business image

Sentinel Off Road

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(11 Reviews)
100

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Sentinel Off-Road is your family and veteran-owned one-stop shop for all your auto repair needs in Elizabethton, TN. We specialize in automotive repair and maintenance. Our team has the expertise to perform maintenance, repairs, and modifications on 4×4 trucks and jeeps. As well as aftermarket installation, including bumpers, rockers, Sentinel Off-Road is your family and veteran-owned one-stop shop for all your auto repair needs in Elizabethton, TN. We specialize in automotive repair and maintenance. Our team has the expertise to perform maintenance, repairs, and modifications on 4×4 trucks and jeeps. As well as aftermarket installation, including bumpers, rockers, snorkels, skid plates, tire carriers, racks, and more. We want to ensure your vehicle runs smoothly and safely. That’s why we offer one-on-one modification planning. ...more

Categories
Auto Maintenance, Repair Shop, Tire Sales and Repair
Contact
(423) 213-5331

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
823 Hwy 91 Elizabethton, TN 37643
Sentinel Off Road's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(11 Reviews)

CM
Cody M.
Tennessee
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2026
verified customerVerified Customer
Category: Service
Cody said the actual service was fantastic, but there were some charges for parts that they tacked on at the end that they didn't call him about to get his approval for their purchase. It added on an additional $1400 to the original quote. They did send some money back to him and refunded him around $900. They made it right but he wishes their communication would've been a little bit better so the situation could've been avoided altogether. He would probably go back there again, they were super great.
Recommended
Your Trusted Off-road S. from Sentinel Off Road responded on 06/02/2026 03:10 PM

We appreciate you taking the time to share your thoughts! It's great to hear that you found our service fantastic—our team does strive to deliver top-notch care. However, it sounds like we tripped over our own shoelaces with communication on the parts charges, which is certainly not our intention. We totally get how a surprise bill can feel like finding a rock in your boot while off-roading.Your feedback about communication is invaluable, and we’re on it. We're committed to ensuring that our customers are kept in the loop, especially when it comes to costs. We’re glad we could make things right, and we look forward to showing you a smoother ride next time. Safe travels in your F-150!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.