Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

510 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


JR
June R.
Beacon, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
CUSTOMER SERVICE
The customer service is excellent. Desheray offered me a shuttle to the mall while I wait. I declined the shittle and chose to remeon in the waiting lounge. Throughout my wait she kept me updated on the status of the vehicle. I also received a followup call from her a few days later to ensure that everything was working ok.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/23/2018

Dear Hyundai Elantra Owner,

Thank you so very much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "5" Star Rating from your visit. 

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

KP
Karen P.
Pine City, NY
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2018 Category: Service
Service department
Service department needs to be properly trained on how to order replacement parts so that they are ready for installation at the scheduled service appointment.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/23/2018

Dear Hyundai Elantra Owner,

First, thank you for your time and completing Hyundai's Service Experience Survey.

On behalf of our Parts and Service Staff, we apologize for your service experience.  Your complaint is not customary for our Service Department, however mistakes are made.

Your survey will be shared internally so we continue to improve.

Thank you again for your time and patience.  

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

JB
Joel B.
Elmira, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Honest and professional!
You guys always go above and beyond to take care of me! Thank you!
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/17/2018

Dear Hyundai Sonata Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey!

We and Hyundai are most pleased with your comments and "5" Star Rating.

On behalf of Ryan, your Service Manager and all of us, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

GB
George B.
Corning, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Oil change Service
Very friendly and service is always done in a timely manner.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/12/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We and Hyundai are most pleased with your comments and "5" Star Rating from your service experience.

On behalf of Desheray, your Service Advisor and all of us here, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

MS
Matthew S.
Elmira Heights, NY
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Good service
Good service center thank you
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/11/2018

Dear Hyundai Elantra Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "5" Star Rating from your service experience.

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

Verified Customer
Knoxville, PA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
One stop shop
It is always good to know all your servicing needs will be met in one visit. A prompt and courteous staff is always there to greet you.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/09/2018

Dear Hyundai Tucson Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We and Hyundai are most pleased with your comments and "5" Star Rating from your service experience.

On behalf of Desheray, your Service Advisor and all of us, thank you again for your time and service business.

Sincerely,



Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

Verified Customer
Pine City, NY
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Boo
Boo
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/02/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We and Hyundai were most pleased with your comments and "5" Star Rating from your service visit.

On behalf of LJ, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

LG
Linda G.
Beaver Dams, NY
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great service
Everyone makes you feel welcomed. Great service and friendly staff. Thank you.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 10/01/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We and Hyundai are most pleased with your comments and "5" Star Rating from your service visit.

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

KQ
Karen Q.
Elmira, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Pleasure to deal with.
Service is a pleasure to deal with, clean area with coffee and tv and wifi in waiting area. Just very good service.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/29/2018

Dear Hyundai Santa Fe Owner:

Thank you so much for your time and completing Hyundai's Service Experience Survey!

We and Hyundai are most pleased with your comments and "5" Star Rating from your service visit.

On behalf of LJ, your Service Manager and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

JF
Jerry F.
Elmira Heights, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
employees who make you feel that they truly want to assist you
all employees I have dealt with from Simmons Rockwell have always made me feel they enjoy their jobs, and make you feel they want to help you all they can.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/28/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey!

We and Hyundai are most pleased with your comments and "5" Star Rating from your service experience.

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

SH
Sharyl H.
Horseheads, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Mrs
I’m always satisfied
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/28/2018

Dear Hyundai Santa Fe Owner,

Thank you so very much for your time and completing Hyundai's Service Experience Survey!

We and Hyundai are pleased with your comments and "5" Star Rating from your service experience.

On behalf of LJ, your Service Manager and all of us here at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

JH
Judith H.
Elmira, NY
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Hyundai Service
I have gone here for years and always been happy. Very good service and stress free as I never have to worry that they will do more then is required.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/28/2018

Dear Hyundai Accent Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We and Hyundai are most pleased with your comments and "5" Star Rating from your service experience.

On behalf of LJ, your Service Manager and all of us here at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

MB
Margaret B.
Elmira, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Quick oil change
Oil change, tire rotation and one "re-call" all done in less than an hour.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/24/2018

Dear Hyundai Sonata Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments, answer's and "5" Star Rating from you service
visit.

On behalf of Desheray, your Service Advisor and
all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

JW
Jeffrey W.
Ithaca, NY
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Very well treated.
Very well treated.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/19/2018

Dear Hyundai Elantra Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "4" Star Rating.  

On behalf of Desheray, your Service Advisor and all of us, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

TH
Thomas H.
Elmira Heights, NY
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great customer service
Great service but Hyundai vehicles, very noisy engine, and hesitation when acceleration. Told normal.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/18/2018

Dear Hyundai Accent Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your "5" Star Rating and answers.

In regard to your comment of noisey engine and hesitation on acceleration, please contact me and I will research your repair order.

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

DA
Douglas A.
Corning, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
great service
thanks for a job well done
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/14/2018

Dear Hyundai Tucson Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "5" Star Rating from your visit.

On behalf of LJ, your Service Manager and all of us,
thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

Verified Customer
Elmira, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Oil Change/Headlight Replacement
The service department was able to schedule address my needs in a timely manner. It would be good if the appointment took less than two hours.
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/14/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with "5" Star Rating and comments, including your input of the time it took for repair and service.

Thank you for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

HK
Howard K.
Middlebury Center, PA
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great service
Simmons-Rockwell service dept.always does what they say, when they say they will. Friendly ,Courteous folks and all this atop of a car we love because it provides a comfortable, flawless ride. We will definitely look to Hyundai... IF... we ever decide to replace this Sante Fe.
Thanks for everything
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/04/2018

Dear Hyundai Santa Fe Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your grateful comments and "5" Star Rating from your visit.

On behalf of Desheray, your Service Advisor and all of us at Simmons Rockwell, thank you again for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

Verified Customer
Elmira, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Service work
Fantastic service and great people
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/04/2018

Dear Hyundai Sonata Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "5"
Star Rating from your visit.

On behalf of LJ, your Service Manager and all of us at Simmons Rockwell, thank you for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198

LC
Lawrence C.
Pine City, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Great service
Very good service and people
Lisa L., Customer Enthusiastic Manager from Simmons Rockwell Hyundai responded on 09/04/2018

Dear Hyundai Elantra Owner,

Thank you so much for your time and completing Hyundai's Service Experience Survey.

We are most pleased with your comments and "5" Star Rating from your service visit.

On behalf of LJ, your Service Manager and all of us at Simmons Rockwell, thank you agian for your time and service business.

Sincerely,

Lisa Limoge
Customer Enthusiastic Manager
607-796-5555x198