• Stephens Automotive Car Tune-up was essentially the 39.95 Special, which included
• Cabin Air Filter removed and replaced
• Added the MOA Oil Additive
• added the 44k Fuel Additive
• Replaced fuel filter – NAPA Gold
• Inspected/replaced spark plugs
• Oil and oil filter changed
• Refilled the washer solvent
• Inspected tires for pressure and wear and
• Accomplished tires rotation and wheel alignment
Wonderfully friendly service with a free ride to and from my residence while the car was being serviced.
Thank you for a job very well done!
Poor communication, poor execution, EXTREMELY POOR CUSTOMER SERVICE! Basically, here is your car, good luck making it home.
If telling the truth is derogatory then we are guilty as charged. Unfortunatley your daughters car was brought in for wiring issues due to some kind of animal chewing up the wiring. You asked if we could only fix the wiring to the power steering and we "DECLINED" your request because we would only do the work if we repaired all the damaged wires in the engine compartment. We had to add wiring, sodder and seal with shrink tubing then wrap with electrical tape to insure the wiring was sealed and secure. Then once the car was driveable we noticed many other items that needed attention immediatley!!!
Yes, the brakes were locking up in the rear and had brake sensors broken from a previous subpar repair (and YES the brakes did smell up the whole shop for 1 full day so we did put it back outside) also the daytime running lamps have had aluminum foil put in them so they would reflect (needed repalced) and the underside of the car was soaked with oil from a severe oil leak that was not addressed. When you were told about these things you had asked if you could have the prior repair man come to our shop and work on the vehicle in our parking lot and you were told "NO"!!! We don't allow that to happen on our property for liability and it it is just poor business practice.
The long and short of this unfortunate situation is that you have a vehicle that is in "VERY POOR" condition and we were asked to do the bare minimum to get it running and you did not like the honesty you recieved from our shop!
And, "YES" the car was on "EMPTY" too.