Thank you for the 5 star review! We always appreciate your business and hope to always exceed your expectations.
We have been in business for over 27 years and I can personally tell you that we have never intentionally "OVER SOLD" a customer and we periodically check our prices with our compeditors to make sure we are in line with the market. I can personally assure that the 1.5 hrs of diagnostic work and the oil change were approved because I am the one whom you spoke with. That being said we cannot compete with your brother because he does not have any overhead and cannot GUARENTEE his workmanship( all or our work comes with a 12 month 12,000 warranty). We did provide you with a detailed report of what we diagnosed and provided you with copies of each repair the vehicle was in need of.
Our shop is very established and has been in the community for 27~28 years and I can tell you that I personally would close the doors before we " saw a women in with her vehicle and tried to way oversell what the vehicle needed".
We sincerly apologise that yor wife was spoke to that way. It is not our intention to make our customers feel that way and we do the best to explain the repair and be respectiful and courteous at the same time. This will and has been addresses. Your business is appreciated. Jeff Stephens
We sincerly appreciate the review but would like the chance to earn a 5 star review from you. We always call and go over the price of the repairs/ matintrnance before we preform the work so I do not understand how the price was higher than expected. Please call me Jeff Stephens at 515-278-9991.