Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

63 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


MM
MARIN M.
Austin, TX
Toyota Corolla
Verified
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10/19/2018
A trusted mechanic is like a best friend
A best friend is hard to find but a trusted mechanic is even harder, in my opinion. I have known Keith for years and I can say without hestitation that he is the best mechanic I have found in all my dealings with car guys. I know when I take my car to Keith that I will be treated fairly and am in expert hands. Thank you Keith for all the years of amazing service to me and my vehicles!

AL
ALFORT L.
Austin, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great Customer Service Quality Work
Keith take pride in what he do. He provide great customer service n good work. He never over charge for the work he do. He lets you know what's wrong with your vehicle n the cost it would be before he works on your car. I was recommended to Keith by someone else n I been going there since than as well as sending other people there as well. Great Job đź‘Ť

EB
Earl B.
Texas
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Earl said he appreciates that he always receives excellent service and quality work.
This review was collected via phone interview by Customer Research Inc.

BS
Brenda S.
Austin, TX
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Brenda said the service was wonderful. The work was great. She was pleased with her service.
This review was collected via phone interview by Customer Research Inc.

TD
Tiffaney D.
Austin, TX
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Tiffaney said the business is the best she has ever used. The people, the service and the prices are great. She stated that the owner works with her and is considerate of her financial situation.
This review was collected via phone interview by Customer Research Inc.

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Laurie D.
Cedar Creek, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Laurie said the service was great. She trusted the service Keith provided.
This review was collected via phone interview by Customer Research Inc.

TB
TRACY B.
Austin, TX
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
This place is wonderful!
Honest, fair mechanics who work quickly and tell you exactly what they are doing. Having a good mechanic shop you can't trust, as well as count on to get work done promptly, is a gift. Check them out!

PJ
Patrick J.
Austin, TX
Cadillac Escalade ESV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Patrick said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Austin, TX
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Awesome service!!!
Would definitely recommend :)

AE
Amy E.
Austin, TX
Mazda Mazda5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Amy said the business does good work. They communicate with the customers about the work ahead of time.
This review was collected via phone interview by Customer Research Inc.

DS
Daruis S.
Austin, TX
Mercedes-Benz R350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Daruis said the business did great work and he was happy with everything.
This review was collected via phone interview by Customer Research Inc.

BS
BRANTLEY S.
Spicewood, TX
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
The kind of experience you should look for
Every one of the employees was professional and friendly, as well as knowledgeable. The owner is a nice guy who seemed genuinely concerned with all of his customers and accommodated in every way he could. This is the kind of service you're looking for.

MM
Michael M.
Austin, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Michael said they have good service.
This review was collected via phone interview by Customer Research Inc.

DB
Delvin B.
Austin, TX
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Delvin said that he took his vehicle in to have body and service work and when he picked up his vehicle the body work was incomplete.
This review was collected via phone interview by Customer Research Inc.
KEITH W., MANAGER from Austin Car Care responded on 07/30/2018

Mr. Delvin did not explain that his insurance company had taken the advantage of not paying him for the entire payment of his car then Mr Delvin did have money to pay to complete repairs to his car so he got the car back with a complete job Austin Car Care did everything possible to work it out with him he want Austin Car Care to eat the remaining 1100.00 dollars we could not do that hope he continues to be a customer 


RC
Richard C.
Austin, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Richard said the staff at this business did great and they gave him a great price.
This review was collected via phone interview by Customer Research Inc.

KS
Kendra S.
Texas
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Kendra said the staff member that attended her was honest, transparent and provided excellent customer service.
This review was collected via phone interview by Customer Research Inc.

EP
Ester P.
Austin, TX
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Ester said the staff were really professional and helpful. The work was good and he enjoyed the experience.
This review was collected via phone interview by Customer Research Inc.

BD
B J D.
Austin, TX
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
BJ said the staff met his expectations for the most part. They could have been better.
This review was collected via phone interview by Customer Research Inc.

GS
Garry S.
Austin, TX
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Garry said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DF
DANNY F.
Austin, TX
Mazda Mazda2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018
Mr. Washington is straight up honest man
All I can say is that with my recent experience with my son's Mazda 2 Sport, Mr. Washington and his business stands by their words and I will use him in the future if needed. Thank you Mr. Washington.

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