Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

52 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


BS
BRANTLEY S.
Spicewood, TX
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
The kind of experience you should look for
Every one of the employees was professional and friendly, as well as knowledgeable. The owner is a nice guy who seemed genuinely concerned with all of his customers and accommodated in every way he could. This is the kind of service you're looking for.

MM
Michael M.
Austin, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Michael said they have good service.
This review was collected via phone interview by Customer Research Inc.

DB
Delvin B.
Austin, TX
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Delvin said that he took his vehicle in to have body and service work and when he picked up his vehicle the body work was incomplete.
This review was collected via phone interview by Customer Research Inc.
KEITH W., MANAGER from Austin Car Care responded on 07/30/2018

Mr. Delvin did not explain that his insurance company had taken the advantage of not paying him for the entire payment of his car then Mr Delvin did have money to pay to complete repairs to his car so he got the car back with a complete job Austin Car Care did everything possible to work it out with him he want Austin Car Care to eat the remaining 1100.00 dollars we could not do that hope he continues to be a customer 


RC
Richard C.
Austin, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Richard said the staff at this business did great and they gave him a great price.
This review was collected via phone interview by Customer Research Inc.

KS
Kendra S.
Texas
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Kendra said the staff member that attended her was honest, transparent and provided excellent customer service.
This review was collected via phone interview by Customer Research Inc.

EP
Ester P.
Austin, TX
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Ester said the staff were really professional and helpful. The work was good and he enjoyed the experience.
This review was collected via phone interview by Customer Research Inc.

BD
B J D.
Austin, TX
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
BJ said the staff met his expectations for the most part. They could have been better.
This review was collected via phone interview by Customer Research Inc.

GS
Garry S.
Austin, TX
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Garry said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DF
DANNY F.
Austin, TX
Mazda Mazda2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018
Mr. Washington is straight up honest man
All I can say is that with my recent experience with my son's Mazda 2 Sport, Mr. Washington and his business stands by their words and I will use him in the future if needed. Thank you Mr. Washington.

DM
Dennis M.
Austin, TX
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Dennis said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

MB
Mankey B.
Kyle, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Mankey said he's satisfied with the services provided.
This review was collected via phone interview by Customer Research Inc.

AM
A J M.
Austin, TX
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018
Top notch
Keith and crew are top notch and always take care of my truck. Great work and a great price.
KEITH W., MANAGER from Austin Car Care responded on 01/22/2018

THANK YOU FOR BEING A GREAT CUSTOMER WE LOOK FOWARD TO TAKING CARE OF YOUR VEHICLES

KEITH W., MANAGER from Austin Car Care responded on 01/22/2018


AE
Amy E.
Austin, TX
Mazda Mazda5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Amy said she received good service at a convenient location.
This review was collected via phone interview by Customer Research Inc.
KEITH W., MANAGER from Austin Car Care responded on 01/18/2018

THANK YOU AMY FOR BEING A LOYAL CUSTOMER FOR SEVERAL YEARS WE AT AUSTIN CAR CARE LOOK FOWARD TO SERVICING YOUR VEHICLE FOR MANY MORE YEARS

Keith Washington
Owner

ME
MARIANE E.
Austin, TX
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
Great Customer Service
This place is awesome and i will continue to take my car here. I will recommend them all of my friends.
KEITH W., MANAGER from Austin Car Care responded on 01/18/2018

WE AT AUSTIN CAR CARE THANK FOR YOUR VISTS WE LOOK FOWARD TO MANY MORE THANK YOU

Keith Washington
Owner

PM
Patricia M.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Honest Mechanics & Excellent Prices
I am so happy I was referred to Austin Car Care several years ago because Keith Washington and all the mechanics have been AMAZING! I finally found honest mechanics & they have been the lowest price on all my repairs that I researched pricing on! They are always so nice and go above & beyond in customer service every time! I feel so confidant in referring family & friends to them for quality repairs at truly honest prices! They have come to my rescue a number of times!
KEITH W., MANAGER from Austin Car Care responded on 01/18/2018

THANK YOU PATRICA FOR BEING A VOICE FOR AUSTIN CAR CARE WE WILL CONTINUE TO SERVICE YOUR VEHICLES FOR EVER THANK YOU

Keith Washington
Owner

EP
Ernest P.
Kyle, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Ernest said the business had his vehicle for almost a year and a half, and it took them that long to get his engine replaced. They ended up leaving a rag in the engine and he had to bring his vehicle back to have them correct it. He just got his vehicle back 2 days ago and his vehicle is still having a few problems.
This review was collected via phone interview by Customer Research Inc.

MR
MARJORIE R.
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017
Service was professional
I appreciate the on point diagnoses of what was wrong with my vehicle. The service was outstanding and I felt the genuine care and the peaceful atmosphere.
Maybe that is why they are called...
Austin Car Care!!!
Margie Russell
KEITH W., MANAGER from Austin Car Care responded on 12/07/2017

AUSTIN CAR CARE want to thank you for you loyalty

Keith Washington
Owner

MS
Mark S.
Austin, TX
Lincoln Navigator L
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Spoke with Katherine. She said the business does a great job.
This review was collected via phone interview by Customer Research Inc.
KEITH W., MANAGER from Austin Car Care responded on 11/29/2017

thank so much for the great review thank you for being great customer

Keith Washington
Owner

GG
Gary G.
Austin, TX
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Gary said he got good service.
This review was collected via phone interview by Customer Research Inc.
KEITH W., MANAGER from Austin Car Care responded on 12/01/2017

We would like to thank you as a customer and your loyalty to come to Austin car care we look forward to servicing you in the future thank you 

Keith Washington
Owner

AM
Adam M.
Austin, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
Keith & his crew know how to fix vehicles PERIOD!
5 stars not enough for this business, 10!
KEITH W., MANAGER from Austin Car Care responded on 11/26/2017

Thank you once again continuing to be an outstanding customer for Austin Car Care  we valve your every vist

Keith Washington
Owner

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