Ron Marhofer Hyundai Cuyahoga Falls


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1345 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.4878068/5Overall Rating 4.4878068/5Overall Rating 4.4878068/5Overall Rating 4.4878068/5rating 4.4878068
Original
Overall Rating 2.36585/5Overall Rating 2.36585/5rating 2.36585rating 2.36585rating 2.36585
96% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Verified Customer on 11/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service is a bit pricey."
It's very tempting to go elsewhere for an oil change since Marhofer is more expensive.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 12:02 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/22/2017

Guest,

Thank you for taking the time to feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  Please let us know of anything we can do better to earn 5 stars from you in the future.


Ridge Hancock
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respectful staff "
Great service!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 11:18 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/22/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love service"
Love dealer
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/22/2017 08:17 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/22/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Dale B. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
They fixed all the problems with my recently purchased car at their own charge to ensure I was happy. This is the third car I have purchased from Ron Marhofer in Cuyahoga Falls and will continue to purchase further cars from them. Very happy from the deal to the service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/21/2017 06:04 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/22/2017

Dale,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Everything was great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/21/2017 01:26 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/21/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor

 

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Christine A. ReScore Review on 11/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and courteous! "
A+ from Sales to Service!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/21/2017 06:13 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"sales people are awesome and the service department was very friendly with the exception of the girl who works in the service area where the cars are brought in."
same as above
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/21/2017 06:13 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/21/2017

Christine,

Thank you for taking the time to leave feedback and speak with me in further detail about your recent visit.  We strive to deliver excellent customer service and appreciate you sharing your concerns.  We have spoke with the greeter and have a expectation set for the future.

Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Timely and good service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 11:36 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/20/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Michele M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great supervision! Great customer service!"
Their service manager, Joel, made sure he understood exactly all that I wanted done, and made sure the work all passed inspection once it was completed.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/20/2017 07:45 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/20/2017

Michele,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Joel Boston
Collision Center Manager



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Service done promptly
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/20/2017 03:01 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/20/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor




Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Corrine M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My mirror needed replaced on passenger side"
Everyone is so great I am very pleased w my vehicle
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 02:53 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/20/2017

Corrine,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Joel Boston
Collision Center Manager




Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Gail S. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tim Keller in the Service area was so helpful and so was Ellie!!"
Tim and Ellie were so helpful to us. 3 cars purchased from Marhoffer by our family...they are the best!
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/19/2017 02:28 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/20/2017

Gail,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  

Ellie Carpenter
Service Advisor





Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Judith K. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, friendly people"
We bought our Sonata from here. Loved it! Leased my next three Hyundais here. Will go back when I need my fourth lease. Hated to find our that Cedric Mims is no longer with you. Will still be back.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 11:21 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/18/2017

Judith,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


John Greer
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Christopher D. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful people"
They always go above and beyond to try to help with service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/18/2017 03:41 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/18/2017

Christopher,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Rebecca C. ReScore Review on 11/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees"
All work done on the car was what I asked to have done.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:05 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Work done in a timely manner"
Everything was acceptable
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:05 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/18/2017

Rebecca,

Thank you for taking the time to respond to our survey and leave feedback.  We also appreciate taking the time to speak with us in further detail about your recent visit.  We look forward to continuing to take great care of all of your vehicle needs in the future.

Darnell Williams
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
THOMAS K. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and personnel"
efficient operation
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:06 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/17/2017

Thomas,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Diane C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you."
Mr. Darnell Williams was very nice. He called to tell me what was wrong then answered my questions then completed the work earlier than I had expected. I was very thankful for his patience, and the time he spent with me.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/16/2017 10:03 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/16/2017

Diane,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor




Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Shirley K. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job very well done!!"
Great job and done when they said it would be. Courteous employees.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:44 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/15/2017

Shirley,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Joel Boston
Body Shop Manager

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Tamera M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Nice and friendly
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:22 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/15/2017

Tamera,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always pleased "
Always a great experience when I go in for service. Take care of recalls if needed and get you out in a timely manner
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:34 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/15/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly, got the work done in a timely matter.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:50 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 11/14/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
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