Rowe Hyundai Westbrook


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

676 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
Latest Review about 12 hours ago
Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely and Professional "
My 2013 Hyundai Elantra was in for 2 recalls. The service was completed in a timely manner and there was no charge.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/19/2018 03:38 AM
Peter G. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
The are great!
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:21 PM
William G. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accommodating and Professional"
Always willing to accommodate our schedule, are professional on the phone and in person, and are usually on time. I appreciate the cleanliness of the facility, a pleasant waiting area, and coffee and snacks help pass the time. Love the car wash, especially during the winter months!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:52 PM
Stephen B. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jess"
Jesss who was at the service desk at. Rowe Ford in Westbrook Maine was a absolutely amazing . She is a true asset to your business.Friendly and professional.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:19 AM
Verified Customer on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very close to home and that's very important to me. "
Good.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 06:27 AM
David C. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Good job
Vehicle: 2009 Hyundai Elantra To
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/08/2018 05:13 PM
Sharon T. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Two Thumbs Up"
This is the only dealership in my long experience that I trust completely - friendly, helpful and showing a lot of consideration for their customers in the service department. Job well done!
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 03:54 AM
Verified Customer on 02/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Upset"
Overall my experience was great. Everyone was very friendly and my car was finished in time. However, there is one glaring upset. One of the technicians lost my dipstick, replaced it with a screw, and shoved the screw so hard in there that other people can't get it out, and now I have to get an entire part replaced.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 02/03/2018 05:42 PM
Jerel B., Service Manager at Rowe Hyundai Westbrook responded on 02/05/2018

Thank you for taking the time to fill out our survey. I truly apologize for this happening. I did review the repair and found out that we no longer have that technician working here. Again I apologize and please let me know if we can do anyhting for you in the future.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com
Kim B. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people good service "
Josh was very nice
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/02/2018 10:27 AM
Mark R. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
good customer service
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/01/2018 10:36 AM
Jacquelyn S. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasant people"
I am always treated fast and courteously and all the staff are great
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 01/31/2018 04:31 PM
Julie M. on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service"
Definitely missed seeing Sharon's friendly face--but the young man who took her "desk" was excellent!! Happy for her and a well deserved retirement!!
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 01/22/2018
Service Type: Maintenance
Review Created: 01/29/2018 05:25 AM
Verified Customer on 01/28/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I'm not sure"
I gave my comments and have nothing more to say
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/22/2018
Service Type: Repair
Review Created: 01/28/2018 10:27 AM
William H. on 01/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and staff"
Service was complete and on time. Courtesy car was very helpful as well.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/23/2018
Service Type: Maintenance
Review Created: 01/27/2018 07:34 PM
Karen C. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I only have recall or warranty work done here. Every time I have brought my vehicle in the staff is friendly and professional.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/20/2018 06:31 AM
Marie M. on 01/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Would recommend to friends
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/19/2018 07:28 AM
Sheila P. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friendly and professional staff"
The employees are friendly and professional. Service has been very good and the wait was minimal.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/15/2017
Service Type: Maintenance
Review Created: 01/18/2018 05:20 PM
Doug B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Lube"
Very good service.
Vehicle: 2009 Hyundai Tucson
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/17/2018 05:14 AM
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/16/2018 05:50 PM
Gina G. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was great, bery accomodating......"
The service visit was a good experience, handled very well by all staff involved. Helpful and very concerned about how they could help me in the fastest way possible.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:35 AM
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