Spoke with Tom. Tom said it ended up being about 4 days later to get his vehicle back due to not being able to get the paint right. There was a lack of communication when it comes to being informed during the repair process. When he was talking with this business, they kept putting him off.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 06:00 AM
Mr. Martin is correct in saying it took us a little longer than we first anticipated to complete his car. I'd like to clarify why this was true. Mr. Martin was made aware that their was a distinct possibility of delays to his repairs since his car body was made primarily of fiberglass. Mr. Martin was made aware in the beginning that we do not specialize in fiberglass repair/refinishing and that we can not offer any warranty on repaired and painted fiberglass parts. This was acknowledged on the repair authorization that he signed. Also, Mr. Martin changed the color from a light silver to Black. I also made Mr. Martin aware when he chose black that this was going to enhance every imperfection in the vehicle, which it did. When Mr. Martin saw the car for the first time after being painted, he did indeed see some areas that were not as easily visible under the lighter silver color. Because of this, and because Mr. Martin is a regular repeat customer, we went above and beyond the call of duty and we repaired the areas of concern and repainted the vehicle at no charge to the customer. Mr. Martin stopped by the shop almost daily to check the status of his vehicle, so he knew where the car was every step of the way. In the end, the vehicle looked beautiful and Mr. Martin was thrilled!
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