Royalty Automotive was founded over 18 years ago by Mark Grenier, under a principle that remains unchanged: Love for all Volvos, with a strong commitment and dedication to both the cars and their owners.
Mark's technicians have
Royalty Automotive was founded over 18 years ago by Mark Grenier, under a principle that remains unchanged: Love for all Volvos, with a strong commitment and dedication to both the cars and their owners.
Mark's technicians have acquired many years of industry experience and training, and have gained superior knowledge of all things Volvo.
Their expertise makes them fully reliable in providing swift, top-quality service. So if you take pride in your Swedish vehicle, come see Mark and the crew at Royalty.
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Went in to discuss further and the girl at the desk was kind enough let me speak to the supplier directly to confirm it was ordered but while on the phone I was also able to confirm that shop had not been charged for it, and it could be cancelled. So, I cancelled the part myself. Mark came in not long after that and again he lied to my face that it was a special order that couldn’t be cancelled. I told him the order was cancelled and as no one was charged for the part I was not paying for it. I also wanted an itemized receipt of the work performed on my car.
Mark told me he didn’t have that information because apparently even though they had my car for almost 2 months there were no reports in their system on what was done so they would have to “discuss and get back to me”, oh, and it would take about a week for them to “put my car back together” so I could pick it up the following Monday, 6 days from then.
I received my invoice the next day and it was $200 more than the initial quote I was provided and included parts/services I never requested or approved of. Went in again to discuss these new charges with Mark but he literally just shrugged his shoulders and said too bad when I said, “I didn’t approve this work or for you to order these extra parts”, e.g., $103.60 for windshield wipers I never agreed or asked to be replaced.
When I went in to discuss they told me to take my car (magically it was now ready for pickup, what happened to them needed until Monday "to put back together"?) and demanded I pay cash. If I didn’t take my car then and there Mark said he would charge me $125 a day to hold my car until I picked it up.
My wife still had the loner car so I called her to bring it by and told her to get cash on the way. As our bill was over $700 she said she would have to stop at the bank (we don’t normally carry large amounts of cash with us and the ATM limit is $500.) Mark then threatened to call the police on her and report the loner as stolen if she didn’t come and return it right away.
While I was exchanging keys with my wife Mark continued to get even more aggressive. He got in my face demanding his keys back or he would call the police. I told him to stop threatening me, take a step back and I would gladly give him the keys while we finalized the transaction. He said it was his car and he didn’t own us anything and he was going to call the police and tell them we were refusing to hand over the key. Once we gave him the keys he has the audacity to say that it better have a full tank of gas. Like he didn't just threaten us with the police if didn't hand the keys over asap.
So all and all it was NOT a good experience. We were lied to, taken advantage of, threatened and forced to pay for parts/services we did not ask for. Go at your own risk, you have been warned.