Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

438 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 8 days ago

Reviews


EB
Evan B.
Bainbridge Island, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Evan said the staff was quick, helpful, and have a great online interface.
This review was collected via phone interview by Customer Research Inc.

SP
Stephanie P.
Sequim, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Stephanie said that the business worked well with her, they went above and beyond and that they are her heroes.
This review was collected via phone interview by Customer Research Inc.

SJ
Sasha J.
Bainbridge Island, WA
Mercedes-Benz 300E
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Sasha said he really liked the atmosphere and the honesty of the staff.
This review was collected via phone interview by Customer Research Inc.

RH
ROTH H.
Bainbridge Island, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
responsible service, not only usual service but attention to those things of which I was not aware!
A 'just price for service given, ride home after dropping car off and pick up to return to get the car.

JF
Joel F.
Bainbridge Island, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Joel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BC
BEVERLY C.
Bainbridge Island, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
??
Friendly, efficient,staff. Williing to correct anything that customer might question after service.

NM
Nate M.
WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Nate said the business's service seemed great. It went by smoothly and easily, and he has no complaints.
This review was collected via phone interview by Customer Research Inc.
Ranji D. from Rolling Bay Automotive responded on 10/30/2018

Thanks Nate, it was a pleasure to see you and your 4runner again. We appreciate your business!


CO
Chris O.
Bainbridge Island, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Chris said they were very gracious. They brought her home and picked her up.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bainbridge Island, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great Service
Great Service

SL
SHELIA L.
Rollingbay, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
The follow through
I am so glad they recommenced new wipers . I had no idea how bad my old ones were til I had new ones.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2018
Usually the service
I called on a Monday for an appointment on Friday I said I needed an oil change and filter and to fix the window washer unit. Also said I needed new blades
Well in my mind plenty time to order filter and new blades but was told when I picked up my car I would have to come back for filter and to blades.
Ranji D. from Rolling Bay Automotive responded on 10/30/2018

Shelia I am truly sorry for the incovenience, but I am confident that we have you all squared away now thanks again.


KP
Karin P.
WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Karin said this business offered a shuttle service home and they didn't charge her very much.
This review was collected via phone interview by Customer Research Inc.

KO
Karl O.
WA
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Karl said he had his brakes worked on and new disks put in. When his vehicle got up to 30 mph, it had balancing issues and his wheels would start to shake. He, also, asked the employees to fill his coolant, which, they didn't do. His vehicle almost died. He came back and on the 2nd visit, the employees did better. They put everything back together the right way. Their recovery was good.
This review was collected via phone interview by Customer Research Inc.

RH
ROTH H.
Bainbridge Island, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
replace rear brakes
Prompt service, direct diagnosis of potenial issues, upfront appraisal of costs and no hidden 'surprises,, and ride from and to home

KI
Katherine I.
Bainbridge Island, WA
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Katherine said this business did what they needed to do but also took extra time to see if there was a better way to do the job. She has an old vehicle. They are really good at researching and checking around where to go if they can not do the job. They are on time and she trusts them.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
WA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jim said the business was good. They were nice. He brought his vehicle in and asked them to fix something out of the ordinary and they took care of it.
This review was collected via phone interview by Customer Research Inc.

RL
Rene L.
WA
INFINITI QX70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Rene said he loves them.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
WA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Scott said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.
Ranji D. from Rolling Bay Automotive responded on 09/27/2018

Thanks Scott, we greatly appreciate your business


MF
Melissa F.
Bainbridge Island, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Melissa said the mechanic was attentive, responsive, and she appreciates the staff following up with her.
This review was collected via phone interview by Customer Research Inc.

CA
Carlton A.
Rollingbay, WA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Carlton said he would definitely recommend the business.
This review was collected via phone interview by Customer Research Inc.

MJ
MARK J.
Bainbridge Island, WA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Consistently excellent service
We have always had helpful, friendly service from Rolling Bay Auto. They do a good job at a fair price and are prompt and efficient.

Thanks
Ranji D. from Rolling Bay Automotive responded on 09/11/2018

Thanks for the kind words Mark, we appreciate your business!


Displaying Review 1 - 20 of 438 in total