South Point Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2833 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0588259/5Overall Rating 4.0588259/5Overall Rating 4.0588259/5Overall Rating 4.0588259/5rating 4.0588259
Original
Overall Rating 1.5882353/5rating 1.5882353rating 1.5882353rating 1.5882353rating 1.5882353
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Virginia S. on 10/20/2017
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"Great service!"
A million thanks for a smooth service experience!
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:51 PM
Henry M. on 10/20/2017
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"Excelente "
We are really happy with the Hyundai dealer service. They actually pick my wife up when they are done with the service.
Awesome!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/20/2017 07:08 PM
Verified Customer on 10/20/2017
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"Awesome and professional"
Fixed my car quickly and efficiently. Thanks for getting me back on the road so quickly and keeping me from blowing up! Best dealership experience ever!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 05:58 PM
NANCY C. on 10/19/2017
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"Good service in good time"
I just love the special attention I get when I bring my car in and Gilbert is the best!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:35 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Coplin.

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Jennifer F. on 10/19/2017
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"JeniL"
Thank you for efficient and excellent service ..great team of people here..very impressed my vehicle is vacummed after service...snacks and water in lobby are appreciated
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 08:42 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Lamb

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great service!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:56 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Mr Perez

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

JULIA P. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I don’t know what you want."
I’’be already said all I want to say
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/19/2017 05:41 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Piper.

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Kathy N. on 10/19/2017
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"Gilbert is the best. He always takes the time to explain and to listen to the problem."
You are losing a star for no car wash. what happened? chipping away at why we go there? there are other hyandai dealers. just saying. and no bandannas,,,, but the car wash taken out of the equation will cost you
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:54 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Norman

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Irene O. on 10/19/2017
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"excellent service "
Well trained service department. From start to finish.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 01:53 PM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Ozuna

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Milton H. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service even when your really busy"
Good service even with out app
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 11:15 AM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review mr.Heintschel

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great staff, fair pricing. "
I really like South Point. I will like it better when it is West Point:)
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 11:02 AM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Mitchell

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"just hope the cashier have more small! they did set up my new phone number to the system,That"s why I had to call back after four hours."
Everything was good!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:01 AM
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Tommy G G., SERVICE DRIVE MANAGER at South Point Hyundai responded on 10/20/2017

Thank you for the great review Ms Wang.

You are greatly appreciated and I hope you have a great rest of the week.



 

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244

Susan A. on 10/18/2017
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"five star rating"
getting your car serviced is never a fun thing, but was fairly easy and painless. Thank you.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:37 PM
Megan C. at South Point Hyundai responded on 10/18/2017

Thank you for the wonderful review and comments Ms. A,

We really appreciate you and I hope you have an amazing week.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Raul R. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service rep was great"
Overall service was great, please continue to allow for vehicles to be cleaned after service at no charge!!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 12:35 PM
Megan C. at South Point Hyundai responded on 10/18/2017

Thank you for your feedback Mr. R.

We can still always wash your vehicle for you at no charge however we now offer three other options that you can take advantage of when wanted. The first would be a quick (free) vacuum, tire shine and outer windows. The second (also free if requested) is the same wash we have always done. Third we have a deluxe was where we do more then the original wash for $45.00. And lastly, we now offer a full detail for $125.00

I apologize that wasn't communicated properly and please feel free to come back to take advantage of the wash if you'd like. We appreciate you and I hope you have a great rest of the week.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Michelle R. on 10/18/2017
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"Review"
Service and customer service was great!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:15 PM
Megan C. at South Point Hyundai responded on 10/18/2017

Thank you for the great review Ms R.

You are greatly appreciated and I hope you have a great rest of the week.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Sharon N. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"All Staff at the dealership is always friendly and helpful."
Everything was good except the car wasn't washed and when we have had the car serviced in the past the car was always washed.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/18/2017 10:26 AM
Megan C. at South Point Hyundai responded on 10/18/2017

Thank you for your feedback Ms. N.

Yes, we have started a new process to better serve all of our guests. This week is the trial week so shortly we will have signs up. You may still get a car wash if asked, or if you're in a hurry, we have a new department that will vacuum, wipe outer windows and shine your tires.

Our main goal is to make all of our guests happy so if you would like something different, please always ask. We appreciate you. I hope you have a great rest of the week and thanks again for your review.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to book appointment for service"
Intake Technician was extremely courteous and professional.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:58 AM
Megan C. at South Point Hyundai responded on 10/18/2017

Thank you so much for the wonderful review and comments Ms. E.

We really appreciate you and I hope you have a great week. Thanks again.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Verified Customer on 10/17/2017
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"Quick, reliable and under budget"
The 30,000 maintenance was 4,000 miles overdue. I also needed a few other minor routine maintenance items taken care of. I also asked them to check everything because I’m going on a long driving trip soon. They did all this inside of three hours and for less than $100. Much better value and service than other places.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 08:02 PM
Megan C. at South Point Hyundai responded on 10/17/2017

Thank you for the wonderful feedback Ms. C and I am so happy to hear you were well taken care of. Your review truly means a lot to us and so does your patronage.

Have a great week and thanks again.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"4 Stars"
Great service and communication, it just took them forever to even get my car into the shop! I arrived early for my appointment and it took them an hour and 45 minutes to take my car back for an oil change.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:46 PM
Megan C. at South Point Hyundai responded on 10/17/2017

Thank you for the feedback Mr. D.

We take these reviews very seriously to see how we could make all of our guests' visit exceptional. We truly appreciate your feedback and I hope you have a great week.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Bill M. on 10/17/2017
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"Service writer Gilbert was great"
Service writer Gilbert was great
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:24 PM
Megan C. at South Point Hyundai responded on 10/17/2017

Thank you for the wonderful review and comments about Gilbert Mr. M.

You really mean a lot to all of us and I hope you have a great week.

Megan Christensen
Assistant Service Manager
South Point Hyundai
4610 IH35 South
Austin, TX  78745
512.326.2244
Displaying Review 1 - 20 of 2833 in total