ReScore Reviews™ (20)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Ronald P. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dead battery"
Took me right away!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/22/2017 07:14 PM
Shane S. at Salem Hyundai responded on 10/23/2017

Glad we could help Ronald!

Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Clean waiting area, friendly staff, efficient service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/22/2017 05:01 PM
Shane S. at Salem Hyundai responded on 10/23/2017

Thank you for the kind words!

Stephen M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location/treatment"
The Salem location is close to home making it convenient. The service personnel are courteous. I did notice a typo in the paperwork I received back. While I found that odd, I don't blame personnel in salem for this. Hyundai should be checking documents for clerical errors.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:55 AM
Shane S. at Salem Hyundai responded on 10/23/2017

Thank you Stephen we look forward to seeing you in the future!

Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work discovered and remedied"
I am near the end of my 100,000 warranty. A replacement was needed to the timing chain cover. Problem was fixed and my car was ready as expected. The service manager, Dave, was very helpful in getting this accomplished.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/20/2017 10:47 AM
Shane S. at Salem Hyundai responded on 10/23/2017

Thank you for the feedback! Have a good day

Shirly C. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greatplace"
Positive Attitude
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:37 PM
Shane S. at Salem Hyundai responded on 10/23/2017

Thank you for the kind words Shirly!

Jeffrey C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Was on vacation. They worked right away to help me get back on the road."
Was on vacation. They helped get me back on the road quickly as possible. Friendly service.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:32 PM
Shane S. at Salem Hyundai responded on 10/23/2017

Thank you for the kind word Jeffrey, glad we could be of service!!

Kenneth A. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff very accommodating. "
Staff is great. Pleasantly surprised that genesis loaners now available. I got to use one. Makes my life easier. Only comment is the loaner needs to be cleaner
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 05:57 PM
Shane S. at Salem Hyundai responded on 10/18/2017

Thank you very much for your business and positive feedback! It is always our pleasure.
We will see you next time!

Millie M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent customer service "
friendly, knowledgeable and patient with customer concerns.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:21 PM
Shane S. at Salem Hyundai responded on 10/18/2017

Thank you Millie!!

Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
It's not so much the dealer as it is Hyundai that I'm not happy with
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 10:12 AM
Shane S. at Salem Hyundai responded on 10/17/2017

Thank you for your feedback, is there anything we can do to help?

John M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Dave in the service department went above and beyond to make sure I understood what needed to be done and why and to make sure it was done in a timely manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 07:19 AM
Shane S. at Salem Hyundai responded on 10/16/2017

Thank you for your kind words John!!

Pamela G. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Usually good service."
They are usually pretty good, if not excellent, with service, but this time they were a bit off.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:52 AM
Shane S. at Salem Hyundai responded on 10/11/2017

Pamela,
  Sorry we were a little off, but we appreciate you letting us know thats how we improve!! What could we have done different? Your input is important to us/\.

Nereyda G. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are awesome"
The whole staff is awesome and very friendly
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 11:24 AM
Shane S. at Salem Hyundai responded on 10/10/2017

Thank you Nereyda, hope to see you again soon!

Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service advisor Sue and the technician ten are always excellent what they do"
I couldn't be more satisfied that kept my car like it was brand new
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/07/2017 05:27 PM
Shane S. at Salem Hyundai responded on 10/10/2017

Thank you for your business, we appreciate you!!

GREG C. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Very professional service. Knowledgeable and prompt staff.
Vehicle: 2017 Hyundai Sonata Plu
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/06/2017 08:47 PM
Shane S. at Salem Hyundai responded on 10/07/2017

Thank you for your kind words Greg!

Diane D. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"d.doucette"
great job
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/05/2017 02:25 PM
Shane S. at Salem Hyundai responded on 10/06/2017

Thank you for the kind words!

Albert A. on 10/04/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job "
Friendly and efficient
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/04/2017 12:08 PM
Shane S. at Salem Hyundai responded on 10/06/2017

Thank you for the kind words Albert!

Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Customer service is great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 08:36 AM
Shane S. at Salem Hyundai responded on 10/06/2017

Thank you for your continued patronage!

Verified Customer on 10/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Awful service "
I will not go back. Awful service. Awful communication .
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/03/2017 05:48 PM
Shane S. at Salem Hyundai responded on 10/06/2017

I am sorry to hear of your frustration, if its ok we would like to talk to you and address your concerns.

Christopher D. on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintanance work"
Friendly, knowledgeable staff and work was completed in a timely fashion
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 04:36 PM
Shane S. at Salem Hyundai responded on 10/06/2017

Thank you for the kind words Christopher!

Verified Customer on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Vehicle is awesome, still love it and the bright color blue that it came in.....just got first oil change, was only low on refrudherant ,"
Vehicle, the Tucson is awesome, only have 2017 version . Love it so far
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/03/2017 02:29 PM
Shane S. at Salem Hyundai responded on 10/06/2017

Thank you for the kind words!

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