Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1828 Reviews

ReScore Reviews™ (61)

ReScore
Overall Rating 4.5737689/5Overall Rating 4.5737689/5Overall Rating 4.5737689/5Overall Rating 4.5737689/5rating 4.5737689
Original
Overall Rating 2.42623/5Overall Rating 2.42623/5rating 2.42623rating 2.42623rating 2.42623
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


MG
Michael G.
Cuyahoga Falls, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Quick and friendly service
Have had no problems with the service department.

KA
Karen A.
Cuyahoga Falls, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Excellent Service
Glad I stumbled upon this dealership last fall. Easiest, no hassle car buying experience I've ever had. Courteous sales and service staff. Efficient service department. Will definitely buy from Ron Marhofer Hyundai in the future.

Verified Customer
Akron, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Service rep was great.
The time to do the job was not timely at all just for an oil change and rotate tires,

LH
Linda H.
Cuyahoga Falls, OH
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Customer service is always the best!
I always have excellent service at Ron Marhofer

CK
Christopher K.
Akron, OH
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Know that you are getting the best for less
Set up the appointment and took the care in for service. Waited a short time and it was finished.

Verified Customer
Akron, OH
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
6000 maintenance
Quality service

Verified Customer
Stow, OH
2018 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Good team
Pleasant and welcoming staff.

RC
Richard C.
Stow, OH
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Excellent as always!
Each time we have our car in for service the staff behave professionally and kindly.

Verified Customer
Fairlawn, OH
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great service
Very friendly staff, nice waiting rooms & quick service

AB
Alice B.
Tallmadge, OH
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Thank for all of your kind and honest service.

RH
Rebecca H.
Cuyahoga Falls, OH
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Sonata Service
Service was fast and explained well as they proceeded.

PC
Patti C.
Cuyahoga Falls, OH
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
the staff
The staff are very polite and friendly

KR
Kim R.
Tallmadge, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Hundai is always helpful.
In and out in a timely fashion.

Verified Customer
Akron, OH
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Brake & Serpentine Belt Service
Excellent service and did what needed to be done. Didn't try to sell a lot of extras.

JH
James H.
Alliance, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great Service
Great service. Fast and friendly. The only thing that could be better: I have 2 years maintenance free and every time I come over for an oil change, they have to look everything up which takes a lot longer. Not a big deal, but how difficult would it be to make a note on the main page that says I have maintenance free for 2 years. It would be nice if they actually said "I see you have maintenance free" instead of having to tell them every time and they have to look it up.

Verified Customer
Cuyahoga Falls, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Mostly great
Everything went well and as expected. Only minor complaints with WiFi not working in waiting area and car wash not very thorough with bug smears still on windshield and dirty wet shoe marks left on my mats.

JW
John W.
Ravenna, OH
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
great service, customer friendly
Gave me coupon discount even without 100% of the listed services
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls responded on 07/13/2018

Thank you for the great score and for taking time to rate us . We look forward to seeing you at Ron Marhofer again THANK YOU.

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

DW
Donald W.
Hudson, OH
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great service
The service department does a nice job of keeping you informed and how long to expect a repair to take and cost, and the lounge area upstairs is a great place if you have to wait!
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls responded on 07/13/2018

Thank you for taking time to rate us and for the great score . We look forward to seeing you in service again . THANK YOU 

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

AW
Angela W.
Cuyahoga Falls, OH
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Excellent service provided for unexpected repair
I unexpectedly discovered that my tire was going flat on my way to work. I stopped at Marhoffer on my way to work and waited until they opened at 7:30 a.m. to find out if a tire was punctured. Ridge scheduled my car for service that day and arranged for me to get shuttled to and from work while my car was being serviced. Later Ridge called me to tell me what service was needed and my car was ready for pick up when the shuttle took me back to Marhoffer. I was extremely pleased that Ridge fit me into their schedule for the day for the tire repair and an oil change. I can always depend on Ridge to provide great service!
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls responded on 07/13/2018

Thank you for the kind words and for the great score. Ridge with the rest of the service team do a great job . I will share your feed back with them THANK YOU

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com

LF
Lisa F.
Akron, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great customer relations
Nothing but great people there!!!
BLAIR + S., Service Manager from Ron Marhofer Hyundai Cuyahoga Falls responded on 07/13/2018

Thank you for the great score and kind words . We look forward to seeing you in service again THANK YOU AGAIN

Blair Sweet

Service Manager

330-923-3888

Bsweet@marfofer.com