Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1895 Reviews

98% Would Recommend
Latest Review over 2 years ago

Reviews


RS
Richard S.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Collision
Richard said they did a great job. They didn't give him a set time the vehicle would be ready. His brother-law is the one who worked on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JG
Janet G.
Virginia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2016 Category: Collision
Janet said this business does excellent work, but every time she would call about her vehicle, they would tell her different dates, and different reasons the vehicle was not done. There was no promise date on her vehicle, but she was told it was taking so long, due to a parts delay. She was not kept updated until the end of the visit, and the gentlemen that prepared her estimate did not give an accurate estimate.
This review was collected via phone interview by Customer Research Inc.

HM
Hans M.
Virginia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016 Category: Collision
Hans said the satisfaction with the overall experience is due to the quality of the repair, the timeliness, and thoroughness of completing the estimate, including the way the facility takes care of it's customers.
This review was collected via phone interview by Customer Research Inc.

MC
Mac C.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Collision
Spoke with Darlene. She said they are great and very nice people.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Collision
Spoke with Sherry. She said this business did well, they had her vehicle returned to her when they said they would, and the outcome of the repairs looked good. Her estimator, Julia does a good job.
This review was collected via phone interview by Customer Research Inc.

TM
Troy M.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2016 Category: Collision
Troy said this business did really good work and they waited for the parts to come in for his vehicle before he even dropped it off so he did not have to wait. His vehicle was a day late because he dropped it off a day late and there was nothing for him to be kept informed about during the repair.
This review was collected via phone interview by Customer Research Inc.

HL
Hung L.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2016 Category: Collision
Hung said the business was good and they fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.

WJ
Winnie J.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2016 Category: Collision
Winnie said she received excellent service at this business, was very happy, and she was definitely satisfied with they way the employees treated her. She has received service from them before and was very happy with them.
This review was collected via phone interview by Customer Research Inc.

AE
Anthony E.
Virginia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2016 Category: Collision
Spoke with Christina. She said the business had great customer service and they did a good job. They did not get started working on her vehicle until after 2 months of her vehicle being there. She was unsure why they did not start on her vehicle sooner, but they apologized and she was happy.
This review was collected via phone interview by Customer Research Inc.

JC
Jeffrey C.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2016 Category: Collision
Jeffrey said this business does a really good job, and they take care of him. He mentioned Alan, who was very helpful during his experience. It was excellent.
This review was collected via phone interview by Customer Research Inc.

TA
Thomas A.
Virginia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2016 Category: Collision
Spoke with Patricia. She said this business did very good work, but the repair process was very drawn out, her vehicle was a month and a half late due to them continuously finding additional damage.
This review was collected via phone interview by Customer Research Inc.

HK
Henry K.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Collision
Henry said this business did a good job on the repair of his vehicle. The repair was completed much faster than he anticipated. He would recommend this business and already has to everyone he knows.
This review was collected via phone interview by Customer Research Inc.

MV
Marie V.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Collision
Marie said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

TO
Thomas O.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Collision
Thomas said this business always does the best job.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Collision
Matthew said everything went smoothly and he has no complaints. He is unsure if he was kept adequately informed because this business told him when the vehicle would be done but did not tell him when they started the repair.
This review was collected via phone interview by Customer Research Inc.

RO
Rafael O.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Collision
Rafael said this business did an excellent job for him.
This review was collected via phone interview by Customer Research Inc.

MS
Maria S.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Collision
Maria said the service was really good.
This review was collected via phone interview by Customer Research Inc.

LH
Leroy H.
Virginia
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2016 Category: Collision
Spoke with Patricia. She said when she called this business they never answered. She would leave them messages but they would not return her phone call until a day or two later.
This review was collected via phone interview by Customer Research Inc.

MK
Marcia K.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2016 Category: Collision
Marcia said they have used them before and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

KA
Kim A.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2016 Category: Collision
Kim said this business was wonderful and they are the best.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1895 in total