Simmons Rockwell Hyundai


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

333 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago
RICHARD T. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professional sales and service and great waiting room"
professional
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 04:00 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/20/2017

Dear Hyundai Santa Fe Owner,

Thank you so very much for your time AND completing Hyundai's Service Experience Survey!

We are most pleased with your 5 Star Rating and your grateful comments.

Thank you from all of us at Simmons Rockwell Hyundai!

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always consistently good service "
Problem with vehicle required the ordering of parts. Waiting for call to confirm parts on in. Once the parts are in I will have the actual work performed. Huge cost to replace spark plugs ($400.00+) but I understand the reason why . Check back with me after the actual work is performed.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 02:14 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/19/2017

Dear Hyundai 2009 Hyundai Sonata Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

Thank you as well for your explanation and understanding.  We value your time and business.

Thank you too for your 4 Star Rating!

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
June M. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service"
Still waiting for call.....had to order part.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 01:01 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/19/2017

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are pleased with the 4 Star Rating from your visit and all the wonderful compliments.

On behalf of Bill, your Service Manager and all of us at Simmons Rockwell, thank you for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
LAWRENCE C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good "
Very helpful and courteous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 04:21 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/19/2017

Dear Hyundai Elantra Owner,

Thank you for your time and completing Hyundai's Service Experience Survey!

We are most pleased with your 5 Star rating and your compliments.

On behalf of Steve, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Daniel C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replacement rims"
They took care of the issue very quickly and with no hassles
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 05:09 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/18/2017

Dear Hyundai Santa Fe:

Thank you very much for your time and completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating and super compliments.  

On behalf of Steve, your Service Manager and all of us at Simmons Rockwell, thank you for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Patricia J. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service in a timely manner!"
Trustworthy and courteous
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 10/12/2017 04:34 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/12/2017

Dear Hyundai Santa Fe Owner:

Thank you very much for your time and completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating AND wonderful compliments and responses.

On behalf of Steve, your Service Manager and all of us at
Simmons Rockwell, thank you very much for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Roy S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Roy Slusser "
Helpful and very friendly
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 04:46 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/11/2017

Dear Hyundai Sonata Owner,

Thank you so much for your time AND completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating and wonderful responses.

On behalf of Bill Sweeney, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
B S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly team"
They always do a great job!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:10 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/05/2017

Dear Hyundai Sonata Owner,

WOW!  Thank you so much for your "5" Star Rating and such great compliments.

I can actually feel your enthusiasm while reading your survey.  On behalf of all of us at Simmons Rockwell, thank you again for your time, business and great attitude.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Susan G. on 10/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service visit"
Labor price seemed high. I'm in the preferred owner program but lost card. Can I still earn points for the visit? If so would you please arrange that? Thanks for your help!!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 08:06 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/05/2017

Dear Hyundai Elantra Owner,

Thank you for your time and completing Hyundai's Service Experience Survey.

We are pleased with your scores and hopefully after review of your repair order are able to decipher labor fees.  The answer to your question regarding points is "yes".  I will send you a copy of your new points ($) total.

Thank you again for your time and explanation.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Tuscan"
Couldn't of asked for better service!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 01:55 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/03/2017

Dear Hyundai Tucson Owner,

Thank you so much for your time AND completing Hyundai's Service Experience Survey!

We are so happy and pleased with your "5" Star Rating and great comments and responses!

A huge thank you from all of us at Simmons Rockwell!

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Theresa R. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Theresa Rossettie"
Great
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/03/2017 12:56 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/03/2017

Dear Hyundai Santa Fe Owner,

Thank you very much for your time AND completing Hyundai's Service Experience Survey.

We are very happy with your "5" Star Rating and positive responses.

On behalf of all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Douglas A. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
great job
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/02/2017 04:33 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/03/2017

Dear Hyundai Elantra Owner,

Thank you very much for your time AND completing Hyundai's Service Experience Survey.

We are most pleased with your "5" Star Rating and compliment!  On behalf of Steve, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Diane W. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Went in for an inspection and it was done in good time and everyone in the service dept. is friendly."
Same as above
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 04:00 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 10/02/2017

Dear Hyundai Sonata Owner,

Thank you very much for your time AND completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating from your service experience and thrilled with your positive comments and repsonses!

On behalf of all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Kirk K. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My go to dealer for new and used cars "
I've been a Simmons Rockwell customer from the time it was called Don Simmons. I always shop around. I am an informed buyer. Simmons Rockwell always has the best deal. Service after the sale is good.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 11:43 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/29/2017

Dear Hyundai Genesis Owner,

Thank you very much for your time AND completing Hyundai's Service Experience Survey.

We value your loyalty and appreciate your wonderful comment and responses.

On behalf of all of us at Simmons Rockwell, thank you very much for your loyalty, time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Verified Customer on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai service "
See my comment above.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 10:57 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/29/2017

Dear Hyundai Santa Fe Owner,

Thank you for your time AND completing Hyundai's Service Experience Survey.

Thank also for your "4" Star Rating and explanation.  Fair enough.  We value your business as well as your comments to assist us in our continuous improvement.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Michele D. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This is where I bought my car and I have always had good luck."
I definitely will recommend your service department.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/27/2017 07:43 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/28/2017

Dear Hyundai Sonata Owner,

Thank you so very much for your time AND completing Hyundai's Service Experience Survey!

We are very happy with your "5" Star Rating and wonderful comments and responses!

On behalf of Steve, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Kathleen R. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"K"
Ok
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 09/27/2017 01:22 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/27/2017

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's
Service Experience Survey!

We are most pleased with your "5" Star Rating and positive comments!  

On behalf of Steve, your Service Manager and all of us at
Simmons Rockwell, thank you again for your time and business!

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Gary D. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Constantly keeping me informed "
Very professional and friendly
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 09/27/2017 12:39 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/27/2017

Dear Hyundai Sonata Owner,

Thank you so very much for your time AND completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating and amazing compliments!!  :)

On behalf of Bill, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Deborah O. on 09/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The distance is a problem for me"
It would have been grea t if hornell brought the car In for me
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 09/27/2017 11:19 AM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/27/2017

Dear Hyundai Sonata Owner,

Thank you for your time and completing Hyundai's Service Experience Survey!

We thank you for your "4" Star Rating and positive responses.  

We understand that Hornell is a distance from Elmira but still
value and appreciate your business.  Unfortunately, we just dont have the man power to pick up and deliver customer vehicles.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager

607-796-5555x198
Debra R. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest "
The service mechanic had me come in to fix issues I didn’t even know about
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/26/2017 12:58 PM
Lisa L., Customer Enthusiastic Manager at Simmons Rockwell Hyundai responded on 09/26/2017

Dear Hyundai Veloster Owner,

Thank you so much for your time AND completing Hyundai's Service Experience Survey!

We are most pleased with your "5" Star Rating and positive responses!

On behalf of Steve, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and
business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198
Displaying Review 1 - 20 of 333 in total