I won't be back for another vehicle. I feel like there were scare tactics used in order to push me to buy another vehicle, telling me the engine was going in the car yet now it being on the lot for $12888. I feel taken advantage of, with the special protective treatment supposedly being applied but obviously not, and the financial were not what they appeared to be.

MATTHEW J T. from Somersworth Hyundai responded on 02/07/2022 08:32 AM

HI Kathy,

I just left you a voicemail in regards to this survey. I first want to sincelry apologize for the experince that you had at my dealership. I did review all the documents and would like for you to call me back at 603-692-5220.

Thank you,

Matt Tessier
General Manager
Somersworth Hyundai
603-692-5220

MATTHEW J T. from Somersworth Hyundai responded on 02/07/2022 09:32 AM

HI Kathy,

I wanted to let you know as well that your vehicle does need a engine. It is parked out back still not for sale becuase we are waiting on the engine to arrive. As far has the paint protection cost it looks like you paid $919 for it not 1200.
As far as the fiance portion we got you a great rate though hyundai and we had to go though them beacuse of the 500 rebate that you got. We did send it over to service credit union like you asked us to i can show you that if you would like. This negtaive score greatly effects our sales person and the dealership. I am all about transparency. I would like to have we score the survey i can send that to you. But i would like to discuss more when yoiu have a moment your concers either in person or with a quick phone call. I look forward in hearing from you.

Thanks,

Matt Tessier
General Manager
Somersworth Hyundai
603-692-5220

Christopher C., Service Director from Somersworth Hyundai responded on 02/07/2022 12:47 PM

Good afternoon Kathryn,

My name is Chris Custodio I am the Service Director for Somersworth Hyundai. I wanted to touch base with you regarding your concerns with your trade-in. Currently, your vehicle is awaiting an engine replacement through Hyundai due to internal failure. Here is a clipping from our correspondence with Hyundai and their approval to replace the engine. Feel free to email me directly if you would like to actual document for the engine replacement. Ccustodio@somersworthhyundai.com

Hyundai:
PA #101196
KM8JUCAGXEU923829
01/28/2022
PA APPROVED FOR ENGINE REPLACEMENT UNDER TXXI [1] FOLLOW REPAIR INSTRUCTIONS OUTLINED IN THE LATEST T3G TSB AND RELATED TSB FOR OP CODE AND PART NUMBER REFERENCE [2] FOLLOW TSB 17-EM-001 GUIDELINES FOR REPLACEMENT OF CONTAMINATED COMPONENTS [3] BENCH TEST THE STARTER BEFORE REINSTALLING [4] IN ACCORDANCE WITH ENGINE WARRANTY POLICY, VEHICLES UNDER 5 YEARS OR 60K MILES MUST USE NEW ENGINE, BEYOND 5/60 MUST USE REMAN WHEN AVAILABLE [5]. THANK YOU.

MATTHEW J T. from Somersworth Hyundai responded on 02/07/2022 02:11 PM

Hi Kathy,

I have tried a few times to get a hold of you today to no avail. I am leaving the office for the evening. I am off tomooorw but feel free to email me. I have approved a full detail with our paint protection being applied. It will take a little while so i would be able to offer you a car to drive while it was being done. I just want to make everything right here on our behalf. I look forwad in hearing from you.

Thanks,

Matt Tessier
General Manager
Somersworth Hyundai
603-692-5220

MATTHEW J T. from Somersworth Hyundai responded on 02/09/2022 07:15 AM

HI Kathy,

I have not heard from you still in regards to your issues.

Please call me at 603-692-5220

Thanks,

Matt Tessier
General Manager
Somersworth Hyundai
603-692-5220

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