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Rusty Knuckle Garage LLC

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(137 Reviews)
-78
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-78
Net Promoter Score ®

Business Details

About

Rusty Knuckle Garage was started with a passion for perfection. After many years dealing with shops that are only concerned with their bottom line, we decided to open a shop focused on the customer experience. Relying on our extensive background in repair, and performance, we are now providing a truly one stop automotive shop. We do Rusty Knuckle Garage was started with a passion for perfection. After many years dealing with shops that are only concerned with their bottom line, we decided to open a shop focused on the customer experience. Relying on our extensive background in repair, and performance, we are now providing a truly one stop automotive shop. We do everything from oil changes and tires, to full-blown custom built hot rods and race cars. Call us today! ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(985) 707-1133

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4838 Pontchartrain Dr Slidell, LA 70458
Rusty Knuckle Garage LLC's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(137 Reviews)

GH
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Gary H.
New Orleans, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
10
Trouble with the curve.....
While driving my old 2006 BMW I had a major malfunction where the driveshaft bearing failed, made the shaft wobble and chewed up my differential pinion gears like shredded wheat! I was coming from UpTown on to Slidell on a Friday evening in traffic.....While I KNEW something major had occurred I was able to attend a dinner in Slidell anyway with the vehicle. Needed big time help, called Owner of Rusty Knuckle who took me in early Monday morning and had me back on the road with efficient service of a big repair and at a very good price~! Now I don't know what some expect from their mechanics but my experience with Rusty Knuckle was directed and repaired with NOTHING to complain about and good info along the way, keeping me updated and vehicle back to me quickly! I'm a believer in solid service and that's what my experience consisted of! Thanks to Mike and Joe and the NOLA Auto TEAM!

KC
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Kenny C.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2023
0
Scam Artists and Thieves
Liars and thieves do not use this company for anything. There reputation is so bad there opening up a new company in same location same bad actors. Stay away

BB
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berton b.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
0
To squash issue please
Again read my previous reviews, thinking now clearer. The over charge of 1400.00 I would like to discuss and attempt somehow to retrieve what 600..so I can be squared or whole again.

BB
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Berton B.
Houma, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
0
miscommunication¿
I haven't yet heard back from Michael to date. I will not call to attempt to squash this issue. I had to pull a 50 g credit card out of his grip 1st, lose 1400.00. and I am the one confused? But talking respectfully and allowing to understand what happened is the key here..

BB
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Berton B.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
2
to clear misunderstanding
Never thought I would have this issue, invoice wasn't what we agreed to, total lack of communication. I went to tire town people been doing my work for years. Did an inspection made a report a diagram all that, greased tightened things, explained it should straighten ok. Then again lack of communication NEVER once Michael called to adjust ticket as we had agreed. The invoice was done shady at best I was very lucky to leave with a 1400.00 dollar bill bill, cause anywhere else in town I know I've done it twice since this. It's bout 250 to 550 total. And please understand I was bout to allow them to tap my card x2 at 10's...I know there is a God but I knew that all along amen

BB
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Berton B.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
1
misunderstanding vender not communicating well
Please understand I am confused, WE agreed verbally and what was to be done. Clearly and upper ball joints IS what I was told NOT what was invoiced very upsetting. I know what upper ball joints cost. if vendor WOULD HAD said front end 4 grand plus I WOULD had never gave him 10 g's.. this is simple math. I knew and know that tire town and there vendors that done the front end TWICE in 6 years only 8 thousand miles. I got them to look at it, they wrote up an estimate and statement for me. Then the fun began stopping a Platinum card, the slow process of lack of communication continued. NEVER did Michael or his people. ATTEMPT to correct ANY WAY shape or form with me. Now the invoiced amt I agreed to I AM needing to know about I am lucky blessed No now handing over 10 g's. But in my mind NOW is the best time to squash this Michael. Respectfully

WB
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willie B.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
1
misunderstanding vender not communicating well
Please understand I am confused, WE agreed verbally and what was to be done. Clearly and upper ball joints IS what I was told NOT what was invoiced very upsetting. I know what upper ball joints cost. if vendor WOULD HAD said front end 4 grand plus I WOULD had never gave him 10 g's.. this is simple math. I knew and know that tire town and there vendors that done the front end TWICE in 6 years only 8 thousand miles. I got them to look at it, they wrote up an estimate and statement for me. Then the fun began stopping a Platinum card, the slow process of lack of communication continued. NEVER did Michael or his people. ATTEMPT to correct ANY WAY shape or form with me. Now the invoiced amt I agreed to I AM needing to know about I am lucky blessed No now handing over 10 g's. But in my mind NOW is the best time to squash this Michael. Respectfully

RS
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robert s.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2022
0
HORRIBLE EXPERIENCE WITH RUSTY KNUCKLE GARAGE
BEWARE THIS SHOP DOES NOT DESERVE A 1 STAR RATING. I SENT MY 100K CLASSIC CAR TO RUSTY KNUCKLE GARAGE FOR A MINOR STARTER ISSUE AND A TUNE. THEY ORIGINALLY STATED THAT THE WORK WOULD TAKE ONE MONTH SINCE THEY WERE BACKED UP, HOWEVER THEY KEPT MY CAR FOR A TOTAL OF THREE MONTHS WITHOUT DOING ANY REPAIR WORK TO MY VEHICLE. I SHOULD HAVE LISTENED TO THE OTHER CLASSIC CAR ENTHUSIAST WHEN I WAS TOLD "WHATEVER YOU DO DON'T BRING YOUR CAR THERE". "THESE PEOPLE ARE NOTHING SHORT OF INCOMPETENT RACIST THAT WILL NOT WORK ON VEHICLES OWNED BY MINORITIES. THEY HAVE 50 VEHICLES STORED AT THEIR SHOP AND THE ONLY VEHICLES THAT ARE BEING REPAIRED ARE THE VEHICLES OWNED BY WHITES AND DRUG DEALERS THAT ARE WILLING TO OVER PAY FOR THEIR LESS THAN SUB-PAR SERVICES. MY VEHICLE WAS RETURNED TO ME WITH WHITE SMOKE COMING OUT THE TAIL PIPE AS IF THEY HAD BEEN RACING MY CAR WITHOUT MY PERMISSION AND SEVERE WATER INTRUSION TO THE INTERIOR. THEY ALLOWED MY 100K CLASSIC CAR THAT HAD NEVER BEEN RAINED ON TO SIT EXPOSED IN THE OUTSIDE ELEMENTS FOR THREE MONTHS. I HOPE THAT MY EXPERIENCE CAN SERVE AS A TOOL TO DETER OTHERS FROM ENGAGING IN BUSINESS WITH THESE UNETHICAL, IMMORAL BACK ALLEY INDIVIDUALS.

RS
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robert s.
Slidell, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2022
0
HORRIBLE EXPERIENCE WITH RUSTY KNUCKLE GARAGE
BEWARE THIS SHOP DOES NOT DESERVE A 1 STAR RATING. I SENT MY 100K CLASSIC CAR TO RUSTY KNUCKLE GARAGE FOR A MINOR STARTER ISSUE AND A TUNE. THEY ORIGINALLY STATED THAT THE WORK WOULD TAKE ONE MONTH SINCE THEY WERE BACKED UP, HOWEVER THEY KEPT MY CAR FOR A TOTAL OF THREE MONTHS WITHOUT DOING ANY REPAIR WORK TO MY VEHICLE. I SHOULD HAVE LISTENED TO THE OTHER CLASSIC CAR ENTHUSIAST WHEN I WAS TOLD "WHATEVER YOU DO DON'T BRING YOUR CAR THERE". "THESE PEOPLE ARE NOTHING SHORT OF INCOMPETENT RACIST THAT WILL NOT WORK ON VEHICLES OWNED BY MINORITIES. THEY HAVE 50 VEHICLES STORED AT THEIR SHOP AND THE ONLY VEHICLES THAT ARE BEING REPAIRED ARE THE VEHICLES OWNED BY WHITES AND DRUG DEALERS THAT ARE WILLING TO OVER PAY FOR THEIR LESS THAN SUB-PAR SERVICES. MY VEHICLE WAS RETURNED TO ME WITH WHITE SMOKE COMING OUT THE TAIL PIPE AS IF THEY HAD BEEN RACING MY CAR WITHOUT MY PERMISSION AND SEVERE WATER INTRUSION TO THE INTERIOR. THEY ALLOWED MY 100K CLASSIC CAR THAT HAD NEVER BEEN RAINED ON TO SIT EXPOSED IN THE OUTSIDE ELEMENTS FOR THREE MONTHS. I HOPE THAT MY EXPERIENCE CAN SERVE AS A TOOL TO DETER OTHERS FROM ENGAGING IN BUSINESS WITH THESE UNETHICAL, IMMORAL BACK ALLEY INDIVIDUALS.

MS
Michael S.
Violet, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
verified customerVerified Customer
Category: Service
Michael said they have good customer service and knowledgeable staff.
Recommended

DA
David A.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
David said the staff provided great service.
Recommended

LR
Larry R.
Harvey, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
Larry said this business had reasonable prices and did good work. The staff were friendly people.
Recommended

MG
Mario G.
New Orleans, LA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2020
verified customerVerified Customer
Category: Service
Mario said this business changed some headers on his vehicle and he can feel something is not right with the repair. He can hear a rumbling noise and he can feel a vibration under his feet.
Recommended

CE
Charles E.
New Orleans, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
Charles said this business did pretty good. They give good service, A1 service and he is satisfied with the work they have done.
Recommended

CP
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CHARLES P.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
verified customerVerified Customer
Good work
Good work and great prices and awesome ppl..
Recommended

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