workers are efficient knowledgeable and interested in making my car work. The whole staff is great helpful and knowledgable
After a mechanic inspected it, the lug nuts were not tight and the wheel was ready to come off the vehicle.
Thankfully we caught this before there was a greater issue. We spend a lot of money to ensure her car is safe for the four hour drive back and forth to school.
I don’t know how many stars to give. I trust that a good job was done, but I also trusted the car was in a safe condition when I sent her back home. It was not.
I appreciate the service and flexibility to work us in on short notice.
I honestly have no words to say how sorry that this happened!!! Though I can ensure you that every vehicle the had a wheel removed form a vehicle in our shop had the lug nuts tightend and hand torqued to manufactures specifications. You and your family are great customers and we greatly valve your business and this will be adressed with our staff. Please let me know if any further steps needs to be taken to make this right.