ReScore Reviews™ (20)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
92% Would Recommend
100% Business Response
Latest Review 37 minutes ago
John G. on 12/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Some ups and downs."
I thought some of the problems should have been caught on the first visit.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/10/2017 03:45 PM
Mary F. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Even though the service place was very busy, I was in and out in no time. It was just for a recall but still very fast.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 05:53 AM
Shane S. at Salem Hyundai responded on 12/08/2017

Thank you for the kind words Mary!

Emanuele M. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/07/2017 12:30 PM
Shane S. at Salem Hyundai responded on 12/08/2017

Thank you for taking the time to fill out our survey Emanuele!

Carol B. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Good Service"
I really like this dealer very helpful. Service done in a timely manner.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 11:11 AM
Shane S. at Salem Hyundai responded on 12/07/2017

Thank you Carol for the kind words!!

Verified Customer on 12/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Salem Hyundai service"
Drop off area and pick up areas confusing. Service staff very polite. Took longer than expected. Was very busy. Still overall would recommend.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/06/2017 04:20 AM
Shane S. at Salem Hyundai responded on 12/06/2017

Thank you for your feedback we appreciate it!

Charles P. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good dealer to take a Hyundai to"
Excellent job of turning a Recall around quickly at a time that was good for me. Also made me aware of a brake light that was out so I could fix it before getting a ticket. Thanks again for the dedicated great service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/05/2017 07:31 PM
Shane S. at Salem Hyundai responded on 12/06/2017

Thank you for taking the time to fill out the survey Charles!

Rosario C. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled service"
Personnel at this dealership make you feel comfortable in the work their performing.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 12/05/2017 11:49 AM
Shane S. at Salem Hyundai responded on 12/06/2017

Thank you for the kind words Rosario!

Gayle S. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"basic service all went well "
they mentioned a recall on the car and fixed it no problems
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/01/2017 03:01 PM
Shane S. at Salem Hyundai responded on 12/02/2017

Thank you for the response Gayle!! Have a great day!

Amy D. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Front Desk Woman in Service Dept"
Seriously, she is the reason I like bringing my car here.

She is always upbeat and she remembers me. She’s funny.

I actually enjoy my service appointments because of her.

And as a woman, I usually hate and fear anything having to do with cars and maintenance.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/30/2017 04:25 PM
Shane S. at Salem Hyundai responded on 12/01/2017

Thank you for the kind words Amy, I will be sure to pass them along to Sue!

Jody S. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service department!"
Friendly personnel & excellent service! Scott is very pleasant to speak with on the phone & helpful in person. He calls back in a very timely manner also. Personnel like him & your award winning ace mechanic are quite the asset to your organization.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/25/2017
Service Type: Repair
Review Created: 11/28/2017 02:57 PM
Shane S. at Salem Hyundai responded on 11/29/2017

Thank you for the kind words Jody, I will be sure to Share them with Scott

Luis M. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Luis Martinez "
They treat me like family on are on top of everything.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/28/2017 02:15 PM
Shane S. at Salem Hyundai responded on 11/29/2017

Thank you for the kind words Luis!!

Helen W. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great deal, fast service"
Service was fast and efficient.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 11:31 AM
Shane S. at Salem Hyundai responded on 11/27/2017

Thank you for the kind words Helen!

Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Scott in service"
Scott in service is the best employee you’ve had so far . Very friendly and helpful.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 03:38 PM
Shane S. at Salem Hyundai responded on 11/21/2017

Thank you for the kind words and we will make sure he sees your comments!!

GREG C. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and inspection"
Took the time to examine minor faults and rotate tires
Vehicle: 2017 Hyundai Sonata Plu
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 11:18 AM
Scott P. at Salem Hyundai responded on 11/21/2017

Thankn you very much Greg for your business. We appreciate it and look forward to helping in the future. Happy Holidays!

Jan C. on 11/17/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall work "
The folks at the desk were quite nice and helpful. But when I asked them to diagnose the "check engine" light that is on in my car, I was put off by the $129.00 cost to just find out what was causing it. Never mind any indicated repair.
Vehicle: 2001 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 01:27 PM
Scott P. at Salem Hyundai responded on 11/20/2017

Thank you very much for the feedback Jan! We hope to see you for your next recall.

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Customer Service is Excellent as always
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 03:13 PM
Shane S. at Salem Hyundai responded on 11/16/2017

Thank you for the kind words!!

Kathleen V. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff are great and friendly"
The staff are always friendly and helpful. Willing to go the extra mile every time I bring my car there.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 12:05 PM
Shane S. at Salem Hyundai responded on 11/15/2017

Thank you for the kind words Kathleen!

Griselda P. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service, very helpful "
Nice, helpful team work.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:37 AM
Shane S. at Salem Hyundai responded on 11/15/2017

Thank you Griselda!!

Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people; helpful and accommodating"
Had a tire issue and needed it fixed quickly due to an interview - they were great in getting the tire in that same day and they fixed the tire first thing the next day.
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:39 AM
Shane S. at Salem Hyundai responded on 11/13/2017

Thank you for the positive feedback!!

Edward M. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Goes the extra"
They go the extra mile to make sure you're satisfied.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/11/2017 07:33 AM
Shane S. at Salem Hyundai responded on 11/13/2017

Thank you Edward!

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