Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

3947 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.366664/5Overall Rating 4.366664/5Overall Rating 4.366664/5Overall Rating 4.366664/5rating 4.366664
Original
Overall Rating 1.8333343/5rating 1.8333343rating 1.8333343rating 1.8333343rating 1.8333343
91% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


LJ
Lee J.
Austin, TX
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
My visit was satisfactory in every way.
I am very satisfied with the service and my experience with South Point Hyundai .

MG
Mary G.
Austin, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great
Great tune up visit. Fast and really liked Brodie. Knowledgable and mannerly.
Mark M. from South Point Hyundai responded on 08/16/2018

Dear Ms. G, 
Thank you for your review.  Brodye is a great teammate.  Come back and visit again soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Patricia is amazing!
I recently took in my 2012 Hyundai Sonata after my starter broke on a random weekday night. I was super upset (as we all would be) because I knew it would interfere with my work week. She was kind and sweet. She contacted my warranty and got everything taken care of in such a nice manner! The open line of communication was amazing! She is amazing! Thank you, Patricia!
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Anonymous, 
Thank you for your review.  Patricia is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Cedar Creek, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great service
I was pleasantly surprised by the time required for the service. The process was easy and the waiting room was comfortable.
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Anonymous, 
Thank you for your review.  We appreciate your business.  I am glad that you were pleased.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CS
Carlette S.
Austin, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Awesome Service Team!!!
The service team also takes good care of me when I go for service. Of course, I am one of those customers who are always in a rush and has somewhere else to be. They get my SUV in and out so I still can make it to my other obligations on time. Thank you for the excellent job well done.
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Ms. S, 
Thank you for your review.  I am so happy that you liked you Service visit.  Please come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MC
Marisol C.
Austin, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent customer service!
I was in and out of there in no time. Ricardo was very customer focused and ensured my car was taken care of. I love my Hyundai and the service I receive from the service department!
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Ms. C, 
Thank you for your review.  Ricardo is a great teammate.  I am happy he took good care of you.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CM
Charles M.
Austin, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Satisfaction Survey
Great people that have a great knowledge of my vehicle, Service advisors really care about the customer always willing to go that extra mile.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. M, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

ES
Eunjoung S.
Del Valle, TX
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Tire replacement
Everything was done nicely, there’s one mixed up about tire rotations.
In the end it made it right, so I’m happy about the visit.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Ms. S, 
Thank you for your review.  I am happy that everything went well.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

EC
Efrain C.
Cedar Creek, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Brylie
Brylie was awesome! Love when she takes care of me because she informs me about everything and I never have to worry about anything.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. H, 
Thank you for your review.  Brylie is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MG
Maricruz G.
Austin, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Amazing
Amazing
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Ms. G, 
Thank you for your review.  You got one of our best Service Advisors to work with you.  Mari is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

AS
Adam S.
Austin, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ricardo helped me with my service.
He called and gave updates. Always courteous.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. S, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great customer service
Thank you. Great teamwork by Ricardo (who checked me in), Ricky (shuttle driver) and Brodie (who called when my car was ready) .
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Anonymous, 
Thank you for your review.  We are lucky to have great teammates like Ricardo, Ricky, and Brodye.  Come back and visit them soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MG
Miguel G.
Austin, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
No comments by now, i need to see what i need to do about the service
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. S, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CZ
Christian Z.
Austin, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great Service
As mentioned before I always get my oil change here and I’ve never had an issue. Ricardo always keeps great communication with me and walks me through exactly what was done that my vehicle.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear CZ, 
Thank you for your review.  We appreciate you business!  Come back and see Ricardo soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

JC
Jaime C.
Austin, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great service
not pushy give information I don't even know to ask
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. C, 
Thank you for your review.  I am happy that you were pleased with your Service visit.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

JH
Jeremy H.
Pflugerville, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Car repairs
Patricia did a wonderful job of communicating with me. I was out of town. She left voicemails. She went above and beyond her job. Also her recommendations were spot on.
Mark M. from South Point Hyundai responded on 08/13/2018

Dear Mr. H, 
Thank you for your review.  Patricia is a great teammate.  I am glad that she took such good care of you.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

TH
Thomas H.
Austin, TX
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great Service
We took our Santa Fe in for the 60,000 mile service. Everything was completed and our car was ready the same day.

Great Service!
Mark M. from South Point Hyundai responded on 08/13/2018

Dear Mr. H, 
Thank you for your review.  I am glad that you were pleased with your Service visit.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

RW
Robert W.
Austin, TX
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Top Drawer
They do a thorough job that keeps my Azera running like new
Mark M. from South Point Hyundai responded on 08/13/2018

Dear Mr. W, 
Thank you for your review.  Also, thank you for your many years coming to see us.  We are very lucky to have you as a customer.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MH
Motunrayo H.
Austin, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great service
Polite people and awesome service
Mark M. from South Point Hyundai responded on 08/13/2018

Dear MH, 
Thank you for your review.  I am glad that we made a good impression.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Review
!!👍
Mark M. from South Point Hyundai responded on 08/13/2018

Dear Anonymous, 
Thank you for your review.  I am happy that you were pleased!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com