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Smart Hyundai of Davenport

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(887 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
90
Total ReScores
4.7
ReScore Average
66
Net Promoter Score ®

Business Details

About

The service department at Smart Hyundai is ready and able to serve you and service your vehicle. Let our team prove to you our ability to get the job done in both a timely and efficient manner. Whether your vehicle needs basic maintenance or an entire inspection, schedule your appointment today. The service department at Smart Hyundai is ready and able to serve you and service your vehicle. Let our team prove to you our ability to get the job done in both a timely and efficient manner. Whether your vehicle needs basic maintenance or an entire inspection, schedule your appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(563) 445-4861

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Central Time (US & Canada)
101 W 37th st Davenport, IA 52806
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(887 Reviews)

SW
gravatar
Suzy W.
Le Claire, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2022
0
Category: Service
Service issues
After receiving a text verifying my appointment for an oil change, I called to add an additional service to my visit. They couldn’t find my appointment when I called, locating it eventually under the Kia scheduling. I received a new text notifying me of the updates. When I arrived at my scheduled time, the dealership was unable to find my appointment and the parts I requested hasn’t been ordered. As I was Becoming increasingly frustrated, the dealership offered to at least get my oil changed. That was fine, however they then proceeded to claim the issue was due to a call center. By that time I really didn’t care where the problem was, I just wanted it fixed. This is the third issue I’ve had with this dealership since The Smart ownership, the first being that they didn’t put oil in my engine and blew the motor up. ( Which they did replace,) There are many places to spend my money—I have been coming here for over 10 years…horrible customer service and I won’t be back.
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