Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

454 Reviews

98% Would Recommend
Latest Review 3 months ago

Reviews


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TIM A.
Chandler, AZ
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Nice friendly service
I've been using Serious Auto for over five years. I wouldn't consider going anywhere else. I trust their opinion as well as their work for all of my vehicles. Their service is fast, complete and resonable. I can comfortably say the guys at Serious watch my back concerning my vehicles.

DA
Dwayne A.
Arizona
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Dwayne said Josh and his team does a wonderful job, they are great to work with. They are intense, thorough and communicate very well.
This review was collected via phone interview by Customer Research Inc.

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Brian H.
Gilbert, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Brian said this business has knowledge, experience and they completed the vehicle in a timely manner, with no issues. He asked them to make an exception so he could pick up his vehicle after hours.
This review was collected via phone interview by Customer Research Inc.

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Cody S.
Queen Creek, AZ
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Cody said the staff was great and communicated very well throughout his appointment. He was given future maintenance suggestions to keep in mind.
This review was collected via phone interview by Customer Research Inc.

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Chad B.
Goodyear, AZ
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Chad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Scott O.
Gilbert, AZ
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Scott said they take good care of him every time.
This review was collected via phone interview by Customer Research Inc.

MB
Matt B.
Chandler, AZ
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Matt said he appreciates the great service he received, as they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

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Shannon T.
Mesa, AZ
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Shannon said the staff picked his vehicle up and returned it afterwards.
This review was collected via phone interview by Customer Research Inc.

DA
Dwayne A.
Arizona
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Dwayne said the staff at this business did everything they said they would do.
This review was collected via phone interview by Customer Research Inc.

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Jeff J.
Gilbert, AZ
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Jeff's employee. He said there was a billing problem, and the staff did not get an ok to complete the work. Sam said the business negotiated after the fact though.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 05/29/2018

We appreciate your honest feedback on this experience that you had with Serious Fleet. We had an immediate meeting when this specific issue arose with you as our valued customer. We have changed the approval process with Jahansen so that this does not happen again. Without good feedback like you have provided, we cannot perfect our customer service experience. Thanks again!

Rick Pettit
CFO
480-507-9800

CD
Collin D.
Phoenix, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Collin said the work was good.
This review was collected via phone interview by Customer Research Inc.

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Preston S.
Chandler, AZ
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Preston said the business had him in and out and he got an appointment easily.
This review was collected via phone interview by Customer Research Inc.

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John B.
Gilbert, AZ
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
John said the business did a really good job, the staff were friendly and the service they provided was excellent.
This review was collected via phone interview by Customer Research Inc.

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PAUL A.
Gilbert, AZ
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Great Work
Fixed truck in a timely and professional way. Great shop!

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Todd S.
Gilbert, AZ
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Todd said the staff was courteous and professional. The service provided by the business was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 03/16/2018

Thank you Todd! By you taking the time to review our service, it allows us to perfect our business. We are here for you on your next needed service.

Rick Pettit
CFO
480-507-9800

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Ashlie S.
Mesa, AZ
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Ashlie said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 03/16/2018

Thanks Ashlie,

We are glad that we were able to serve you with a seamless experience. We look forward to working with you next round.

Rick Pettit
CFO
480-507-9800

DA
Dwayne A.
Arizona
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Dwayne said the employees took good care of him and his vehicle.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 03/16/2018

Thanks Dwayne, I wish we had better news on the diagnosis of your truck. We look forward to working with you again in the near future. Dont forget that we can locate your next vehicle for you. 

Rick Pettit
CFO
480-507-9800

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Chris M.
Chandler, AZ
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Chris said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 03/16/2018

Thanks Chris, we look forward to serving you on your next visit. We appreciate your taking the time to review our services.

Rick Pettit
CFO
480-507-9800

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Whitney B.
Phoenix, AZ
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Whitney said the business is awesome and they did things very quickly. They were clean and they were a lot faster than they originally stated.
This review was collected via phone interview by Customer Research Inc.
Joli D. from Serious Fleet Division responded on 03/16/2018

Thank you Whitney. We appreciate the business and wish you a great venture west in your new endeavor. Please think of us if local family or friends need help. 

Rick Pettit
CFO
480-507-9800

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TIM A.
Chandler, AZ
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
A 1 SERVICE
The men and women at Serious are A 1 when it comes to working on my vehicles. They do a complete job, are knowledgeable and professional. I would recommend them to anyone who wants or needs service to their vehicles.
Joli D. from Serious Fleet Division responded on 01/16/2018

Thank you, Tim. We appreciate the time you have taken to to give feedback. Looking forward to your next visit.

Rick Pettit
CFO
480-507-9800