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Sonju Two Harbors

Average Score
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(47 Reviews)
0
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Score Details

5 stars
63%
4 stars
8%
3 stars
<1%
2 stars
2%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

About

Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN

Categories
New Car Dealer
Contact
(877) 897-6658
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
893 Scenic Dr. Two Harbors, MN 55616
Get Directions

Score Details

5 stars
71%
4 stars
14%
3 stars
<1%
2 stars
<1%
1 star
14%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

About

Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN

Categories
New Car Dealer
Contact
(877) 897-6658
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
893 Scenic Dr. Two Harbors, MN 55616
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

About

Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN Award winning full service Ford and Chevrolet dealership. We serve Duluth and Two Harbors, MN

Categories
New Car Dealer
Contact
(877) 897-6658
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
893 Scenic Dr. Two Harbors, MN 55616
Get Directions
All Departments' Reviews
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(47 Reviews)
Write a Review
Recent Reviews
BS
gravatar
Barbara S.
Aurora, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2023
0
Category: Sales
Give all 10s on the Sonju Two Harbors survey or else......
We recently leased a new truck from Sonju Two Harbors. We were told by Justin and Adam while waiting to do the paperwork that we needed to give all 10s on the survey. My husband noticed that the truck had a Class 3 bumper hitch and we needed a Class 3 Reese although the truck had a towing package. Initially, when my husband called Sonju, a manager told him that they could take care of it and would let him know when. In the meantime, the survey was completed and although almost all questions were rated 10, then were a couple that were not. My husband called again to see when we could bring the truck back and Adam (the product specialist/salesman) was obviously angry and said something like "I heard you really sliced me," and then said, "You didn't give us all 10s so I don't know how much we can do for you." After he said, "It won't be me calling you back, it will be Justin." No one called back. My husband called and asked to speak to the manager. He never returned calls either. The dealership was correct in that the truck was equipped with the hitch that was stated. However, the customer service there went to ZERO once they got their survey back without all 10s. So, buyer beware! If you want good service at Sonju Two Harbors you need to give all 10s whether or not they deserve them!!!! Yesterday, they had the nerve to call us wanting to know if we had the title for our trade although we filled out the paperwork for a duplicate title. My husband told them that yes we do but we aren't mailing it to them and they could have the manager call if he wants to know why. Again, no response.....We have at least five unreturned calls to Sonju. Management has not called back despite knowing there is a dissatisfied customer.. Next time we will be taking our purchase to a dealer who doesn't have employees who can't handle a survey which is intended to improve the customer's experience, not cause them to treat them poorly...
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