Business Solutions
English Español
SureCritic / Auto Maintenance / Santilli Auto Works
business image

Santilli Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(675 Reviews)
99
Write a Review
Schedule Appointment

Score Details

5 stars
98%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
99
Net Promoter Score ®

Business Details

About

When it comes to vehicle maintenance, you have lots of options. As an automotive repair shop, Santilli Auto Works in West Grove, PA, provides you with the highest standards of excellence in automotive repairs. We are family-owned and operated and will strive to earn your trust. When it comes to vehicle maintenance, you have lots of options. As an automotive repair shop, Santilli Auto Works in West Grove, PA, provides you with the highest standards of excellence in automotive repairs. We are family-owned and operated and will strive to earn your trust.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(610) 869-3111
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3309 A Gap Newport Pike West Grove, PA 19390
Get Directions
Santilli Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(675 Reviews)
Write a Review
Recent Reviews
Verified Customer
Cochranville, PA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Auto service
Very professional - excellent service!
GB
gravatar
Gary B.
Media, PA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Another great visit and exceptional service from my trusted mechanic.
John did a great job getting my truck ready for a long trip. He took time to discuss the status with me and make sure the tires were rotated and aligned. All for a very reasonable price.
Verified Customer
Chatham, PA
Porsche Cayenne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Great, Quick, Respectful
Always provide great service that I can trust! Glad to have you in Chatham.
CG
gravatar
Carlos G.
Avondale, PA
Ford E-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Ford van
John took care of my problems as always and let me know what's going on.
TM
gravatar
Tim M.
Lincoln University, PA
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Honest
Still the best
Verified Customer
Millersville, PA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
10/10
Great service, highly recommend!
RB
Ron B.
Wilmington, DE
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
My service was quick and complete.
Great service. Very knowledgeable. I take all my vehicles here gor service and repairs.
CE
gravatar
Catherine E.
West Grove, PA
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Exact Service
John did exactly what needed to be done and nothing more than was necessary, which I wouldn't have known about. He, along with Pat, make a visit that can equate to going to the dentist very pleasant!
CM
gravatar
Charles M.
Wallingford, PA
Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2025
verified customerVerified Customer
10
Engine noise
John and his team always provide a great experience
DW
gravatar
Dan W.
Hockessin, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
10
Wonderful service and team
I had an excellent experience at Santilli Auto Works. From the moment I arrived, their friendly and knowledgeable team made me feel confident that my car was in great hands. I came in for brake repair and a full vehicle inspection, and they were transparent, fast, and fairly priced throughout the entire process.

They clearly take pride in their work and customer satisfaction. Whether you need auto repair, routine maintenance, tire services, or diagnostics, this is the local auto shop you can trust. I appreciated how they explained everything clearly and didn’t push any unnecessary services.

If you're in the area and looking for a reliable mechanic near me or a top-rated auto repair shop in West Grove, Pennsylvania... I highly recommend Santilli Auto Works. They’ve definitely earned my trust and repeat business.
John S. from Santilli Auto Works responded on 07/15/2025 05:58 AM

Dan,
Thank you for your kind words. We appreciate you trusting us with your vehicle needs.
We hope to see you again soon.

John Santilli
Owner
Santilli Auto Works
(610) 869-3111
JY
gravatar
Jonathan Y.
Cochranville, PA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
They fix everything!
Best little mechanic shop in Chester County!

Not only do they repair cars, they inspect and repair motorcycles, ATV/UTV’s, small boats and anything else that has a motor!

Give these guys a call, and I’m sure they can help you with your repair!

Thank you Pat & John!
John S. from Santilli Auto Works responded on 07/15/2025 06:20 AM

Jonathan,
Thank you for taking the time to leave us feedback.
We truly appreciate your business.

John Santilli
Owner
Santilli Auto Works
(610) 869-3111
JG
gravatar
James G.
West Grove, PA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great Service
Efficient, friendly, and professional service. Best in a wide area.
John S. from Santilli Auto Works responded on 07/15/2025 06:21 AM

Jim and Sue,
Thanks so much for all your great reviews.
We truly appreciate your business and your eggs.

John Santilli
Owner
Santilli Auto Works
(610) 869-3111
RE
gravatar
Randy E.
Avondale, PA
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Customer Service
Dropped the car off for regular service,oil change and tire rotation.We had John change the back windshield wiper blade also.Always GREAT customer service!
John S. from Santilli Auto Works responded on 07/15/2025 06:22 AM

Randy,
Thanks for your kind words in your review.
We really appreciate our business.

John Santilli
Owner
Santilli Auto Works
(610) 869-3111
RE
gravatar
Randy E.
Avondale, PA
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Over heating Engine
After telling John what was going on with my car,he figured out that it could be one of two things.After droping off my car,he called and it was the first thing he thought.Like a doctor,you tell him the symtoms and he makes the diagnosis.John was correct as to what the problem was,what a relief to have it in very capable hands!
BF
gravatar
Betty F.
Kennett Square, PA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Regular customer
John Santilli is a professional, knowledgeable, and appropriately certified. He is very helpful in suggesting preventive care and anticipating future maintenance needs as well as referrals when needed. Pat Santilli runs a friendly, organized office and can provide rides for locals during longer jobs.
John S. from Santilli Auto Works responded on 07/15/2025 06:23 AM

Betty,
Thanks for taking the time to leave your feedback.
We truly appreciate your kind words and your business.

John Santilli
Owner
Santilli Auto Works
(610) 869-3111
Displaying Review 1 - 15 of 675 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.