Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

3955 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.366664/5Overall Rating 4.366664/5Overall Rating 4.366664/5Overall Rating 4.366664/5rating 4.366664
Original
Overall Rating 1.8333343/5rating 1.8333343rating 1.8333343rating 1.8333343rating 1.8333343
91% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Austin, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great
Great service
Mark M. from South Point Hyundai responded on 08/20/2018

Dear Anonymous, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

NC
Nicole C.
Austin, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Timely and courteous service
South point took care of my service needs with style and grace. I was informed of all steps and provided clarity on shop language. Patricia Malmgren was a collaborative team player and returned my vehicle earlier than expected. She even followed up with a call the next day.
Mark M. from South Point Hyundai responded on 08/20/2018

Dear Ms. C, 
Thank you for your review.  Patricia is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Dale, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Car check up
good friendly service
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Anonymous, 
Thank you for your review.  I am glad that you were pleased!  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MC
Maria C.
Austin, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
My new Hyundai home in Austin!!
I moved to Austin a few months ago and was sad to leave my dealership in Houston, but the South Point location is great! Brylie was so helpful and was so easy to work with. I'm definitely happy to bring my car to South Point Hyundai.
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Ms. C, 
Thank you for your review.  I am glad that you have found a new Service home here at South Point Hyundai.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CC
Camila C.
Round Rock, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great Service
I have been coming to South Point Hyundai for the past 5 years, even though I now live in Round Rock. I go out of my way because they provide such incredible service.
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Ms. C, 
Thank you for your review.  Thanks for driving down from Round Rock to see us.  It means a lot.
Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MJ
Michael J.
Buda, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Service Vehicle due to recall
Excellent servicwe
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Mr. J, 
Thank you for your review.  I am glad that everything went well.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

KT
Karyne T.
Round Rock, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Every thing was done professionally
Services was quick and I was done in 50 mins.
Mark M. from South Point Hyundai responded on 08/18/2018

Dear KT, 
Thank you for your review.  We appreciate you coming down from Round Rock!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

AR
Aaronson R.
Austin, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Customer Service
Thanks again for another great service! Y'all revealed that I had nails in my tires and took care of them. I didn't even realized they were there. I'm glad that I don't have to worry about the becoming a real problem. I was also very pleased with the support and expertise of Ricardo. He provided insightful comments on what course of action I should take and what to expect at my next appointment.

I'll be back!
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Mr. R, 
Thank you for your review.  Ricardo is a great teammate.  Come back and see us soon!


Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

LJ
Lee J.
Austin, TX
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
My visit was satisfactory in every way.
I am very satisfied with the service and my experience with South Point Hyundai .
Mark M. from South Point Hyundai responded on 08/18/2018

Dear Mr. J, 
Thank you for your review.  I am glad that you were pleased.

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MG
Mary G.
Austin, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great
Great tune up visit. Fast and really liked Brodie. Knowledgable and mannerly.
Mark M. from South Point Hyundai responded on 08/16/2018

Dear Ms. G, 
Thank you for your review.  Brodye is a great teammate.  Come back and visit again soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Patricia is amazing!
I recently took in my 2012 Hyundai Sonata after my starter broke on a random weekday night. I was super upset (as we all would be) because I knew it would interfere with my work week. She was kind and sweet. She contacted my warranty and got everything taken care of in such a nice manner! The open line of communication was amazing! She is amazing! Thank you, Patricia!
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Anonymous, 
Thank you for your review.  Patricia is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Cedar Creek, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great service
I was pleasantly surprised by the time required for the service. The process was easy and the waiting room was comfortable.
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Anonymous, 
Thank you for your review.  We appreciate your business.  I am glad that you were pleased.  Come back soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CS
Carlette S.
Austin, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Awesome Service Team!!!
The service team also takes good care of me when I go for service. Of course, I am one of those customers who are always in a rush and has somewhere else to be. They get my SUV in and out so I still can make it to my other obligations on time. Thank you for the excellent job well done.
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Ms. S, 
Thank you for your review.  I am so happy that you liked you Service visit.  Please come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MC
Marisol C.
Austin, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent customer service!
I was in and out of there in no time. Ricardo was very customer focused and ensured my car was taken care of. I love my Hyundai and the service I receive from the service department!
Mark M. from South Point Hyundai responded on 08/15/2018

Dear Ms. C, 
Thank you for your review.  Ricardo is a great teammate.  I am happy he took good care of you.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

CM
Charles M.
Austin, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Satisfaction Survey
Great people that have a great knowledge of my vehicle, Service advisors really care about the customer always willing to go that extra mile.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. M, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

ES
Eunjoung S.
Del Valle, TX
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Tire replacement
Everything was done nicely, there’s one mixed up about tire rotations.
In the end it made it right, so I’m happy about the visit.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Ms. S, 
Thank you for your review.  I am happy that everything went well.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

EC
Efrain C.
Cedar Creek, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Brylie
Brylie was awesome! Love when she takes care of me because she informs me about everything and I never have to worry about anything.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. H, 
Thank you for your review.  Brylie is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MG
Maricruz G.
Austin, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Amazing
Amazing
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Ms. G, 
Thank you for your review.  You got one of our best Service Advisors to work with you.  Mari is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

AS
Adam S.
Austin, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ricardo helped me with my service.
He called and gave updates. Always courteous.
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Mr. S, 
Thank you for your review.  We appreciate your business.  Come back and see us soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great customer service
Thank you. Great teamwork by Ricardo (who checked me in), Ricky (shuttle driver) and Brodie (who called when my car was ready) .
Mark M. from South Point Hyundai responded on 08/14/2018

Dear Anonymous, 
Thank you for your review.  We are lucky to have great teammates like Ricardo, Ricky, and Brodye.  Come back and visit them soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com