Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

811 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
Latest Review about 19 hours ago

Reviews


MS
Maureen S.
Kennebunk, ME
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Recall
They performed the service faster than expected.

Verified Customer
Portland, ME
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Friendly, courteous service plus timeliness.
The issue was resolved in a very timely manner. Everything seems to working properly again.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
Friendly, courteous service plus timeliness.
Good service even though had to return for problem.
Jerel B., Service Manager from Rowe Hyundai Westbrook responded on 11/20/2018

Thank you for taking the time to fill out the survey. I do apologize that you had to return. Please let me know if there is anything I can do for you in the future.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com

GJ
George J.
Casco, ME
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The service at Rowe ford has always been the best. Thank you for the great service.
same as above .

VB
Virginia B.
Cumberland Center, ME
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
As I said you need to freshen the place up a little.
And you could tell the guys to smile a little and be more friendly . They do a good job but better customer relations.

PR
Patricia R.
Portland, ME
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
"The Captain"
I do not know the gentleman's name but my husband has always referred to him as "The Captain." He is very personable, willing to help, and makes check-in very smooth.

Verified Customer
ME
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Fast courteous service
Rowe Hyundai is friendly and efficient. I was comfortable in their clean waiting area and my car was ready in one hour as promised.

MJ
Mary J.
Portland, ME
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Service on 2013 Hyundai Elantra GT
Friendly staff. Car was in on time and took the correct amount of time for the service to be performed (this is extremely important to me!). The person who took in my vehicle (Tony) was helpful in discussing new tires, and provided me with some quotes, which I am currently comparing. Overall a very positive experience.

RP
Richard P.
Cape Elizabeth, ME
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
very professional
Everything done as scheduled,on time

Verified Customer
Portland, ME
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
genesis owner
efficient

Verified Customer
Oxford, ME
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Speedy Service
Rowe Westbrook has super speedy service. Everyone greets you and makes sure you are comfortable while waiting for service to be completed, as well as honest recommendations of services that need to be done to my vehicle without trying to “force” me to get the work done right then and there.

JG
Jeffrey G.
Portland, ME
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Accessories installed
Had a new rear view mirror installed. Job was done quickly and well. When I dropped it off, I asked if the car would be washed. They assured me that all service includes a complimentary wash. When I picked the car up, it had not been washed. So much for that promise.

Verified Customer
Westbrook, ME
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Excellent service
There was a slight misunderstanding about what you get during the oil change, but the gentleman kindly cleaned my car! He was also very upfront about the entire service and what was needed at the mileage of the car. Very helpful and always a delight to work with Rowe!

SR
Sharon R.
Westbrook, ME
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Convenient
Not washed.

Verified Customer
Cape Elizabeth, ME
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Great service!
Same great service

Verified Customer
Yarmouth, ME
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Repair
Very helpful and attentive staff

Verified Customer
Portland, ME
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
recall
Got there early and was taken right in. Didn't take as long as quoted.

Verified Customer
Falmouth, ME
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great customer service
Convenient and friendly.

AS
Ann S.
South Portland, ME
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great Service as always thanks
Just great

SB
Stephen B.
Portland, ME
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Stephen Breton
As always Rowe Hyundai delivered an excellent experience. Courtesy, timeliness and way above average amenities!!

CN
Charlotte N.
Raymond, ME
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Rowe Hyundai Service
I have been very happy with my service appointments at Rowe. The staff is friendly and on time. My questions were answered and I will return
DEAN S., Digital Marketing Manager from Rowe Hyundai Westbrook responded on 10/16/2018

Thank you Charlotte. We appreciate you and your business.

Dean V. Swindler
Digital Marketing Manager
207-784-2321