Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

47 Reviews

94% Would Recommend
Latest Review 9 days ago

Reviews


AG
Anne G.
Belmont, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Anne said she needed snow tires removed and they got her in same day with minimal wait time.
This review was collected via phone interview by Customer Research Inc.

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Paul P.
Rockford, MI
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Paul said the business did everything great.
This review was collected via phone interview by Customer Research Inc.

TG
THERESA G.
Cedar Springs, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
new tires
Good service and friendly workers.

JS
Jeff S.
Cedar Springs, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Jeff said the price was fair, and the staff delivered great quality service. They were up front and personable. They provide a very welcoming atmosphere .
This review was collected via phone interview by Customer Research Inc.

CA
Chad A.
Cedar Springs, MI
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Chad said this business provided good service and did the job quickly.
This review was collected via phone interview by Customer Research Inc.

CF
Cory F.
Pierson, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Cory said the business did a good job and he really appreciates all of the work.
This review was collected via phone interview by Customer Research Inc.

CH
CATHY H.
Rockford, MI
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Close and convient
Always helpful

Verified Customer
Rockford, MI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Knowledgeable
Friendly staff,

BE
Bret E.
Rockford, MI
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Bret said the staff was courteous and quick when they did the work.
This review was collected via phone interview by Customer Research Inc.

FO
FRED O.
Rockford, MI
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019
Great service
I brought in a tire that was losing air. They fixed it quickly and effectively.

JW
Jane W.
Rockford, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jane said the service was great. The work was done promptly.
This review was collected via phone interview by Customer Research Inc.

DR
Debbie R.
Rockford, MI
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Debbie said she would recommend this facility, but the counter could be a little cleaner and there were footprints left on her mat, so maybe they could use a paper mat for protection in the future.
This review was collected via phone interview by Customer Research Inc.

RP
ROBERT P.
Cedar Springs, MI
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
The counter guy. I forgot his name.
Very good service. Very personable people.

MH
MARY H.
Rockford, MI
Jeep Compass
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2019
Good Work...but too long.
I often get my oil changes and tire rotations done at RTW, because I work close and can drop off my car and know the work will be done and done well.
Yesterday I did not have the opportunity to drop it off, so I stayed and was surprised how long it took for the oil change/rotation.
There was 1 car on the hoist ahead of me, and the gentlemen working on it, came in to tell the owner that they were taking so long because they couldn't figure out how to clear her "change oil" light. At that point when you see someone else waiting for work to be done, I think that moving her car so they could get started on mine would have been considerate.
I truly believe it took them close to 15 minutes to figure out her oil light issue.
When they finally did get started working on my car, it took close to 50 minutes to get the oil change and tire rotation completed. I stood up at one time to see what was going on and noticed all the tires off and the mechanics/technicians standing around my car discussing "something"...it honestly didn't look like it had anything to do with my car/tires.
I truly understand when someone drops off a car, that these little delays are not a big deal, but having a patron waiting and still not being considerate enough to keep on task was a bit frustrating. Would I recommend this business, yes but ONLY if they have no concern about time. My father was in the tire/automotive business for many years (I know how long it take to rotate tires), and that lack of concern for the patron would not have been acceptable.

TM
Timothy M.
Rockford, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Timothy said he was in and out quickly, like in 3 minutes.
This review was collected via phone interview by Customer Research Inc.

DR
Douglas R.
Rockford, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Douglas said the business does good work quickly. The customer service is polite. He does recommend them to other people.
This review was collected via phone interview by Customer Research Inc.

IV
Ingemar V.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Ingemar said they were quick, clean and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BC
Belgin C.
Lowell, MI
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2018 Category: Service
Belgin said he would not recommend the business for service. The staff took 2 1/2 hours to change 2 tires. The customer service was good, but they were just slow.
This review was collected via phone interview by Customer Research Inc.

JG
Jessica G.
Rockford, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Jessica said that the business was kind, friendly and helpful and the time management was good.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Spoke with Betty. She said she was satisfied.
This review was collected via phone interview by Customer Research Inc.