Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

455 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 9 months ago

Reviews


PJ
Peter J.
Agoura Hills, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Great, honest service
My vehicle oil drain plug got stripped out. The car's pretty old so I was looking for the cheapest solution (repair the plug). A different repair shop said the oil pan MUST be replaced & would be about $400. Called the dealer, they quoted $700 (ouch)! Shelley's completely understood the issue and completed the job for under $100. It's been awhile since the job & have had no problems. Also thought the engine mounts need to be replaced. Shelley's said they're not that bad & could wait (honestly, wow). Shelley's is the BEST!

SP
Sarah P.
Newbury Park, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Smog in no time!
Shelley's is the BEST! I needed to get my 2012 minivan smog checked and I was in and out in what felt like a matter of minutes. Shelley's has been our go-to car repair place for quite some time now, and will be for quite some time to come! Thank you for the great and caring service.

JG
JOEY G.
Woodland Hills, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2015
All-around great.
Everyone I've ever talked to at Shelley's is professional and friendly. Whenever I get my car serviced, I feel like I'm being take care of by a friend. Thank you!

JF
JERRY F.
Thousand Oaks, CA
Jeep Scrambler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2015
you guys know what your doing
I like Jerry's work

KR
KEVIN R.
Thousand Oaks, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2015
Oil and filter change
The service was done when I wanted and within a reasonable time. I am happy with their service.

WP
Wendi P.
Thousand Oaks, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2015 Category: Service
Wendi said the business provides friendly and efficient service.
This review was collected via phone interview by Customer Research Inc.

RB
RAY B.
Newbury Park, CA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015
Friendly & Helpful
Good work & auto was ready before promised time.

JD
JOE D.
Thousand Oaks, CA
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015
Personal service
There was a misunderstanding (my error) on how long I could leave my vehicle but they easily solved the problem by driving me home (and would've picked me up to if needed). I didn't have to ask/beg. The job was done well and everything is working like new.

NR
Norma R.
Simi Valley, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2015 Category: Service
Norma said she liked this business. They were nice and friendly.
This review was collected via phone interview by Customer Research Inc.

LH
LOIS H.
Thousand Oaks, CA
Toyota Previa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2015
They really care about the customer
I have been taking my vehicle here for many years. They are very trustworthy. I feel complete confidence in their service.

SM
STEPHAN M.
Thousand Oaks, CA
BMW 323Ci
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2015
Great as usual
Smog check and routine maintenance- great work

CJ
CAROL J.
Thousand Oaks, CA
Mercury Tracer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2015
DEPENDABLE
ALWAYS GREAT. I CAN DEPEND ON THE WORK DONE RIGHT ON MY CAR. THANK YOU.

MB
Matt B.
Thousand Oaks, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2015 Category: Service
Matt said he would recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

PE
PAUL E.
Thousand Oaks, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015
Honest, Professional Service
I trust Paul Payton and the rest of Shelly's mechanics to give an honest appraisal of what is needed and to deliver a reliable and high quality repair experience.

TF
Tony F.
Thousand Oaks, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015 Category: Service
Tony said this business is extremely honest and they check every aspect of his vehicle. They will call to notify him of any changes before they move on to continue the repairs.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Camarillo, CA
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015 Category: Service
John said this business is responsive and communicates well with their customers.
This review was collected via phone interview by Customer Research Inc.

BF
BRIAN F.
Thousand Oaks, CA
GMC Safari
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2015
And then some .......
Love Elizabeth and Team, fixed it all and passed my smog, ..... and then some. Great people helping and doing great things. THANKS

CG
Carmen G.
Thousand Oaks, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2015 Category: Service
Carmen said she was comfortable with this business and really appreciates all their help.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Thousand Oaks, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2015 Category: Service
Robert said this business was quick.
This review was collected via phone interview by Customer Research Inc.

SE
Susan E.
Thousand Oaks, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2015 Category: Service
Susan said this business is friendly and nice. They treat her well. She stated the two ladies at the front desk are friendly. She appreciates them picking her up and taking her home.
This review was collected via phone interview by Customer Research Inc.