employees hit the mark. If they were courteous, we’ll assume they were also secretly trained in the art of charm. We appreciate your positive feedback and hope to keep that warm vibe going for all our guests!


Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2025
verified customerVerified Customer
8
Very good
I had a warrenty issue that they honored.
Josh F., Service Writer from ROCAFLEET responded on 05/24/2025 09:35 AM

We appreciate you taking the time to share your experience with us. We're glad to hear that your warranty issue was addressed and resolved. We strive to stand by our products, even when they might have taken a minor detour. Your feedback is invaluable, and we hope to keep improving and earning that extra star in the future!


AN
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Amber N.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
10
Honest, Reliable, and Genuinely Consistent
I recently bought a new SUV and my first thought was to take it here when I heard a squealing noise literally days after driving it off the lot. This is the second vehicle we have had them check over right off the dealership lot that they found issues with. They gave us a free diagnostic AGAIN and found multiple issues that I was able to have the dealership deal with for free. I am always pleasantly surprised by the respectful way they handle their customers and the honesty that I get from them. Thank you especially to Josh and Ernie! It is so nice to not be spoken to with condescension as a woman in a mechanic shop! We love you guys!
Josh F., Service Writer from ROCAFLEET responded on 05/10/2025 09:35 AM

It's fantastic to hear that your new SUV made a memorable squeal before even getting to know you! We always aim for honest assessments, and it seems Josh and Ernie made quite an impression—who knew honesty could be so charming? We're delighted to hear that you felt respected and valued, and that we could help uncover issues before they became bigger headaches. It’s great to have you as part of our community, and we look forward to helping you keep your rides in tip-top shape. Let's keep those squeals to a minimum!


MM
MADELIN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Quick Service
Was able to get me in same day for service. Was in and and out within 2 hours. Very friendly staff.
Josh F., Service Writer from ROCAFLEET responded on 05/07/2025 09:34 AM

We appreciate you taking the time to share your experience! It's great to hear that we could accommodate you so quickly and that our team provided friendly service. We aim for efficiency here, and it seems like we hit the mark! If we had a little medal for quick service, you’d definitely have earned it. 감사합니다!


Displaying Review 1 - 15 of 111 in total
Service Coupons and Posts
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
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