Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1705 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.5283023/5Overall Rating 4.5283023/5Overall Rating 4.5283023/5Overall Rating 4.5283023/5rating 4.5283023
Original
Overall Rating 2.43396/5Overall Rating 2.43396/5rating 2.43396rating 2.43396rating 2.43396
96% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Anonymous avatar
Verified Customer
Akron, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Hyundai
Am a person of few words, can't stand posting comments, so stars say it all.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us .We look forward to seeing you in service again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

RB
Rick B.
Tallmadge, OH
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Oil change / tire rotation
Great Job ! Quick , informative and friendly ....
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for taking time to rate us and for the great score. We look forward to seeing you in service again .THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Stow, OH
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Quality products & service
For the most part, my Sonata has been a great car and I always receive very good customer service at Ron Marhofer.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us. We look forward to seeing you in service soon . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

MW
Mike W.
Canton, OH
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Fast service
Quickly and accurately fixed factory recalls on vehicle
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service soon . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

GS
Gary S.
Stow, OH
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Prompt Service at a fair price
Marhofer always gives me prompt service at a fair price. Thank you!
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

AE
Aaron E.
Cuyahoga Falls, OH
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Super Competitive Pricing!
Marhoffer has the lowest prices in the area on new Hyundai vehicles! The staff is friendly, low pressure, and checks to make sure that you are satisfied before you leave. The Free car wash is a big benefit too.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and kind words. We look forward to seeing you at Ron Marhofer again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

ML
Michael L.
Hudson, OH
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great
They got me in, got me out and even tipped me off to a problem with my phone.
JOSHUA L K., Service and Parts Director from Ron Marhofer Hyundai Cuyahoga Falls

Michael,

Thanks you for the positive review.  We work had to make sure we inform our guests to any potential concerns to make your ownership experience as pleasurable as possible.  Please feel free to contact us anytime.

Joshua L. Kunkle
Parts and Service Director
Ron Marhofer Hyundai
1350 Main St.
Cuyahoga Falls, OH 44221
W - (330) 923-3888
C - (330) 730-8536
E - josh@marhofer.com
www.marhofer.com


Anonymous avatar
Verified Customer
Cuyahoga Falls, OH
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service Department
The people are always friendly and your car is ready when promised.
JOSHUA L K., Service and Parts Director from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for taking the time to leave such positive feedback for our service department.  We really appreciate your business and look forward to seeing you in the future.

Joshua L. Kunkle
Parts and Service Director
Ron Marhofer Hyundai
1350 Main St.
Cuyahoga Falls, OH 44221
W - (330) 923-3888
C - (330) 730-8536
E - josh@marhofer.com
www.marhofer.com


VR
Vanessa R.
Cuyahoga Falls, OH
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Easy Access
It is with considerable ease to just drive in without an appointment for simple/easy maintenance and very short waiting time.
Plus car is washed every visit if car wash is open or operating.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to taking care of your service in the future . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

TS
Teresa S.
Akron, OH
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Great place, great people
timely and friendly service
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

RH
Richard H.
Akron, OH
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Excellent body shop
This is the second car I've had repaired at there body shop. The work was exceptional I was kept informed of the progress the entire time my car was returned to me ahead of schedule and the paint matched completely!!
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you soon at Ron Marhofer . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Cuyahoga Falls, OH
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Amazing
They were very helpful through the process and everyone was friendly as well
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us. We look forward to seeing you in service soon . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Cuyahoga Falls, OH
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
The best
Did a great job! My car looks like it is brand new!
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

MF
Michelle F.
Tallmadge, OH
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Quick service.
I was in the Service Center for approximately 25 minutes. I had an oil change, tire rotation and 15 point inspection. Loved how fast I was in and out.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service again . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

RM
Richard M.
Akron, OH
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Fast and efficient oil change
Customer service people/technicians got me in and out quickly, with no appointment. Barely had time to check emails in their very accommodating waiting room.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for taking time to rate us and for giving us a great score. We look forward to seeing you in service again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Akron, OH
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2018 Category: Service
Poor communication
After speaking with several different service members and getting different answers I was very frustrated. I was told the repair would take 1 mo, then 3 mo, then 2 days. I should not have to constantly call in to check on the status of the car/repair. I was not proactively informed of any recall and should have been.
JOSHUA L K., Service and Parts Director from Ron Marhofer Hyundai Cuyahoga Falls

I am very sorry for the confusion with your last service visit.  I know we had a lot of issues with estimated times for the parts from Hyundai but still no excuse for the lack of communication.  please contact me back so that I can try to make it right for you.Thank you,Joshua L. KunkleParts and Service Director Ron Marhofer Hyundai1350 Main St.Cuyahoga Falls, OH 44221W - (330) 923-3888C - (330) 730-8536E - josh@marhofer.comwww.marhofer.com


DD
Deby D.
Akron, OH
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
the service as well as the people
Everyone was very friendly and I was in and out
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for taking time to rate us . We look forward to seeing you again in service soon . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Akron, OH
2012 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Marhofer cares about its customers
After my last review Blair called me and we discussed the issues. He was very polite and professional. He agreed to help resolve my issue. I'm really glad that I don't have to find another dealership. Marhofer Rocks!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2018 Category: Service
Service Advisors need Customer Service training.
Service Advisors need Customer Service Training.
JOSHUA L K., Service and Parts Director from Ron Marhofer Hyundai Cuyahoga Falls

I am very sorry for the experience that you had on your last service visit with us.  Please contact me back so I can make it up to you.Thank you,Joshua L. KunkleParts and Service Director Ron Marhofer Hyundai1350 Main St.Cuyahoga Falls, OH 44221W - (330) 923-3888C - (330) 730-8536E - josh@marhofer.comwww.marhofer.com

6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for your great review and kind words. It was nice talking with you also and glad we will see you in service again. THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

Anonymous avatar
Verified Customer
Akron, OH
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Quality staff
Had to have a rear bumper and support parts replaced as the result of an accident. Joel and the staff at the Collision Center were excellent at explaining things and helping me to understand what was being done and why.
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service again . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

RL
Robin L.
Cuyahoga Falls, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
great
great
6116582f3464987e2104ede8819ebd6c?s=28
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls

Thank you for the great score and for taking time to rate us . We look forward to seeing you in service again . THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com