Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

82 Reviews

95% Would Recommend
Latest Review 4 days ago

Reviews


JG
Joe G.
Des Moines, IA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Joe said everything was okay with this business, he just felt he could have gotten a better deal.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Des Moines, IA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Joe said everything was okay with this business, he just felt he could have gotten a better deal.
This review was collected via phone interview by Customer Research Inc.

LA
LEE A.
Urbandale, IA
Mercedes-Benz ML55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Big smile abd great service
Big smile and great service

DR
DAVID R.
Newton, IA
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Quick service
The garage was super clean and the service was quick, they also fixed a tire for me that had a nail in it/1

SA
Steve A.
Grimes, IA
Dodge Nitro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Steve said he received excellent customer service.
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. from Stephens Automotive Service responded on 07/13/2018

Steve,

Thank you for the business and the 5 star review.

Jeff Stephens


DW
Darian W.
Johnston, IA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Darian said they did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Aaron M.
Ankeny, IA
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Aaron said the staff was friendly and quick.
This review was collected via phone interview by Customer Research Inc.

KR
Kailee R.
West Des Moines, IA
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kailee said her vehicle runs perfectly fine. The business had fairly good prices and the staff was really friendly.
This review was collected via phone interview by Customer Research Inc.

JB
Jenna B.
Woodward, IA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Jenna said the employees were accommodating and did good work.
This review was collected via phone interview by Customer Research Inc.

AS
AL S.
Des Moines, IA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
HONEST TRUCK REPAIR
Ever worry about whether the mechanic that is working on your car is HONEST ? Look no further that Stephens Auto. They won't sell you anything you don't need, nor will they be doing work you don't require. This is a family run business and they will treat you honestly. Such a relief to finally find this automobile service center.

CW
Colt W.
Urbandale, IA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Colt said this business diagnosed his vehicle for free. They seemed concerned enough with his issue to want to get it fixed. They gave him a fair quote and did a fantastic job. They told him it would take about 2 weeks but they had his vehicle done in 3 days. They provided him a rental vehicle for those days. He had a great experience.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Knoxville, IA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Great experience with a knowledgable staff.
In preparation of a driving trip to Denver, Colorado We dropped off our 2006 Tundra for an oil change and other service items. I had them check out the vehicle in general to make sure it was road worthy of a trip like this since it has 179,000 miles on it. They discovered items that would have caused problems. I really appreciated their expertise in fixing these things. We have had our truck serviced and repaired by Stephens Automotive for the past few years and will continue to do so. Great staff and service.

WJ
William J.
Altoona, IA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
William said he was happy with everything the business did.
This review was collected via phone interview by Customer Research Inc.

TS
THOMAS S.
Des Moines, IA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Quality people and quality service!
Nice experience deaing with engaging owners and employees. I hve a high confidence level using Stephens Automoive Service for my vechicle maintannce and service.

JS
JAMES S.
Grimes, IA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Great place, great service.
Always been fond of this place. Whether you're looking for a used vehicle or needing service with your existing, this is the place to go. They are honest and do great work. Highly recommend!

LB
LAURIE B.
Johnston, IA
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018
Happy customer
Quick professional service.

SC
SCOTT C.
Ankeny, IA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Excellent service
Received excellent service at a reasonable price. Everyone was professional and explained what needed to be done clearly. Will definitely recommend to everyone!

MV
Mitch V.
Des Moines, IA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Spoke with Mary Beth. She said she feels comfortable there and they have her best interests at heart. She said they do good work.
This review was collected via phone interview by Customer Research Inc.

SG
Samatha G.
Des Moines, IA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Samantha said the staff were nice, prompt, and quite accommodating.
This review was collected via phone interview by Customer Research Inc.

MK
MARCELLA K.
Des Moines, IA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018
The people who you have contact with and the GREAT quality of work the team does on my automobile. No matter the problem they fix it!!!
I appreciate the work that is done for my car, the quality of the work done and the recommendations they give me to keep
my car running excellent !!