Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

69 Reviews

97% Would Recommend
Latest Review almost 2 years ago

Reviews


NL
NICHOLAS L.
San Gabriel, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016
Responsiveness
Jack attended to my time-sensitive issue promptly! +++

PC
Paul C.
Pasadena, CA
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016 Category: Service
Paul said this business discovered he had a mismatched tire on his vehicle, and it is running much better now.
This review was collected via phone interview by Customer Research Inc.

LG
Lee G.
Arcadia, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016 Category: Service
Lee said he had no problems with the business.
This review was collected via phone interview by Customer Research Inc.

VT
Vicken T.
Los Angeles, CA
Mercedes-Benz GL450
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2016 Category: Service
Vicken said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EM
EDDIE M.
Glendale, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2016
Timely Service.
Jack repaired my 2011 Turbo S and it cost me 50% less than what Rusnak in Pasadena was to charge me.

JP
JACQUELINE P.
Glendora, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016
Jack is very hospitable and informative
I love this automotive service provide. I would definitely recommend it to anyone and everyone.

KM
KEVIN M.
San Marino, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016
Quick turnaround, quality service
car broke down and needed to be towed in, jack jumped right on it, diagnosed the problem and had the car back to me within 24 hours ... the usual service

AR
Allan R.
BMW 530i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2012 Category: Service
Allan said he appreciates what this business does and they are thorough.
This review was collected via phone interview by Customer Research Inc.

LF
Laura F.
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2012 Category: Service
Laura said they were just outstanding.
This review was collected via phone interview by Customer Research Inc.

MG
Megan G.
Los Angeles, CA
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2012 Category: Service
Megan said she had a really good experience having her vehicle serviced at this business. There was some miscommunication regarding the time needed to repair her vehicle. She was told it would take two hours to repair the vehicle. It took almost six hours which was most of her day. This facility said they had misinformed her and apologized. They had found additional things needing attention. This establishment repaired a taillight for free and she said she thought that was amazing. Overall, she was very pleased and will be bringing her vehicle back to this facility in the future. The representatives for this business were nice and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

RR
RON R.
Los Angeles, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2012
Recent Service Experience
Jack and staff are very thorough in their review and analysis of auto issues. Also like and appreciate fact they kept me up to date on findings and suggested resolution.

AD
Arbi D.
Pasadena, CA
Audi Allroad
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2012 Category: Service
Arbi said they did a fantastic job. He said this business takes good care of his family and friends.
This review was collected via phone interview by Customer Research Inc.

MP
Mickey P.
Porsche 911
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2012 Category: Service
Mickey said they gave him good service at a good price.
This review was collected via phone interview by Customer Research Inc.

CB
CINDY B.
Pasadena, CA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012
I love these guys!
Jack and his team are very professional, friendly and knowledgeable. Appointments are easy and at my convience. Even though I am not a hard core car/motorhead, they treat me like one of the family

HP
HUTCH P.
La Crescenta, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2012
Great Customer Service
Picked up my car at the promised time, with the service I needed performed.

DM
DAVID M.
Pasadena, CA
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2012
Porsche Experts
Jack has been a Porsche technician and owner for over 25 years. His knowledge and professionalism are unparalleled. He is extremely personable and loves what he does. Your automobile is in the best of hands. My father has been a client for over 25 years of Scientific Automotive and was the one who had recommended me. Jack is a hands-on owner, and I would not ever consider any alternatives.

HL
Henry L.
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2012 Category: Service
Henry said the business provided very nice service.
This review was collected via phone interview by Customer Research Inc.

AR
Allan R.
BMW 530i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2012 Category: Service
Allan said he likes what this business does. He said he is very satisfied with the way they handled everything.
This review was collected via phone interview by Customer Research Inc.

MC
MARK C.
Springville, CA
BMW 330Ci
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2012
Excellent Service
I was very pleased with the personal attention and caring attitude. Jack worked me into the schedule as I live 3 hours from Pasadena and was under a time crunch. It is important to listen to the customer, and I felt that my concerns were listened to and addressed properly. Very well run shop.

FM
FERDINAND M.
La Crescenta, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2012
Attention to details and done thr right way, no short cuts.
Very happy dealing with Jack for first timer, left the shop feeling everything will be all right. Can feel the difference on the car.

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