Experience The Difference
Our Team understands that our commitment to our customer’s is our most important attribute. As a European vehicle owner you understand that a quality vehicle demands quality service. The RSW European Auto Repair Service Team offers the highest levels of quality service and repair in Central New Jersey.
The
Experience The Difference
Our Team understands that our commitment to our customer’s is our most important attribute. As a European vehicle owner you understand that a quality vehicle demands quality service. The RSW European Auto Repair Service Team offers the highest levels of quality service and repair in Central New Jersey.
The experience begins the moment you walk in the door and realize we aren’t your average repair shop.
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Verified Customer
While the actual repair work has generally been good, communication and updates have been a consistent and serious issue. I previously brought in my Audi Q7 for major body and mechanical repairs, and it was always difficult to get timely updates, accurate information about the status of the vehicle, or returned calls as promised.
The only time progress and clear communication occurred was after I escalated my concerns directly to the manager. Once that happened, things moved forward and were handled appropriately.
Recently, I decided to give RSW another chance with my newer Land Rover Defender, which had just gone out of warranty. I understand that management and staffing can change over time, but unfortunately, the same issues persisted. I was repeatedly promised callbacks and updates that never came, sometimes for days at a time. Had I not stayed on top of the situation myself, my vehicle likely would have remained there for several more weeks, if not months. While I do understand that the holidays can impact timelines, proactive communication goes a long way in bridging those gaps.
Ultimately, I chose to move my vehicle to the dealership to complete the repairs so I could receive the level of service and transparency I expect. Additionally, when I asked for the shop’s hourly labor rate, I was unable to get a clear answer only a vague range which I find unacceptable.
Unfortunately, this experience has led me to decide that this will be the last time I use this shop.