Reviews
Verified Customer
Thank you very much for your feedback. Please accept my sincerest apology for my staff not providing a 5 Star experience. It is disappointing that my advisor was not on point during interactions with you. I appreciate all your observations and I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward. I am confident my team will provide a 5 STAR service experience on your next visit.
I have documented our discussion in your history file notes.
Thank you for speaking with this morning.
Gerald Watson
Fixed Operations Director
Thank you very much for taking time to respond to our survey.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey. I apologize for the amount of time to complete the service on this visit. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
First time I brought it in, I had an appointment time. They didn't look at it the car until the next day. They didn't have the necessary parts, it didn't ship out when they said it would, they had to fix a bunch of stuff. Overall, they kept the car for 4 days.
I get it back on a Friday, noticed the alignment was off. Made an appointment to bring it back in, told them I will not leave the car overnight. They didn't honor my appointment. After I checked in, waited 2 hours, they then tell me it was just assigned to a technician. In the end, it wasn't the alignment, it was the physical tires themselves causing the pulling off to one side. The solution they told me: take it back to where I got the tires, or buy new tires.
Thank you very much for your feedback. Please accept my sincerest apology for my staff not providing a 5 Star experience. I have reviewed your survey with your advisor. All surveys are their personal grade card and a low performance rating is reviewed to help us improve our level of service. I appreciate all your observations and I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward. I am confident my team will provide a 5 STAR service experience on your next visit.
I would like to offer a reinspection of your Genesis with my Shop Foreman to investigate the wear on the tires. Tire wear patterns can most certainly cause a pulling to one side or the other. I would like to see if a rotation would minimize the condition provided that there is ample tread remaining on the tires. If replacement of tires is ultimately what is needed, I am happy to sell tires at our cost and install them with no labor charges. I will also provide complimentary alternate transportation for you and will valet a loaner to you and pick up your Genesis.
Please contact me at your convenience and I will make the necessary arrangements.
Thank you again for your feedback.
Gerald Watson
Fixed Operations Director
(512) 326-2244 x233
Verified Customer
Thank you very much for taking time to respond to our survey. I have reviewed your survey with your advisor. All surveys are their personal grade card and a low performance rating is reviewed to help us improve our level of service. Our loaners are frequently all loaned out and we rely on fleet vehicles to be return in a timely manner once customers repairs have been completed. Unfortunately, that does not always happen, this created the shortage at time of your arrival. We make every effort to honor loaner commitments and to be respectful of our customers time. I apologize again for inconvenience resulting from not have a loaner available for you. I am happy to refund to you your Uber expense of $50 as gesture of Goodwill and to demonstrate our commitment to providing a 5 Star service experience to you as our valued customer.
I understand that two of your concerns could not be addressed as the conditions are intermittent and did not occur while in our possession. As I am sure you understand, intermittent conditions make it very difficult to know what component the cause of the problem is. I am happy to make arrangements with you to reinvestigate any concerns as they become more frequent or if there is any additional information that you have noticed when these issues occur that would be beneficial to help duplicate them.
Thank you again for your feedback. I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Please contact me at your convenience so I can verify your mailing address and process the Uber refund.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
(512) 326-2244 x233
Verified Customer
Make an appt and wait 30+ min
Leave multiple voicemails inquiring about vehicle status, no calls returned
No one can explain vehicle status
Issue not fixed
TERRIBLE experience for first time Hyundai owner
Thank you very much for your feedback. Please accept my apology for my staff not providing a 5 Star experience and I sincerely apologize that I did not contact you after we initially spoke. I was in close contact with my Shop Foreman and Gilbert and understood that you were being kept updated. I am disappointed with the low frequency of updates and poor response to your numerous messages. I appreciate all your observations and I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Additional staff are being added to bring us back to our Pre-Covid staff level and new management is in place to have immediate positive impact on the level of service that we will provide going forward. I am confident my team will provide a 5 STAR service experience on your next visit.
Since repairs have not addressed the wind noise completely, I have reached out to my Hyundai Motors America factory representative and requested that a Technical Specialist be scheduled to inspect your Palisade as soon as possible. At this time HMA is in a travel lock down for all field personnel and I am hoping that restriction will be relaxed soon. Once I have a scheduled date, I will reach out to you to make arrangements to valet alternate transportation to you and work with our Technical Specialist on a final solution.
If you have any questions or if I can assist you in any way, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank God theirs another dealership in the area.
Rose B
Thank you very much for your feedback. Please accept my sincerest apology for my staff not providing a 5 Star experience. I appreciate all your observations and I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward. I am confident my team will provide a 5 STAR service experience on your next visit.
Thank you again for taking time out of your day to speak with.
I look forward to meeting on your next visit.
Gerald Watson
Fixed Operations Director
Thank you for taking time to visit with me yesterday during my followup.
Have a great rest of your day.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for your taking time to respond to our survey. I am very disappointed that my staff were not attentive and more respectful of your time while you waited for your vehicle to be serviced. I sincerely apologize for what occurred. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward. I am confident my team will provide 5 STAR service on your next visit. If I can be of any assistance or you have any questions, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Good afternoon, I have reviewed your experience with my new Service Manager and we would like to provide you with alternate transportation during your next service visit. With changes being implemented we want to show you we can and will do better for you in the future.
Thank you for your business.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey. I will share your kind words with my staff.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director
Verified Customer
Which sucks because i really want to give them a 1 star.
The employees are over worked and not appreciated at all, talked down on by management.
Thank you for taking time to respond to the survey.
Verified Customer
Thank you very much for your feedback. I apologize for me technician not having properly filled the washer fluid. I will use this information constructively as we move forward with making the necessary adjustments to ensure these concerns are addressed. Drop by at your convenience and ask for me and I will have all fluids rechecked and filled as needed.
Gerald Watson
Fixed Operations Director
Verified Customer
Thank you very much for taking time to respond to our survey. Additional staff are being added and new management is in place to have immediate positive impact on the level of service that we will provide going forward.
If there is anything I can do to assist you in the future, please do not hesitate to contact me.
Gerald Watson
Fixed Operations Director