ReScore Reviews™ (12)
I've been a regular customer of your business for over 10 years; purchasing 3 vehicles and having all of my service completed thru either Quicklane or Hyundai service; this was the most frustrating experience to date.
We are sorry for the inconvenience regarding your scheduled appointment. The customer care center does their very best to provide a service appointment at the most convenient time for each of our customers. Unfortunately, they cannot see if the shop is short-handed, or if issues were found on vehicles that were being worked on that ended up taking longer to fix.
Our service departments do their best each and every day to handle the volume of customers that have appointments and those that are walk-ins. If a technician calls out sick, we do our best to accommodate all of the scheduled appointments and walk-ins. We appreciate your business.
Dean V. SwindlerDigital Marketing Manager
Thank you for taking the time to fill out the survey. I do apologize that you had to return. Please let me know if there is anything I can do for you in the future.Jerel Behrens