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Stephens Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(588 Reviews)
92
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Clive, Grimes, Johnston, Urbandale, West Des Moines, and Windsor Heights. ...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(515) 278-9994
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
5320 Nw Beaver Dr Johnston, IA 50131-1334
Get Directions
Stephens Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(588 Reviews)
Write a Review
Recent Reviews
BM
Ben M.
Des Moines, IA
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Ben said they helped him identify the problem, they got him in quickly and they fixed it quickly. They were all very helpful.
Recommended
DK
gravatar
DAVID K.
Urbandale, IA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
new splash guard
Stephens put a new splash guard on my KIA. Great job as usual. Thank you Stephens again!!
DL
David L.
Iowa
Chevrolet Silverado 3500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
Category: Service
Spoke to Tina. She said it was last minute, they were out of town, they were able to get them in, gave them loaner vehicle and got it done in the same day.
Recommended
DK
gravatar
DEIDRA K.
Des Moines, IA
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Excellent customer service
Everyone I encountered was courteous and very understanding, which is nice for someone who understands nothing about cars. What brought me to Stephens Automotive was an advertisement I got in the mail for an oil change but the service provided is what made me bring my car back to get more work done. I have more work to complete so I’ll definitely go back again!
KA
Kenny A.
Des Moines, IA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
Category: Service
Kenny said they said they would fix it and they did.
Recommended
DR
Deb R.
Urbandale, IA
Ford Edge
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2025
verified customerVerified Customer
Category: Service
Deb said she wasn't happy that she had a coupon and ended up paying more than expected. She said the only reason she was told was that it was for a certain amount of fluid for her vehicle. She said she ended up paying 98.60 when it should have been 60-something dollars.
Not Recommended
Verified Customer
Des Moines, IA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Oil change/vehicle check
Another great service appointment, no issues
SG
gravatar
STEVE G.
Johnston, IA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Thorough and capable
My truck was recently at Stephens Automotive because it was showing some concerning symptoms. The team at Stephens Automotive diagnosed the problems and repaired them, all the while keeping me updated on what they were finding and approximate costs to repair.
BT
Bruce T.
Urbandale, IA
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
Category: Service
Bruce said they were pleasant, easy to talk to, did what they said they would do, offered them a loaner vehicle, and his vehicle is running better than before.
Recommended
DB
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DON B.
Polk City, IA
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Just a great team to service your vehicle
Very professional company
DP
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DALLAS P.
Johnston, IA
INFINITI FX35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Oil chant and service
Everything went the way they said.
BG
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BARBRA G.
Johnston, IA
Audi A5 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
8
Quick, efficient service for a regular check up
I called on a Wednesday for a 30,000 mile check up on my Audi SUV. They brought it in on Friday and even added on an alignment when it was found that was needed. We got the car back before the end of the day. Friendly, efficient service.
KL
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KATHERINE L.
Des Moines, IA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Wonderful
It's wonderful having trustworthy and professional car mechanics. Their work is always excellent. They stay on top of needed maintenance. They listen to my concerns and answer all questions.
BF
Brett F.
Pleasant Hill, IA
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
Category: Service
Brett said brought the vehicle in due to issues, it wouldn't turn over. They couldn't get the vehicle to replicate issues, kept it 3 days, they gave him a loaner, and it seems to be functioning normally.
Recommended
DM
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DOUG M.
Johnston, IA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Great place to take your car
Always do a good job and are very easy to work with.
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