Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I stated to needed to run to the bank since it was alot more than I was quoted. John insisted he rode with me and my 2 boys to the bank. While buckling in my kids he jumped in the driver seat and said he was driving. Once at the bank he took the keys out of the car and walked away while I was at the drive thru teller. Once we returned to the shop I paid the difference and asked for my keys. I drove the the dollar general on ringgold road and found myself stranded with my car doing what it was before. I called the shop and john came to look at it. He stated it was now a battery ground missing instead of the starter. He said he would fix it for $117 an hour. After declining he left and sent me an invoice stating I paid him $294.12