I got an email to be able to communicate and d here services this past week. I bought a new car with 2000 miles on it . If anyone re reads the email that responded to me it stated that it's good to get it done due not knowing what could be in it due to sitting .... I got my inspection sticker today and dealer said why would you need an oil change it's a new car? I asked when should get it changed to you in my email if I remember correctly and I will look for the email. I am on a limited budget and 102 dollars was spent on an oil change that clearly could have been avoided if your professional business had suggested instead of leading me to believe it had to be done. I'm honestly thinking of finding another place to take my car care thank you.

Pete H. from Route 1 Automotive & Tire responded on 09/09/2026 08:29 AM

Hello,

I am truly sorry to hear that you had a misleading experience regarding the first oil change on your new vehicle. I have made multiple attempts to contact you via email and phone to better understand the situation and take corrective action. I would be very grateful for the opportunity to work out this misunderstanding and earn your business back. I can personally be reached via email info@rtoneauto.com or via phone 508-695-9833.

Sincerely,

Pete Huckins - Owner

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