Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

142 Reviews

99% Would Recommend
Latest Review 9 months ago

Reviews


MW
Marci W.
Mesa, AZ
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08/16/2013
Marci
It took longer than I expected to repair my bumper, but everyone was very professional & communicated in a timely manner.

AC
Ashley C.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Collision
Ashley said besides the insurance hassle this business was fine.

TK
Theodore K.
Tempe, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2013 Category: Collision
Theodore said they were good, but not great.

SM
Shane M.
AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2012 Category: Collision
Spoke with Tessie. She said due to the delay with the parts it made the repair take too long. They are a very friendly and helpful facility.

LS
Lora S.
Mesa, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2012 Category: Collision
Lara said the people were very nice and easy to work with.

PM
Peter M.
Phoenix, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2012 Category: Collision
Peter said he has had some issues with this business. This is the 3rd time he took his vehicle in. The last time and this time, he had to go back because there were a couple of panel trims not put back on correctly. When he calls this business about this issue, this business tells him to come in but it's the fact that he has to go there again. That is one area they could improve on.

MM
Monte M.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2012 Category: Collision
Monte said everything was great.

EM
Eric M.
Gilbert, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2012 Category: Collision
Spoke with Nicole. She said overall the experience was good except for the time it took and there were extra miles put on the vehicle. They told her they would look into the reason for the extra miles but they have not contacted her about it yet.

AC
Alison C.
Chandler, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2012 Category: Collision
Alison stated there is always room for improvement for any kind of repair center and repair services. The front desk receptionist, Candy was exceptionally great with her level of service and support. She knows her job, and she was very compassionate.

MR
Michael R.
Phoenix, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2012 Category: Collision
Michael said he had a good experience with the business.

MG
Mai-lin G.
AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2012 Category: Collision
Mai-Lin said overall it was great experience with the business. Her vehicle turned out awesome, and the staff performed a really great job. Mai-Lin stated the staff was efficient, and very customer oriented, and they really take care of their customers. They performed a good follow up with the repair services. She was glad and pleased with the level of support and repair services she received at the business. The staff did the best they could to coordinate between all parties to make things go along smoother. It was worth the drive to obtain their repair service at the business. They will bringing their other BMW in for repair services too.

TM
Tessie M.
AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2012 Category: Collision
Tessie said they took much longer than she expected to repair her vehicle. She is not sure why and there was no promised time given.

RS
Ramkumar S.
Chandler, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2012 Category: Collision
Ramkumar said he was satisfied with everything, except the timeliness of his repair. It took an additional 1 1/2 to 2 weeks to complete, due to additional damage.

MB
Mannie B.
Paradise Valley, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2012 Category: Collision
Mannie said it took a long time to get his vehicle back, two months, and there were some problems.

DS
Deirdre S.
Phoenix, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2012 Category: Collision
She said the only thing that the guy at the business did not do was walk her out to her vehicle to show her what was done and instead he just told her verbally.

DM
Daylin M.
Irvine, CA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2012 Category: Collision
Daylin said it took longer than he expected. It was sort of an awkward time to paint. It was near the weekend and they had to finish painting after the weekend. There was also a parts delay.

EV
Elaine V.
AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2012 Category: Collision
Elaine said they told her the repairs would take three or four days but they actually took a week and a half because they had to order an unspecified part. They knew they needed the part before she brought the vehicle in for repair, and they should have had it available.

BC
Bill C.
Phoenix, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2012 Category: Collision
He said his vehicle took an extra day because they painted the wrong part of his vehicle.

MW
Mark W.
Sun Lakes, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2012 Category: Collision
Mark said they did a very good job.

TS
Tom S.
Tempe, AZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2012 Category: Collision
Tom said his experience was close to perfect.

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