Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

4839 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.4901941/5Overall Rating 4.4901941/5Overall Rating 4.4901941/5Overall Rating 4.4901941/5rating 4.4901941
Original
Overall Rating 1.9019608/5rating 1.9019608rating 1.9019608rating 1.9019608rating 1.9019608
91% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Bastrop, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Hyundai Tucson
Love my Tucson. Miss my pink valve caps. 😏

TP
Tracy P.
Austin, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great job as usual!
I brought my car by for a full detail! Amazing job! Well worth it!
Mark M. from South Point Hyundai responded on 06/22/2019

Dear Ms. P,
Thank you for your review.  You are so special to us!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Round Rock, TX
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Review
Great job. Our service advisor, Gilbert is the BEST !

Verified Customer
Austin, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Flat, oil change.
Quick greeting. Answered all questions and find,finished service before promised time.

VC
Viktor C.
Cedar Park, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Fuel sensor
Excellent customer service from Erik!

CS
Clare S.
Blanco, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Another great appt at Southpoint Hyundai
Patricia is the best!

RB
Robert B.
Austin, TX
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Patricia is the best!
Patricia is the best!

FM
Faye M.
Kyle, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Look You in the Eye Kind of Service
Personal service means a lot to me and it makes no difference who takes care of me he/she makes me feel like I am the only customer he/she has at that moment.
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Mr. M, 
Thank you for your review.  I am glad that we could deliver!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

DB
David B.
Austin, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great customer service
Patricia is very professional. Great customer service and technical knowledge .
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Mr. B, 
Thank you for your review.  Patricia is the BOMB!  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

EW
Eve W.
Austin, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Eve
Saturday when my car wouldn’t start made me sick to my stomach. To have my car towed to the dealership concerned me until I called Patricia to let her know my car was on the way. She asked what my car was doing and told me she would call me when my car arrived. Patricia called to let me know what was wrong with my car, and how much it would cost. The best news was that she called in enough time for me to get there before they closed to pick up my car. By 5:30 I had my car, YES! The day ended great.
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Ms. W, 
Thank you for your review.  Patricia is a great teammate.  Come back and see her soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MS
Matt S.
Austin, TX
2014 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2019 Category: Service
3.5 hour oil change
I made an appt. 2 weeks in advance for a simple oil change. It took over 3 hours.
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Mr. S, 
Thank you for your review.  I am sorry that we let you down.

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

LG
Lauren G.
Elgin, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service
I always receive great service when I take my car to South Point. I will definitely keep going there and will buy my next car from them as well!
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Ms. G, 
Thank you for your review.  That is great to hear!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

GF
Geoffrey F.
Austin, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service center
They always have and continue to do a tremendous job!
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Mr. F, 
Thank you for your review.  You are very kind!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MR
Michelle R.
Austin, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Good customer service
Gilbert in service department is a excellent worker
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Ms. R, 
Thank you for your review.  Gilbert is a great teammate.  Come back and see him soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

NN
Nanci N.
Austin, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Friendly service
Everyone goes out of their way to provide great customer service and with a smile ! Even at the ungodly hour of 7.00 am.
Mark M. from South Point Hyundai responded on 06/19/2019

Dear Ms. N, 
Thank you for your review. I am so happy that you were pleased!
 

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Austin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Customer Services
Excellent customer service
Mark M. from South Point Hyundai responded on 06/13/2019

Dear Anonymous, 
Thank you for your review.  You are too kind!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

RM
Richard M.
Austin, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Minor maintenance unscheduled
came in to schedule some minor maintenance and got it done that afternoon instead of waiting the next day. Awesome!
Mark M. from South Point Hyundai responded on 06/13/2019

Dear Mr. M, 
Thank you for your review.  I am happy we could accomodate you!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

RD
Rebeca D.
Manor, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
Hyundai Elantra 2019
3rd time and problem is still not fixed
Mark M. from South Point Hyundai responded on 06/13/2019

Dear Ms. D, 
Thank you for your review.  I am sorry that we let you down.  I will be calling you directly.  Thank you!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

Verified Customer
Bastrop, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2019 Category: Service
poor customer service
Poor customer service upon check-out. Unfriendly, unhelpful employees.
Mark M. from South Point Hyundai responded on 06/13/2019

Dear Ms. U, 
Thank you for your review.  I am sorry that we let you down.  You are correct that the Repair Order should have been with the cashier as you arrived.  WE LOVE COUPONS...I sorry that you didn't ask for me!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com

MM
Michael M.
Austin, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Customer service and the fairness of the price I paid
Ricardo assisted me at this location. He has been nothing but friendly
Mark M. from South Point Hyundai responded on 06/13/2019

Dear Mr. M, 
Thank you for your review.  Ricardo is a great teammate.  Come back and see him soon!

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com