Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

38 Reviews

92% Would Recommend
Latest Review 3 days ago

Reviews


FO
FRED O.
Rockford, MI
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019
Great service
I brought in a tire that was losing air. They fixed it quickly and effectively.

JW
Jane W.
Rockford, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jane said the service was great. The work was done promptly.
This review was collected via phone interview by Customer Research Inc.

DR
Debbie R.
Rockford, MI
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Debbie said she would recommend this facility, but the counter could be a little cleaner and there were footprints left on her mat, so maybe they could use a paper mat for protection in the future.
This review was collected via phone interview by Customer Research Inc.

RP
ROBERT P.
Cedar Springs, MI
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
The counter guy. I forgot his name.
Very good service. Very personable people.

MH
MARY H.
Rockford, MI
Jeep Compass
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2019
Good Work...but too long.
I often get my oil changes and tire rotations done at RTW, because I work close and can drop off my car and know the work will be done and done well.
Yesterday I did not have the opportunity to drop it off, so I stayed and was surprised how long it took for the oil change/rotation.
There was 1 car on the hoist ahead of me, and the gentlemen working on it, came in to tell the owner that they were taking so long because they couldn't figure out how to clear her "change oil" light. At that point when you see someone else waiting for work to be done, I think that moving her car so they could get started on mine would have been considerate.
I truly believe it took them close to 15 minutes to figure out her oil light issue.
When they finally did get started working on my car, it took close to 50 minutes to get the oil change and tire rotation completed. I stood up at one time to see what was going on and noticed all the tires off and the mechanics/technicians standing around my car discussing "something"...it honestly didn't look like it had anything to do with my car/tires.
I truly understand when someone drops off a car, that these little delays are not a big deal, but having a patron waiting and still not being considerate enough to keep on task was a bit frustrating. Would I recommend this business, yes but ONLY if they have no concern about time. My father was in the tire/automotive business for many years (I know how long it take to rotate tires), and that lack of concern for the patron would not have been acceptable.

TM
Timothy M.
Rockford, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Timothy said he was in and out quickly, like in 3 minutes.
This review was collected via phone interview by Customer Research Inc.

DR
Douglas R.
Rockford, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Douglas said the business does good work quickly. The customer service is polite. He does recommend them to other people.
This review was collected via phone interview by Customer Research Inc.

IV
Ingemar V.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Ingemar said they were quick, clean and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BC
Belgin C.
Lowell, MI
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2018 Category: Service
Belgin said he would not recommend the business for service. The staff took 2 1/2 hours to change 2 tires. The customer service was good, but they were just slow.
This review was collected via phone interview by Customer Research Inc.

JG
Jessica G.
Rockford, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Jessica said that the business was kind, friendly and helpful and the time management was good.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Spoke with Betty. She said she was satisfied.
This review was collected via phone interview by Customer Research Inc.

TH
TONY H.
Rockford, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2018
Disappointed
Wheel fell off after new tire installation. $300 mechanical damage. Rockford Tire said they would pay half the bill. 2 weeks later and still no check in the mail.

PC
PAUL C.
Rockford, MI
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2018
tire repair
In and out quick and tire fixed

NW
NATHAN W.
Muskegon, MI
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Great service
I got some winter tires put on two cars and they did a great job I love the winter tire they put on

DP
DALE P.
Rockford, MI
Kia Sorento
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2018
Had to bring back for tire repair
Had to bring back for tire repair

MM
MICHEAL M.
Rockford, MI
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
Tire mounting
Service was ok. Tire rotation first in line took 50 min. Cost was $110. Last Spring $80. Up $30! Also discount tire would do this service for free if I purchased through them.
Drew S. from Rockford Tire Wholesalers responded on 11/12/2018

Hello Micheal! Thank you for choosing Rockford Tire! 50 minutes for a 4-swap, (not a rotate) is actually a normal time period to wait. Rotates are free from us as well after purchasing from us. But not dismounting and mounting 4 tires.


LL
LYLE L.
Grand Rapids, MI
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Great team
Appreciate all of the help from the Rockford Tire team.

MB
Michelle B.
Rockford, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Michelle said that she came upon the place by chance and they were just wonderful.
This review was collected via phone interview by Customer Research Inc.

JC
Jesse C.
Rockford, MI
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jesse said that the place was fast, easy and affordable.
This review was collected via phone interview by Customer Research Inc.

RH
Ross H.
Rockford, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Ross said the mechanic did a good job and he didn't try to sell him what he didn't need.
This review was collected via phone interview by Customer Research Inc.