Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1351 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3333344/5Overall Rating 4.3333344/5Overall Rating 4.3333344/5Overall Rating 4.3333344/5rating 4.3333344
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
87% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Queens Village, NY
2010 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2018 Category: Service
Not customer friendly
Needs to treat customers they want to be treated.
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/19/2018

Thank you for taking the time to fill out our survey

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

SP
Steven P.
Forest Hills, NY
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
their attentive enough for a dealership service dept.
It's close to where I live.
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/18/2018

THANK YOU for the 4 STAR survey,

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Queens, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great service
Thank you for great and quick service
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/16/2018

THANK YOU fou the 5 STAR survey, & kind words.

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

RL
Ronald L.
Franklin Square, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Outstanding service
Great service dept. ALL are friendly and helpful. I was in and out fast!
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/16/2018

THANK YOU for the 5 STAR survey.

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Whitestone, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Extraordinary service
Service was great
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/13/2018

Thank you so much for the great review

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

GT
George T.
Greenwood Lake, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Recall
Great customer service . Clean waiting area . Good job done .
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/13/2018

Your kind words are much appreciated.
THANK YOU.

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

LZ
Leah Z.
Woodmere, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Trustworthy and fast
I left my wallet and Jessica was nice enough to keep it safe until I was able to get it. Foster communicated with me consistently and got my car fixed as fast as possible. Great team at this location!
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/11/2018

Your kind words are much appreciated &
Thank you so much for the great review

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Corona, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Great customer service
Great staff!
Excellent service overall.
Friendly, efficient, and quick service.
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/10/2018

Your kind words are much appreciated.

THANK YOU

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Kew Gardens, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Service
Very friendly staff and excellent service.
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/05/2018

We always appreciate positive feedback from our customers.
THANK YOU

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

RS
Rich S.
Queens, NY
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Went in for one thing, came out with another...Redux
Went in for one thing, came out with another...in the end, they promised to see to my needs. Unfortunately, the next time I'll be able to make it into the shop won't be for a while. So, for now I'm somewhat satisfied.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2018 Category: Service
Went in for one thing, came out with another
Wanted the radio fixed, they fixed a couple of recalls but not the radio.
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/04/2018

  

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com
Lou S., SERVICE MANAGER from Star Hyundai responded on 09/04/2018

Thank you for taking the time to fill out our survey,

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
New York, NY
2012 Hyundai Accent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2018 Category: Service
Not feeling it
This place us d to be a warm environment but this time the staff all seemed irritable. Don’t know what’s going on, but I hate the new lay out of the waiting lounge and there’s no bagels and butter like before and you have to make your own coffee.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/31/2018

Thank you for taking the time to fill out our survey

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

CB
Carmela B.
Bayside, NY
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Service facility
It's acceptable
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/31/2018

Thank you for taking the time to fill out our survey

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

RD
Ronni/Steve D.
Little Neck, NY
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Quick & Effecient
Brought my Sonotta in for an oil change. It was done quickly, waiting room had comfortable chairs with chargers for your phone, Wi Fi & coffee. A 7/11 just a block away.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/31/2018

Your feedback is very valuable to our dealership

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

RL
Ronald L.
Franklin Square, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Outstanding service
The entire crew at Star Hyundai Service is top notch! I would highly recommend them to my friends and family. I also send all my fellow brothers and sisters from the NYPD there for their white glove service to our law enforcement community!!! Bravo to the team at Star
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/31/2018

We always appreciate positive feedback from our customers

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

ES
Elizabeth S.
Flushing, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
New waiting area
Clean and comfortable
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/30/2018

We always appreciate positive feedback from our customers

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

JK
Joseph K.
Richmond Hill, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Excellent service
Star Hyundai is always working to improve their service. The staff is friendly and always helpful
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/30/2018

Your kind words are much appreciated

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

TD
Thomas D.
Bayside, NY
2018 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/30/2018 Category: Service
Unprofessional! As much as I like the auto, it makes me kind of sad that I leased a Hyundai.
I am totally upset that I have brought my auto in the have the cruise control repaired - THREE TIMES; and it still is not repaired... two total mornings from 8-8:30am to 12noon and one total day from 8-8:30 - 4-5pm.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/30/2018

THANK YOU

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Queens, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018 Category: Service
Very happy with the service provided.
Outstanding service, as always. My Elantra has been serviced for the past 5 years by this service center and always excellent service and quality is provided. Thank you.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/27/2018

Your kind words are much appreciated

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

Verified Customer
Queens, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018 Category: Service
Oil change took 3 hours
Waited 3 hours for an oil change with a scheduled appointment.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/27/2018

 

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com

JM
James M.
Flushing, NY
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Hyundai Service Visit
I brought my car in for an oil change and it was done quickly and the technicians were helpful.
Lou S., SERVICE MANAGER from Star Hyundai responded on 08/27/2018

We are so glad your experience here was a positive one

Lou Senatore
Service Manager
718-353-0200
louiss@starcarsny.com