Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

472 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 10 days ago

Reviews


JH
Joe H.
Kansas City, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Joe said the business treated him very well.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Independence, MO
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Jim said they got the vehicle in and got it done and when it needed to be.
This review was collected via phone interview by Customer Research Inc.

DW
Dakota W.
Kansas City, MO
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Dakota said this business was really easy to deal with.
This review was collected via phone interview by Customer Research Inc.

KJ
Keith J.
Kansas City, MO
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Keith said the customer service was great. The staff is really knowledgeable. He stated he had overall, a good experience from the time he came in for the repairs, to the time he left with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MF
MARY F.
Kansas City, MO
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Courteous, friendly service.
The check in and promptly service were very much appreciated. As I waited (only a half hour) for my service to be completed, I observed several other customers check in and each one was greeted promptly and with a friendly smile.

Verified Customer
Kansas City, MO
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Always great
Great place to go. Never had any issues any of the times we have gone there and is becoming our go-to place.

JP
Jackie P.
Kansas City, MO
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Jackie said the service was everything she needed and wanted. She also mentioned that the work was completed in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

CS
Chad S.
Kansas City, MO
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Chad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KD
KELLY D.
Kansas City, MO
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Customer Service, Great Repair on Vehicles
My car wasn't running just right. Took it to Sam's Service Center and it was my battery. What a difference a new battery makes. It feels like I'm driving a new car. Thanks Sam's Service Center.

RK
Ross K.
Kansas City, MO
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Spoke with Ross's father. He said they were very happy with this business. He usually goes there.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Kansas City, MO
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
John said the staff did a fine job.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Kansas City, MO
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Jeff said the staff takes care of him and the service is good. He did mention that they did more than he asked, and tried to charge him for the unauthorized service.
This review was collected via phone interview by Customer Research Inc.

CT
Charlie T.
Kansas City, MO
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Charlie said he has been using this business for 30 years and he always gets the same great service.
This review was collected via phone interview by Customer Research Inc.

RD
RANDY D.
Kansas City, MO
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Lincoln Town Car
Always there to help with the best advice on how to approach repairs.......even with options! Great customer service with a home town atmosphere!

MH
MICHELLE H.
Kansas City, MO
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Reliable, honest, and fast.
Sam's service center is amazing. They are very kind and honest. They only fix what needs to be repaired and do not try to upsell. Their work is reliable and gets done correctly the first time and within a timely manner. They are also very affordable. I don't trust anyone else with my vehicle.

MB
MITZI B.
Edgerton, MO
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Mitzi
Great customer service. Started taking both of my vehicles to sams a couple of years ago. They are personable and do a great job. I feel safe each time I travel in my rv after they check my vehicle over when I go on long trips. Good Job guys!

DW
Darrel W.
Kansas City, MO
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Darrell said the employees were perfect. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JR
JOHN R.
Kansas City, MO
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great service
My husband and I have used Sam’s a couple of times for car repairs and even a tow. They are always polite and our device is always great. We will continue to use Sam’s in the future!!

KM
Kris M.
Kansas City, MO
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Kris said nothing was wrong with his experience at this business.
This review was collected via phone interview by Customer Research Inc.

CM
Carol M.
Kansas City, MO
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Carol said she really appreciates them showing her respect.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 472 in total