Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1499 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.4054073/5Overall Rating 4.4054073/5Overall Rating 4.4054073/5Overall Rating 4.4054073/5rating 4.4054073
Original
Overall Rating 2.35135/5Overall Rating 2.35135/5rating 2.35135rating 2.35135rating 2.35135
87% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Queens, NY
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
conveinent
car was done in a timely manner

CB
Carrol B.
Arverne, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Awesome Service
The service was excellent!!
EDWARD T., Service Manager from Star Hyundai responded on 01/20/2019

Thanks for letting us know that we did a good job! We appreciate the five stars!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


WH
William H.
Port Washington, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Great service
Joe D was exceptional in service Professional and courteous.
EDWARD T., Service Manager from Star Hyundai responded on 01/20/2019

Thanks for the kind words about Joe! I’ll make sure that he sees this! 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


MD
Marilyn D.
Bayside, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Didn't have to wait too long.
Very courteous and helpful people.
EDWARD T., Service Manager from Star Hyundai responded on 01/19/2019

Thanks for letting us know you were happy with your service visit! We appreciate the five stars! 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


Verified Customer
Kew Gardens, NY
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
The best
Excellent service
EDWARD T., Service Manager from Star Hyundai responded on 01/19/2019

Thank you for posting this! 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


Verified Customer
Flushing, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Yes
I appreciate them being very understanding with their time, I would’ve liked to know what they did exactly like have a mechanic explain it to me but it fine that they did not
EDWARD T., Service Manager from Star Hyundai responded on 01/18/2019

Thank you for posting this! Along with the oil and filter change, we did a 15,000 mile service including minor tune-up and tire rotation and also changed your cabin filter. Please feel free to contact us if you have any other questions!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


KS
Kyung S.
Whitestone, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Fantastic!
Great!
EDWARD T., Service Manager from Star Hyundai responded on 01/18/2019

Thank you for the compliments! I hope we can do even better next time and earn a 5th star!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


LC
Lea/Jongwon C.
Flushing, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Engine replacement
Joe was very helpful to fix my car.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Engine replacement took 1.5month
Backorder was so long
EDWARD T., Service Manager from Star Hyundai responded on 01/17/2019

I’m sorry about the engine backorder, but it was completely beyond our control. It was a result of demand due to Hyundai Motor America Engine recall. We will be in touch to discuss. 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


VV
Venus V.
Flushing, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Service Review
I visited Star Hyundai on Pigeon Meadow Road in Flushing and again was happy with my service. The gentlemen that assisted me was efficient and clear. They also took at the very last minute for a tire issue and that was so awesome! I will definitely return for further work.
EDWARD T., Service Manager from Star Hyundai responded on 01/15/2019

Thank you so much for posting this wonderful review!  We look forward to seeing you again soon.

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


SP
Spencer P.
Bayside, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Quality Care
Good staff and relaxing environment.
EDWARD T., Service Manager from Star Hyundai responded on 01/15/2019

Thanks so much for your comment! We appreciate the five stars!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


Verified Customer
Queens, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Solved my problem
The mechanic named Caron who diagnosed my problem and fixed it was very professional. I will come here for service.
EDWARD T., Service Manager from Star Hyundai responded on 01/15/2019

Thank you so much for posting this! We appreciate it!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


JA
Juan A.
Jamaica, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Good service
I have few issues in my car but overall I like Hyundai, the atención and service is good.
EDWARD T., Service Manager from Star Hyundai responded on 01/14/2019

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


Verified Customer
Fresh Meadows, NY
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Make sure to read the owner's manual
Brought my car in for inspection-- it passed and everything was OK. However, the service advisor suggested I needed a coolant flush and coolant change, as the car has 50,000 miles and such a service has never been performed. I declined at the time, and checked my owner's manual, which says that a coolant change is recommended at 120,000 miles. Where is the error in this narrative? Is there a lesson to be learned?
EDWARD T., Service Manager from Star Hyundai responded on 01/12/2019

Thanks for your feedback. Your vehicle owners manual also notes that the coolant and other maintenance items should be inspected periodically based on time and mileage. Being that your coolant has been in your car for 8 years and we live in a severe maintenance area, servicing the coolant system is a normal recommendation. I hope this clears things up!  

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


VL
Vincenzo L.
Queens, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Had my car services for recalls
The service was fast and the staff was friendly and was constantly giving me updates on my car. The place was neat.
EDWARD T., Service Manager from Star Hyundai responded on 01/12/2019

Thank you for your comments! We’ve been working hard to improve and it’s great to know that our efforts are noticed. We appreciate the five stars! 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


JK
James K.
Bayside, NY
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Nice.
Waiting time was acceptable. Waiting area nicely renovated, but should have fresh coffee instead of a Keurig machine.
EDWARD T., Service Manager from Star Hyundai responded on 01/10/2019

Thank you for posting this! We value and appreciate your feedback.

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


SM
Susan M.
Queens, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Fast & friendly
They were very professional and fast
EDWARD T., Service Manager from Star Hyundai responded on 01/10/2019

Thanks for your feedback! We appreciate it!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


ES
Edward S.
Bayside, NY
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Quick and friendly service...
My oil change with routein maintence was quick, effiecent, done right and I was shown respect and the service advisor was friendly a well. Nicely done guys.
EDWARD T., Service Manager from Star Hyundai responded on 01/10/2019

Thanks for posting this! I'm glad to know that you were happy with your visit to us!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


MS
Mitchell S.
Queens, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Excellent Service
Excellent Service
EDWARD T., Service Manager from Star Hyundai responded on 01/10/2019

Thank you for posting this! We appreciate it!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


CA
Carolina A.
Flushing, NY
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Excelent
I will recommend them. Are profesionals and excelent costumer service.
EDWARD T., Service Manager from Star Hyundai responded on 01/07/2019

Thank you so much for posting this! We appreciate it!

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200


Verified Customer
Whitestone, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Excellent
Friendly and professional, completely took care of everything needed.
EDWARD T., Service Manager from Star Hyundai responded on 01/06/2019

Thank you for posting this! We appreciate it! 

Ed Thornton
Service Manager
starhyundaism@gmail.com
(718)353-0200