Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

3777 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.2962967/5Overall Rating 4.2962967/5Overall Rating 4.2962967/5Overall Rating 4.2962967/5rating 4.2962967
Original
Overall Rating 1.7777756/5rating 1.7777756rating 1.7777756rating 1.7777756rating 1.7777756
91% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


BB
Bethany B.
Austin, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Fast, friendly and efficient
I always have the best experience at this dealership, the staff is very friendly and always offer assistance and snacks while you wait
Mark M. from South Point Hyundai responded on 06/21/2018

Dear Ms. B, 
Thank you for your review.  I am so glad that you feel that way.  We will keep it going.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Anonymous avatar
Verified Customer
New Braunfels, TX
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Gilbert Cisneros the service advisor.
The service advisor Gilbert Cisneros is a true professional and South Point Hyundai of Austin is lucky to have him. Mr. Cisneros is the only reason I return to South Point.
Mark M. from South Point Hyundai responded on 06/21/2018

Dear Anonymous, 
Thank you for your review.  Gilbert is a GREAT part of the team.  You are right...I AM lucky to have him.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Anonymous avatar
Verified Customer
Austin, TX
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service staff
Gilbert Cisneros is knowledgeable, friendly and kind. He makes the routine service appointment on my Sonata painless.
Mark M. from South Point Hyundai responded on 06/20/2018

Dear Anonymous, 
Thank you for your review.  Gilbert is a great teammate.  Come back and see him soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MB
Matthew B.
Austin, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service members
My wife took the car in for a new battery and oil change. The gentleman who helped her couldn’t have been better. She felt very confident that the issues were going to be taken care of with no “surprises”. She was very happy with the was she was treated and the service was done in a timely manner.
Mark M. from South Point Hyundai responded on 06/20/2018

Dear Mr. B, 
Thank you for your review.  I am glad that every thing went well with your wife's Service visit.  I hope you will both come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

EE
Eduardo E.
Del Valle, TX
2013 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2018 Category: Service
slightly disappointed
dont rush it to much..
Mark M. from South Point Hyundai responded on 06/20/2018

Dear Mr. E, 
Thank you for your review.  Your point is well taken.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MK
Miranda K.
Kyle, TX
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Excellent Service accommodations, worth the wait
My sales guy covered my first oil change and made me feel like a millionaire! We ordered takeout and chatted while my car was serviced. I expected to hang out a while as it was ladies night where service is discounted. I believe the place is generally busy with its amenable location. I enjoyed myself and loved that my car was vacuumed, and the windows were washed all complimentary; a service receipt was also emailed to me. ASK FOR JAY!! He made it happen for me!
Mark M. from South Point Hyundai responded on 06/20/2018

Dear Ms. K, 
Thank you for your review.  It is our pleasure to serve you.  Let us know what we can improve on to earn a 5 star rating.  Thanks again!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

RH
Rudy H.
Austin, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Good customer service
Excellent job
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Mr. H, 
Thank you for your review.  I am glad you were taken care of.  Patricia is a great teammate.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Anonymous avatar
Verified Customer
New Braunfels, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Service
South Point Hyundai provided amazing service with my tire replacement.
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Anonymous, 
Thank you for your review.  We love helping our customers get the maintenance and repairs that they need.  I am glad that YOUR visit went well!  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

LT
Lola T.
Austin, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
L Thomas
The service is excellent.
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Ms. T, 
Thank you for your review.  I trust that your Service Advisor, Mari, took good care of you.  I am lucky to work with people who care about what they do.  I hope you will come back soon to see us!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

SS
Starr S.
Pflugerville, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Wonderful
I love coming there for GREAT service. Thank u.
Mark M. from South Point Hyundai responded on 06/19/2018

Dear SS, 
Thank you for your review.  I am so happy that you are pleased with the Service that the team provides.  I hope you will come back again and again.

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

LM
Laura M.
Austin, TX
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Oil Change
No complaints.
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Ms. M, 
Thank you for your review.  I am glad that you were pleased! Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

TG
Tineka G.
Austin, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excellent customer service
I love going to South Pointas opposed to any other Hyundai dealership. Everyone is always friendly and the service is fast!
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Ms. G, 
Thank you for your review.  We actually wish we could spend more time with you.  We enjoy serving you.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CL
Cynthia L.
Austin, TX
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Ladies day
Love ladies day!! It helps when I dont have so much money
Mark M. from South Point Hyundai responded on 06/19/2018

Dear Ms. L, 
Thank you for your review.  I am happy that you are happy!.  We
love treating our Ladies like the royalty that they are.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
San Clemente, CA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
The service team was very responsive
The service team was very responsive. I chose to wait for this minor service and the lounge was comfortable.
Mark M. from South Point Hyundai responded on 06/18/2018

Dear Anonymous, 
Thank you for your review.  I am glad you were pleased.  You came a long way to see us!  Come back again soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

KT
Karyne T.
Round Rock, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
No wait
I didn’t have to wait in line and the representative explain to me what needed to be done and the wait time was ok.
Mark M. from South Point Hyundai responded on 06/18/2018

Dear KT, 
Thank you for your review.  I am happy that you were pleased.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

GD
Gary D.
Austin, TX
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great staff
The staff was great. It was a BUSY day when I had my service scheduled. They kept me and every other guest there updated on the status of our cars. While I was waiting I even got the process started on my next lease.
Mark M. from South Point Hyundai responded on 06/18/2018

Dear Mr. D, 
Thank you for your review.  We are never too busy to help YOU!  We look forward to seeing you in your new vehicle!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

TS
Tena S.
Red Rock, TX
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Professionalism of the staff! They really care about their customers.
I always get excellent service! Gilbert is a great service advisor!
Mark M. from South Point Hyundai responded on 06/18/2018

Dear Ms. S, 
Thank you for your review.  Gilbert is a great teammate.  Come back and see him soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

NF
Nelda F.
Pflugerville, TX
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Customer service
Great people, great service....
Mark M. from South Point Hyundai responded on 06/18/2018

Dear Ms. F, 
Thank you for your review.  Great Customers!  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Anonymous avatar
Verified Customer
Austin, TX
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kind and informative
The staff was very kind, and they informed me of all necessary services before performing them. They also took the time to review the services provided before sending me on my way.
Mark M. from South Point Hyundai responded on 06/15/2018

Dear Anonymous, 
Thank you for your review.  I am glad that the teammates took good care of you.

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CB
Charles B.
Bastrop, TX
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
I always had great service there, great customers service.
Great customer service, they keep you informed step by step. You can't bet their service.
Mark M. from South Point Hyundai responded on 06/15/2018

Dear Mr. B, 
Thank you for your review.  I am happy that you were pleased.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com