Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

325 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
White Hall, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Trustworthy
I can trust that the service provided my vehicle will be top-notched.
Marsha K P. from Smart Hyundai responded on 09/12/2019

Marsha from Smart Hyundai responded on 09/12/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


WW
Wanda W.
Pine Bluff, AR
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Excellent service department
I have been using Smart for over 6 years. The service department has always done a great job. The manager kept me updated with what was being done and estimated time of completion
Marsha K P. from Smart Hyundai responded on 09/09/2019

Marsha from Smart Hyundai responded on 09/09/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


RM
Rodney M.
Pine Bluff, AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
My day at Smart
They could have a little more sales
Staff on the floor to try and boost up the sales.
Marsha K P. from Smart Hyundai responded on 09/06/2019

Marsha from Smart Hyundai responded on 09/06/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a great experience. I will mention to the Sales Manager about keeping more Sales Staff available. Thanks again.


MT
Mary T.
Sheridan, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Always good service.
They have always kept their word. Their service and staff are excellent . I could not be happier.
Marsha K P. from Smart Hyundai responded on 09/03/2019

Marsha from Smart Hyundai responded on 09/03/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


JM
Jackie M.
Pine Bluff, AR
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Blank
Yes it can be blank
Marsha K P. from Smart Hyundai responded on 08/28/2019

Marsha from Smart Hyundai responded on 08/28/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


AK
Andrea K.
White Hall, AR
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Smart Hyundia
Great customer service and friendly employees!
Marsha K P. from Smart Hyundai responded on 08/21/2019

Marsha from Smart Hyundai responded on 08/21/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


ZT
Zachary T.
Pine Bluff, AR
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Hyundai excellence
Friendly service and amazing customer care.
Marsha K P. from Smart Hyundai responded on 08/21/2019

Marsha from Smart Hyundai responded on 08/21/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


SR
Suzanne R.
Little Rock, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
CJ in the service department.
He makes us feel like VIPs
Marsha K P. from Smart Hyundai responded on 08/16/2019

Marsha from Smart Hyundai responded on 08/16/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
Grady, AR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
coustomer service
lack of commumications
Marsha K P. from Smart Hyundai responded on 08/19/2019

Thank you for your review. I am truely sorry for the problems that occured. I have spoken with management about your concerns and will speak to the owner of the company that refinished the upper part of the front bumper. I have also spoken to the Service Advisor that waited on you about not staying in contact with you on your car. We will work to improve service and communication. Thank you.


BP
Brian P.
Redfield, AR
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent service
Everything was done to my satisfaction, will definitely use them whenever something goes wrong
Marsha K P. from Smart Hyundai responded on 08/13/2019

Marsha from Smart Hyundai responded on 08/13/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


CP
Charles P.
Monticello, AR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
only one problem was encountered
The only problem was that the date we chose for our payment to be due was not honored. Everything else was great.
Marsha K P. from Smart Hyundai responded on 08/12/2019

Marsha from Smart Hyundai responded on 08/12/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


SR
Suzanne R.
Little Rock, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
The wonderful personel
Outstanding every time.
Marsha K P. from Smart Hyundai responded on 08/09/2019

Marsha from Smart Hyundai responded on 08/09/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


JF
Jerry F.
Hermitage, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Quick Service.
This service center is very fast and professional.
Marsha K P. from Smart Hyundai responded on 07/25/2019

Marsha from Smart Hyundai responded on 07/25/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
White Hall, AR
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great service.
Fast service.
Marsha K P. from Smart Hyundai responded on 07/23/2019

Marsha from Smart Hyundai responded on 07/23/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
Pine Bluff, AR
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Oil change
Parts for additional services outside of standard oil is extremely too high. The next time I will just get the standard oil change and go somewhere else for additional services or parts.
Marsha K P. from Smart Hyundai responded on 07/22/2019

Marsha from Smart Hyundai responded on 07/22/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
White Hall, AR
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2019 Category: Service
Ok
Not good, not terrible. Had routine oil change and recalls fixed.
CALVIN L. from Smart Hyundai responded on 07/22/2019

Thank you for your feedback. We will take this to our service team to help improve our service.


BS
Brandon S.
Pine Bluff, AR
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Good place for your car
I enjoyed my experience at Smart Hyundai in White Hall, AR. They were professional and attentive to what I needed. They even gave me updates for car as my car was being serviced.
Marsha K P. from Smart Hyundai responded on 07/18/2019

Marsha from Smart Hyundai responded on 07/18/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


KW
Katherine W.
White Hall, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service
I always receive good service. And friendly people.
Marsha K P. from Smart Hyundai responded on 07/17/2019

Marsha from Smart Hyundai responded on 07/17/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
White Hall, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Excellence
I know that they will provide me with excellent service all the time.
Marsha K P. from Smart Hyundai responded on 07/08/2019

Marsha from Smart Hyundai responded on07/08/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


Verified Customer
Pine Bluff, AR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
The person who waited on me was very helpful and explained the situation well.
The service manager was very helpful and I felt that he was concerned about my vehicle running well.
Marsha K P. from Smart Hyundai responded on 06/04/2019

Marsha from Smart Hyundai responded on 06/04/2019
Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store you always have a 5 star experience.


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