Rowe Hyundai Westbrook


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

701 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.833335/5Overall Rating 3.833335/5Overall Rating 3.833335/5rating 3.833335rating 3.833335
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
95% Would Recommend
Latest Review 3 days ago
Randolph S. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance and new front brakes "
Great customer service. Good work on the car!

My only concern was that after my 60K maintenance where I paid the bill in full, I got an e-mail two days later letting me know that I would save 15% if I brought my car in for 60K maintenance. I am hoping for a retroactive refund or a credit towards my next service. Thank you.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/18/2018 10:22 AM
Jerel B., Service Manager at Rowe Hyundai Westbrook responded on 04/19/2018

I spoke with the customer last night and we will be refunding him 15% for the coupon that he recieved after the service.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com
Kryse S. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service! "
Had a top notch experience at rowe hyundai in Westbrook.
I went in needing a new car, in a rush. Sandy was the sales person who greated my mother and myself and she was fabulous. She answered all my questions and went above and beyond to help. She made the experience go very smoothly.
This is my second hyundai and it's been a good run on said car. The people who work at the dealership are always fabulous and not pushy as per usual.
Ten out of ten stars and two big thumbs waaaay up.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/10/2018 11:10 AM
Robert N. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"reliable and professional."
Always treated well at Rowe Hyundai.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/08/2018 04:57 AM
Mark G. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent service and friendly employees
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/02/2018
Service Type: Maintenance
Review Created: 04/07/2018 05:03 PM
Verified Customer on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyandaii service"
Friendly agent at the service desk. Waiti was less than expected for the
15,000 mile check on my Hyandaii.
Comfortable waiting area.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/07/2018 03:32 PM
Lauretta L. on 04/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Love my new tires
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/04/2018 10:23 AM
Sharon S. on 04/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My review"
Excellent service as always
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/03/2018 05:36 PM
Glenn T. on 04/01/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Nothing special about my experience with Rowe comes to mind."
Fine that I came in but seemed fine if I did not.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 03/21/2018
Service Type: Maintenance
Review Created: 04/01/2018 10:27 AM
Jerel B., Service Manager at Rowe Hyundai Westbrook responded on 04/02/2018

I truly apologize that we didnt deliver on the service that we strive for on a daily basis. thank you for taking the time to fill out the survey as it's comments like this that help make us better. Please let me know if I can assist in any way.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com
Susan T. on 03/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was regularly updated on what was going on and how much time it would take."
This is one of the most friendly places that I have had my vehicle serviced.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 03/19/2018
Service Type: Repair
Review Created: 03/30/2018 07:34 AM
Verified Customer on 03/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience"
This visit was for the Quick Lane, for oil change. Had nothing to do with a Hyundai. Have always been happy with the service at this place and the Hyundai service. Staff always very cordial and very cognizant of the customer’s needs.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 03/23/2018
Service Type: Maintenance
Review Created: 03/28/2018 04:15 PM
Anthony T. on 03/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Got What I Wanted"
Like the title says, I got what I wanted at the price I wanted with no slick, slippery sales stuff to slide through. Ed Giroux and Will in finance are the best. My wife bought her car there and said I could too. So I did.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 03/22/2018
Service Type: Maintenance
Review Created: 03/28/2018 01:15 PM
Verified Customer on 03/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ALWAYS, ALWAYS THE BEST CUSTOMER SERVICE...."
THEY WENT OUT OF THEIR WAY TO FIND THE PART MY CAR NEEDED..... SO THAT I DIDN'T HAVE TO COME BACK ANOTHER DAY. ALWAYS, THE BEST OF THE BEST. I WOULD NOT BUY A CAR ANY PLACE ELSE...... EVER.!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 03/23/2018
Service Type: Maintenance
Review Created: 03/27/2018 11:56 AM
Verified Customer on 03/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service once again"
Once again great serivce. Estimated time spot on and quality service. Car wash was a nice plus.
Have already twice recommended to people since this service date.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/19/2018
Service Type: Repair
Review Created: 03/23/2018 02:43 PM
William F. on 03/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
The service was definitely good great, Tim in the body shop had me in and out very quick, and he was really politpolite and friendly.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 03/15/2018
Service Type: Maintenance
Review Created: 03/21/2018 09:23 AM
Jeremiah M. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
There expertise and honest is much way incredible and fully satisfying.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/09/2018
Service Type: Repair
Review Created: 03/15/2018 07:27 PM
Sharon R. on 03/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall part "
Hope they replaced th part ???
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/22/2018
Service Type: Repair
Review Created: 03/03/2018 05:12 PM
Richard C. on 03/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly staff"
I need to reschedule another appointment , as the heater in my vehicle is making an un
godly large noise in the fan since bringing it in for service, they changed the cabin filter, and replaced the ac fluid
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/24/2018
Service Type: Maintenance
Review Created: 03/03/2018 08:30 AM
Mark S. on 03/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, Quick, Easy Service"
Easy appointment setup with day and time i wanted. Service was quick and staff very good.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/26/2018
Service Type: Repair
Review Created: 03/01/2018 10:57 AM
Corrine C. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very plesant to deal with, service manager was great"
very plesant to deal with, service manager was great
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 02:47 AM
Robert W. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tire exchange "
Profesional , curtidos, quick and kind.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 11:12 AM
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