Ron Marhofer Hyundai Cuyahoga Falls


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1457 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.5116284/5Overall Rating 4.5116284/5Overall Rating 4.5116284/5Overall Rating 4.5116284/5rating 4.5116284
Original
Overall Rating 2.39535/5Overall Rating 2.39535/5rating 2.39535rating 2.39535rating 2.39535
95% Would Recommend
100% Business Response
Latest Review about 17 hours ago
John H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service techs. Clean facility. Friendly staff. "
This dealer is top notch in customer satisfaction and service. Ridge in service is great, as are Tina and Ellie. Chris Pursley in sales is no BS and great to work with. You can't go wrong here!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:47 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/17/2018

John,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Ridge Hancock
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com

Jason T. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Friendly Service"
I always enjoying my visits to Marhofer service. Their people are top notch with customer service & care. Is it the cheapest place in town? No, but the service more than makes up for the cost.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/16/2018 01:30 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/16/2018

Jason,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Ridge Hancock
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Robert G. on 01/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service. Good communication. "
Pleased with first visit. Open issue on whether there is a rewards program.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:47 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/16/2018

Robert,

Thank you for taking the time to leave feedback.  We appreciate you taking the time to fill out the survey and we will get an answer for you on the rewards program.


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Tammy M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department/Ridge"
I dropped my car off at 3:00 to get my four wheel drive fixed and it was finished by 6:00. Now that's what I call service,just in time for the big storm that hit the next day. I was very, very pleased. This is the one and only place I take my suv, they are always eager to please, I've never had a bad experience there. Thanks guys for all you do.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 02:28 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Tammy,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Ridge Hancock
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Courteous Service"
Took care of oil change and recall in a very short time. Fast, Courteous Service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:49 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Guest,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


John Greer
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Loretta C. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Always like going here
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/14/2018 07:14 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Loretta,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


John Greer
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Barbara R. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, fast service."
Nice dealership, friendly service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/14/2018 04:14 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Barbara,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Teacher "
Everyone was very friendly and knowledgeable.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/14/2018 11:29 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Guest,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Owner"
Easy to get my car in when I need to.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/14/2018 05:07 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Guest,

Thank you for taking the time to feedback. We look forward to continuing to take great care of all your vehicle needs in the future. Please let us know of anything we can do better to earn 5 stars from you in the future.


 John Greer
 Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Cynthia S. on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Close and convenient "
Overall. Good
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/14/2018 04:44 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Cynthia,

Thank you for taking the time to feedback. We look forward to continuing to take great care of all your vehicle needs in the future. Please reach out to me directly so we can resolve your cable port issue.

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Angela W. on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service not as well delivered as in previous visits."
Did not meet expectations, but will try again.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/14/2018 03:11 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/15/2018

Angela,

Thank you for taking the time to leave feedback.  We value every guest and take this feedback very seriously.  I will be looking into this visit and reaching out to you with better information. 

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Edward J. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall and LOF service"
Very pleased with the service at Ron Marhofer Hyundai. The service department was quick, courteous, helpful but not pushy!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 12:04 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/12/2018

Edward,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


John Greer
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Steven W. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service / Parts "
They had to order parts for my car and arranged a loner vehicle for me to drive. I appreciate the fantastic service and the parts manager Donald explained my questions regarding parts he was also fantastic!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 11:18 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/12/2018

Steven,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Darnell Williams
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Kay B. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris Sholtz and Ridge in service are excellent..Wouldn"t buy a car anywhere else excellent service.."
Excellent dealership
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/11/2018 11:00 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/11/2018

Kay,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 



Ridge Hancock
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Owner"
Able to get my car in almost any time.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 08:05 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/11/2018

Guest,

Thank you for taking the time to feedback. We look forward to continuing to take great care of all your vehicle needs in the future. Please let us know of anything we can do better to earn 5 stars from you in the future.


Ridge Hancock
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Richard G. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Frienly"
Your service managers are exceptionally courteous and thorough, ensuring one knows what's going on at all times. The service was also done in a short period of tine
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 03:55 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/11/2018

Richard,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 



John Greer
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Mandrell H. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keep doing it!"
Thank you! Keep doing what you do. It matters.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 06:04 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/10/2018

Mandrell,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 



John Greer
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Richard C. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone at the dealership is professional, patient, kind and willing to,help."
As always, I give your dealership a 5 out 5 rating. Have been happy with everything from the purchase of our car, the service I received each time I came in. And we love our car. We will definitely recommend Marhofer to anyone who will listen.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/08/2018 03:56 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/08/2018

Richard,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


John Greer
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient Hours"
It is very easy to get in and get out for getting your serviced. There are plenty hours available and you don't necessarily have to have an appointment for regular maintenance work.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/08/2018 03:48 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/08/2018

Guest,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Gina C. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Prompt,Friendly,SENIOR Discount
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/08/2018 10:50 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 01/08/2018

Gina,

Thank you for taking the time to leave such positive feedback. We look forward to continuing to take great care of all your vehicle needs in the future. 


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
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