Stephens Automotive Service

Write a review
515-278-9994
Directions
Appointment

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(234 Reviews)
5 star
85%
4 star
8%
3 star
1%
2 star
1%
1 star
2%
96% Would Recommend
Latest Review 4 days ago

Reviews

DJ
DEBBIE J.
Des Moines, IA
Dodge Dakota
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Very nice experience
I was pleased with the service
Recommended
DD
Daniel D.
Earlham, IA
Ford F-150
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
Daniel said he feels very comfortable there. They have really good customer service. They have taken good care of him. He bought his vehicle there. He is impressed with the service. Jeff does a great job in the service department.
Recommended
SB
Susan B.
Des Moines, IA
Lexus RX 350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
Susan said she likes the staff, she trusts them with her vehicle, they do great work and she's happy with them.
Recommended
JC
John C.
Grimes, IA
Toyota Sienna
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020 Category: Service
John said very appropriate
Recommended
DM
DIANE M.
Johnston, IA
Nissan Sentra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020
Honest work - good communication on what they will do to fix your car
My car had occasionally been shutting off when I braked. When I took it in they were able to quickly diagnose the problem, give me a quote and then fix the car the same day. I was called twice during the time they had my car to let me know the price and when my car would be ready for pick up. Great service!
Recommended
LA
LEE A.
Urbandale, IA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
service completed
in and out without delays
Recommended
JK
JORDAN k.
Des Moines, IA
Ford Escape
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Great service!
Great service and very professional!
Recommended
KL
Kris L.
Runnells, IA
Toyota Corolla
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020 Category: Service
Kris said the business provided exceptional service.
Recommended
LK
Lisa K.
Ankeny, IA
Acura MDX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Lisa said the business does a really good job.
Recommended
CF
Christopher F.
Ankeny, IA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Christopher said it was an easy, flawless interaction. He had a loaner vehicle. The business called him when done.
Recommended
JB
James B.
Woodward, IA
Ford Police Interceptor
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Spoke with Jill. She said they were completely satisfied.
Recommended
TR
Tim R.
Johnston, IA
Dodge Grand Caravan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2020 Category: Service
Tim said they did a good job.
Recommended
WS
Whitney S.
Ames, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Awesome place!
Amazing place to do anything cars!! I bought my car there and was amazing service and help! My car needed an alignment and they got me in right away and even gave me a ride to work so I didn’t have to walk in the rain!! I was blown away with the service that I received today!! I will for sure stay in business with them when I need any help with my car! I love this place!
Recommended
TM
THOMAS M.
Johnston, IA
Ford Focus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Easy and convenient
I’ve had trouble with my car stalling and dying recently so I took it to Jeff’s to check and see what needed to be fixed. Unfortunately, due to Ford’s fault, Jeff couldn’t fix it, but printed off a few articles and information about what’s wrong, and how Ford can help to fix it. I got my car back quick, and even got a ride from Jeff’s mom back to the shop. 10/10!!!
Recommended
Verified Customer
Des Moines, IA
Volvo S60
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Not so routine maintenance
Stephen’s did some not so routine maintenance on my car and did a great job. They even addressed things I asked them to look into that I though couldn’t be done and did so at a price better than other quotes I had who proposed to do less. Very thorough, explaining everything along the way and keep a very clean shop environment showing an attention to detail. Thanks Stephen’s!!
Recommended