Showcase Auto & Truck Swansea


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

75 Reviews

97% Would Recommend
Latest Review 23 days ago
Raysa D. on 09/29/2017
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Raysa said the business has great service and she has been a repeat customer for over 5 years.
Vehicle: Toyota Prius
Category: Service
Service Date: 09/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Raysa,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Bethany D. on 09/26/2017
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Spoke with Ross. He said this business provided good service.
Vehicle: Subaru Forester (Natl)
Category: Service
Service Date: 09/21/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
MATT P. on 09/22/2017
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"Great service "
Great service provided by showcase have been coming here for years and will keep coming back
Vehicle: Toyota Prius
Service Date: 09/21/2017
Review Created: 09/22/2017 03:08 AM
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Matt,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Michael S. on 09/22/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
Michael said the business is trying to take care of the problems with his vehicle. He has had to take it in 6 or 7 times. He appreciates everything they are trying to do.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 09/17/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
MEGAN B. on 09/15/2017
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"My review "
Great quick service!
Vehicle: Honda Accord Sdn
Service Date: 09/14/2017
Review Created: 09/15/2017 04:28 AM
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Megen,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Lidia R. on 09/15/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lidia said this business was supposed to let her know about her tire reimbursement. She plans to give them a call.
Vehicle: Audi A4
Category: Service
Service Date: 08/29/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Lidia,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Matt D. on 09/12/2017
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Spoke with Brian. He said they were fantastic to work with. He did not have any complaints.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 08/31/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Matt,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Junett B. on 09/11/2017
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Junett said the service is very good. They treat her right and she is satisfied. They are very honest, the work is good and she trust them. She wants to thank Freddie and Dennis for being so helpful.
Vehicle: Subaru Forester
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Junett,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Chung L. on 08/28/2017
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Chung said this business did a good job.
Vehicle: Subaru Baja
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Chung,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Ally F. on 08/25/2017
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Ally said he thinks they are great.
Vehicle: Ford Super Duty F-550 DRW
Category: Service
Service Date: 08/01/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Ally,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Tommy A. on 08/25/2017
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Tommy said they are the best.
Vehicle: Ford F-150
Category: Service
Service Date: 08/24/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Tommy,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Brittany E. on 08/22/2017
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Brittany said the staff went above and beyond. They are finished on time and she couldn't ask for a better place to have her vehicle serviced.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 08/17/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Brittany,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Nicole L. on 08/18/2017
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Nicole said the staff's work is great.
Vehicle: Honda Fit
Category: Service
Service Date: 08/14/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Nicole,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Nicole K. on 08/18/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Nicole said the staff was awful. They didn't seal the bead on her tire and it came off the rim. She brought her vehicle to them 2 months ago to have her brakes serviced while it was under warranty but they said they were fine. She recently took her vehicle in for an oil change and she now needs new brakes. She will not go back because there always seems to be an issue.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 08/12/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Christphor M. on 08/17/2017
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Christphor said the experience was really good. Everything went pretty well and the price was right. The customer service was good as well.
Vehicle: Nissan Xterra
Category: Service
Service Date: 07/28/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Christphor,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Jeff H. on 08/17/2017
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Jeff said the service was really good and fast. They were friendly.
Vehicle: GMC Pickup
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 10/05/2017

Hello Jeff,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Marco S. on 08/07/2017
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Marco said he would recommend this business for service.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/02/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Keith W. on 07/27/2017
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Keith said he would recommend this business for service.
Vehicle: GMC Savana Cutaway
Category: Service
Service Date: 06/30/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Keith,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Wanda G. on 07/25/2017
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Wanda said the business did a good job, they had a good staff and she has known them for several years. She will be a repeat customer.
Vehicle: Toyota Avalon
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Wanda,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Jan P. on 07/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Jan said after the initial visit to the business, her power steering fluid started to leak so she had to return to the business. When she went back to the business, they told her they couldn't do anything and to come back the next day. She came back the next day and was told there were no mechanics in yet. They said most of them were on vacation and she would have to wait 4 hours. They told her the first part that was replaced had to be welded in, since it wasn't, it made a hole that caused the fluid leak. When she spoke with someone else, they said there was rot on the metal which caused the leak. Overall, the business was misleading and the service was not good.
Vehicle: Kia Spectra
Category: Service
Service Date: 07/08/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Jan, 

I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service Team that has led you to distrust our dealership. Our service technicians are highly-trained and qualified. I am discouraged to hear your negative experience. Providing excellent customer service is our main goal and it is unfortunate that your needs weren’t meant. Given the opportunity, I would like to learn more details about your case so that we can have the chance to make things right. Please contact me at your convenience.


Sincerely,
George El Khoury
508-379-0003

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