Reeve-Smith Auto Repair
Featured Business
4.3 miles away
09/01/2018 - "Great Service at Torque Automotive..."
"I found out about Torque Automotive in Raleigh via a Google search. Strong owner involvement, great..."
Reviews
MP
Mary Lou P.
Raleigh, NC
Ford Escape
Verified
They are friendly, organized and on time. They even gave me a ride home when I had my car serviced.
I feel confident that they are honest and treat me with good service.
Recommended
EB
Edwin B.
Raleigh, NC
Jeep Grand Cherokee
Verified
Another Great Service Visit
I took my vehicle in for an oil change and also to check an issue with windshield wipers. While unfortunately they could not fix the wiper issue they did offer a recommendation and to take it to the dealer. It was true service that they did not charge me for looking at the issue. Many other places would charge a diagnostic fee. Again, this place goes above and beyond in serving the customer. One very slight quibble: I had a 9:30am appointment and didn't see my car pulled into the garage until almost 10:30am. I understand there can be unforeseen delays with other vehicles, but it was a bit longer than I anticipated. Overall, another great service visit. Thanks!
Recommended
Tom S. from Six Forks Station Exxon responded on 05/22/2018
Thank you Mr. Edwin B., we really appreciate your businees, will try to get you out quicker next visit.
Tom SophieOwner
919-848-1550
DH
david h.
Raleigh, NC
2012 jeep grand cherokee
Tom Sofie,
I want you to disregard the review I just wrote about my experience there recently with my 2012 jeep...I have thought about some more and think I was a little harsh...people make mistakes...I think you are honest and trying to do a good job and I appreciateed the courtesy driving me home several times....look forward to continuing to work with you going forward...david hall
I want you to disregard the review I just wrote about my experience there recently with my 2012 jeep...I have thought about some more and think I was a little harsh...people make mistakes...I think you are honest and trying to do a good job and I appreciateed the courtesy driving me home several times....look forward to continuing to work with you going forward...david hall
Recommended
Tom S. from Six Forks Station Exxon responded on 05/16/2018
Hi David H., I found out later that your first quote was for 2 wheel drive Jeep for the oil pump replacement, when Tech inform service writer the Jeep is 4 wheel drive it changed the original quote. My service writers mistake was not informing you of price change, he knows now that he should have communicated the changes with you, no surprise. We appreciate your business and your comments to provide better service to our customers.
Thank you Mr. David H.
Owner
919-848-1550
DH
david h.
Raleigh, NC
check engine light trouble
On 4/19 I took my 2012 jeep in for a check engine light problem, they called and said they had fixed the check engine light but said I needed new plugs so I agreed, the bill was $1260. Two days later the light was back on ..took it back and they said it was the oil filter, replaced it for $26 and said it was ready...two days later the light is back on...3 days later they quote me $1100 for a new oil pump..when I pick up car they tell me they are going to discount my bill $300 because of my trouble(and their having so much trouble diagnosing problem and I was ok with that...then they gave me the bill which was still $1100 so I asked how it could still be $1100 and was told they forgot to tell me the original quote of $1100 was wrong and it was actually $1400 but forgot to call me back and advise me...bottomline I spent $2100 for a check engine light! I like these guys, I need these guys because of location but do not feel I was treated fairly in this instance!
CP
Chris P.
Raleigh, NC
Chevrolet Chevy Cargo Van
Verified
Summer travel van.
My thanks to Tom. As always, great and timely inspection and service. A great team of technicians.
Recommended
BF
Bernie F.
Raleigh, NC
Nissan Versa Note
Verified
QUICK PIT STOP
I always go here for a quick oil change that feels like a professional pit stop!
this time it wasn't as quick as usual but still not bad.
usually they get you in and out within 22 minutes for an oil change as long as you call ahead and make an appointment, I did have an appointment, but it took around 40 minutes, no big deal, i hope next time, it's back to the outstanding pit stop 22 minute oil chanfe
all in all they are still the best place around
this time it wasn't as quick as usual but still not bad.
usually they get you in and out within 22 minutes for an oil change as long as you call ahead and make an appointment, I did have an appointment, but it took around 40 minutes, no big deal, i hope next time, it's back to the outstanding pit stop 22 minute oil chanfe
all in all they are still the best place around
Recommended
AT
Alice T.
Raleigh, NC
Trustworthy
For over 20 years, Six Forks has been taking care of our various vehicles. Always efficient and most importantly, I trust them. Will continue to rely on them until I no longer have a car.
Recommended
Tom S. from Six Forks Station Exxon responded on 04/03/2018
Thank you Ms. Alice T., we appreciate your trust and business.
Tom SophieOwner
919-848-1550
JC
Judith C.
Raleigh, NC
Chrysler
Verified
Good, fast service
This station has been servicing my cars since the 90’s. They always do a fast, clean job and I feel as though I can trust them to tell the truth.
Recommended
Tom S. from Six Forks Station Exxon responded on 03/29/2018
Thank you Ms. Judith C.
Tom SophieOwner
919-848-1550
BB
Brooke B.
Raleigh, NC
Volvo XC90
Verified
A great place to have your car fixed
From making an appointment on line, to picking up your car, this exxon station is a pleasure to work with. No one likes getting their car fixed, but what makes this place great are the people and the fact that there aren't any surprises. They tell you the problem, when they'll get the part in, and when it'll be fixed. They also provide alternative solutions if available. They are pretty busy and it is easy to see why. I've gone to dealerships and would never go back. They service all makes of cars and always do a great job. Highly recommend for hassle free repairs.
Recommended
Tom S. from Six Forks Station Exxon responded on 03/29/2018
Thank you Ms. Brooke B., that was a very nice review, we appreciate you kind words and business.
Tom SophieOwner
919-848-1550
CW
Catherine W.
Raleigh, NC
Jeep Grand Cherokee
Verified
Fantastic Customer Service
My husbands old Jeep Grand Cherokee had a problem and Tom and his crew fixed it in a timely manner. Thank goodness. Always happy with them.. Catherine Wartman
Recommended
AJ
Anthony J.
Rolesville, NC
Dodge Grand Caravan
Verified
Great service!
Always great service!
Recommended
Tom S. from Six Forks Station Exxon responded on 03/13/2018
Thank you Mr. Anthony J. we appreciate the kind review.
Tom SophieOwner
919-848-1550
LH
Lawrence H.
Raleigh, NC
Ford Escape
Verified
Nice people
You care
Recommended
Tom S. from Six Forks Station Exxon responded on 03/08/2018
Thank you Mr. Lawrence H.
Tom SophieOwner
919-848-1550
LG
Lee G.
Raleigh, NC
Chevrolet Corvette
Verified
The folks are great
I think the service is great and easy too get in for a appointment
Recommended
Tom S. from Six Forks Station Exxon responded on 03/06/2018
Thank you Mr. Lee G, we appreciate your business.
Tom SophieOwner
919-848-1550
JB
Joe B.
Raleigh, NC
Jeep Grand Cherokee
Verified
Always GREAT Service
As always, we get excellent service from Tom Sophie and his staff at Six Forks Exxon Station. Both of our vehicles were inspected this past week and one of them received an oil change. When we leave this service station, we are confident that our vehicles are well taken care of.
Recommended
Tom S. from Six Forks Station Exxon responded on 02/13/2018
Thank you both Joe & Patsy B. we appreciate your business.
Tom SophieOwner
919-848-1550
WH
Walt H.
Raleigh, NC
Honda Pilot
Verified
Everyone seems to know what they are doing.
We have been customers at Six Forks Exxon for many years. Our experience has always been good.
Recommended
Tom S. from Six Forks Station Exxon responded on 02/13/2018
Thank you Walt H., we appreciate your review & business.
Tom SophieOwner
919-848-1550
KF
Kurt F.
Raleigh, NC
Chevrolet Corvette Stingray
Verified
Excellent service
Six Forks Exxon did it's usual excellent job on my Corvette
Recommended
BF
Bernie F.
Raleigh, NC
Nissan Versa Note
Verified
THE BEST IS STILL THE BEST
It's always the same, like a beautiful broken record, you make your appointment come in and they take you right away do the best job ever and your out before you can blink!
honest fast and great!
honest fast and great!
Recommended
Tom S. from Six Forks Station Exxon responded on 01/30/2018
Thank you Mr. Bernie F. for your kind review.
Tom SophieOwner
919-848-1550
EB
Edwin B.
Raleigh, NC
Jeep Grand Cherokee
Verified
Excellent service all around!
Another great visit. Got an oil change, state inspection, and battery check.
They were friendly, courteous, and on-time.
Thanks for all you do!
They were friendly, courteous, and on-time.
Thanks for all you do!
Recommended
Tom S. from Six Forks Station Exxon responded on 01/30/2018
Thank you Mr. Edwin B. we appreciate your business.
Tom SophieOwner
919-848-1550
CP
Chris P.
Raleigh, NC
Lincoln Continental
Verified
Back on the road
Tom and his crew took care of the back to back repair needs on our older vehicle and saved us some labor charge for the second necessary repair. Always a good experience. Thanks.
Recommended
Tom S. from Six Forks Station Exxon responded on 01/23/2018
Thank you Mr. Chris P., for kind review.
Tom SophieOwner
919-848-1550
TA
Tracey A.
Raleigh, NC
Hyundai Santa Fe
Verified
Always great service!
Our family has gone to Six Forks Exxon for years-we always have a great experience!
Recommended
Tom S. from Six Forks Station Exxon responded on 01/23/2018
Thank you Ms. Tracey A. for your review, we appreciate your trust in our business.
Tom SophieOwner
919-848-1550