S & N Transmission And Diesel Performance


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

107 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
83% Business Response
Latest Review 4 days ago
James R. on 10/16/2017
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James said this business did a good job.
Vehicle: Chevrolet Express Passenger
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Jen G. on 10/03/2017
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"Expertise and Quality"
My truck was in dire need of extensive repair. S&N walked through every detail of repair and the costs. They are very skilled mechanics and good folks to do business with. I have 110% confidence in their work!
Service Date: 09/29/2017
Review Created: 10/03/2017 08:39 AM
John F. on 09/29/2017
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John said the business was nice and they were informative. They went over the issue thoroughly and made sure he understood it.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 10/03/2017

Thank you for your business sir and we apreciate the positive review.

Thanks,
Scott Bumgarner
Owner

Damon B. on 09/28/2017
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Damon said they did a good job, in a timely manner.
Vehicle: Ford F-150
Category: Service
Service Date: 09/19/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
BRUCE G. on 09/20/2017
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"Transmission Service follow-up"
They were pro-active in setting the follow up service. They contacted me to set service date. Service was completed in a timely manner.
Vehicle: Buick Lucerne
Service Date: 09/19/2017
Review Created: 09/20/2017 11:33 AM
Nick C. at S & N Transmission And Diesel Performance responded on 10/03/2017

I am very  glad you were happy with the work performed on your vehicle. We here at S&N strive to provide great service. We look forward to working with you on any of your vehicle needs in the future. 

Thanks,
Nick Crump
Owner

LYNWOOD J. on 09/14/2017
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"Transmission repair without a hassle"
I needed a routine service on my diesel Jeep Liberty, but I also had a shifting issue with the transmission. I scheduled an appointment to drop off the vehicle, thinking it would be a week before I heard anything. The next day I got a call with the initial diagnosis and a course of action. There were two possibilities - one expensive, one not so much... I figured the problem would definitely be the expensive option. NOT SO... The next day the Jeep was serviced and the transmission repaired with the "not so expensive" option. I couldn't be happier with their service and professionalism.
Vehicle: Jeep Liberty
Service Date: 09/07/2017
Review Created: 09/14/2017 06:34 AM
Nick C. at S & N Transmission And Diesel Performance responded on 09/18/2017

I am so glad we could get you back on the road quickly. We try to exhaust all possibilities as to why a transmission is not functioning properly. Sometimes it something simple and sometimes it is not, I'm glad you are happy with your experience here. Thanks for your business.

Nick Crump
Owner

Scotty J. on 09/11/2017
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Scotty said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/08/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 09/18/2017

Thanks for the review Scotty. It means a lot when our customers take the time to tell us what they think. Hopefully you will keep us in mind  the next time you need your truck worked on.

Thanks,
Scott Bumgarner
Owner

ROSALBA L. on 09/07/2017
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"Clean, gentle, fast."
Very clean and the workers are so nice. I have no appointment and they were so nine to accommodate that car needs. Thank you S&N
Vehicle: Ford Excursion
Service Date: 09/06/2017
Review Created: 09/07/2017 03:16 AM
Nick C. at S & N Transmission And Diesel Performance responded on 09/11/2017

Thank you for letting us take care of your automotive needs. We look forward to seeing you in the future and as always if you need anything just call or stop in and we will try to help the best we can.

Thanks,
Nick Crump & Scott Bumgarner
Owners

Jamie D. on 09/07/2017
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Jamie said his vehicle was perfect after the service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/01/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 09/18/2017

Thanks for the great review Jaimie. We were very happy that it was done in time for you to drive on vacation. Thanks for your business.

Nick Crump & Scott Bumgarner
Owners

Dickie H. on 08/30/2017
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Dickie said this business did good work.
Vehicle: Ford Econoline Cargo Van
Category: Service
Service Date: 08/28/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 09/11/2017

Thank you for choosing S&N Transmission and Diesel Performance for you trucks maintenance needs. We look forward to helping you with any vehicle work you need in the future.

Thanks again,

Scott Bumgarner
Owner

Roberto on 08/23/2017
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Roberto said he was satisfied with what they did for him at this business.
Vehicle: Ford Excursion
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Andy B. on 08/23/2017
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Andy said this business did exactly what he wanted and it was done in a timely manner. They did a good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/21/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 09/18/2017

Thanks for the great review Andy. We appreciate your business very much and hope you return for all of your truck and automotive needs. 

Thanks again,

Scott Bumgarner & Nick Crump
Owners

Bryan T. on 08/18/2017
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Bryan said this business educated him on transmissions and they gave him advice.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 07/31/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Jack A. on 08/16/2017
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Jack said the business had a lack of communication about the work that was being done.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/07/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 09/18/2017

We are very sorry about the communication problems you experienced during your visit. We are making every effort to correct our actions and better our business procedures for keeping customers well informed. We appreciate your business and hope that the quality of work keeps you coming back.
Thanks,

Scott Bumgarner & Nick Crump
Owners

John N. on 08/10/2017
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John said they were quick with the service. The prices were good and they were honest.
Vehicle: Chevrolet Silverado 2500HD
Category: Service
Service Date: 08/09/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer P. on 08/08/2017
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"Happy"
Nick and Brandon always try to work with you to figure out what the problem may be when you call. The comfort and ease you get from them whether on the phone or in person is great.
Vehicle: Mercury Mountaineer
Service Date: 07/20/2017
Review Created: 08/08/2017 03:35 PM
Nick C. at S & N Transmission And Diesel Performance responded on 09/11/2017

Thank you for the kind words Jennifer. It is always a pleasure to see you and if there is anything you need done on your any of your vehicles please give us a call.

Thanks,
Nick Crump
Owner

Brandon D. on 08/08/2017
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Brandon said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/07/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Kelsey F. on 07/27/2017
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Kelsey said she would recommend this business for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/17/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 07/31/2017

 Thank You, We look forward to working with you again soon.

 Brandon Patrick
 Service Writer 

Andrei M. on 07/27/2017
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Andrei said the staff were really good. He was happy and they are great guys.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 07/13/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. at S & N Transmission And Diesel Performance responded on 07/31/2017

Thank You Sir, We look forward to working with you soon. 

 Brandon Patrick
 Service Writer 

Billy L. on 07/25/2017
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Billy said he didn't have a lot of contact with the staff while the vehicle was being serviced. It was at the business for a while before the staff called him. He doesn't know what the hold up was. They are good people. They are really nice and polite.
Vehicle: Ford Cutaway
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
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