Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

99 Reviews

94% Would Recommend
Latest Review 3 days ago

Reviews


RK
Richard K.
Ankeny, IA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Richard said the business does phenomenal work. The prices are too high.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Des Moines, IA
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Fast friendly service.
Very pleased with overall experience. Had heard a lot of positive feedback and I wasn't disappointed. I will continue to utilize their services. I highly recommend them!

RB
Roger B.
Norwalk, IA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Roger said this was not his first time in and he appreciates them being fair and great to him.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Des Moines, IA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Ryan said he felt the business valued his business and respected him. They kept in contact with him. They did a good job.
This review was collected via phone interview by Customer Research Inc.

TF
Tim F.
Des Moines, IA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Tim said this business did every thing he asked them to do. He went in for a head light and an oil change. He was in and out.
This review was collected via phone interview by Customer Research Inc.

GK
Glueda K.
Johnston, IA
Kia Amanti
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Spoke with Brian. He said the business was really easy to work with. They were very understanding and helpful.
This review was collected via phone interview by Customer Research Inc.

JW
Jeanie W.
Johnston, IA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Jeanie said from the minute she 1st contacted the facility to the time she picked up her vehicle, the employees were professional, informative, and helpful. She was very impressed.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Des Moines, IA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
John said they did everything they said they were going to do and it turned out well. They were awesome.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Johnston, IA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
John said the staff were nice to work with, the price was less than what he expected, and they explained other issues as well.
This review was collected via phone interview by Customer Research Inc.

JB
JIM B.
Johnston, IA
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Honest and Trustworthy maintenance shop
I have been bringing all my cars here for as long as I have lived in Johnston (5 years). These folks fix only what needs fixing and fix it only after telling you what they have found. I don't always like what I hear needs to be fixed but I have never been given bad information about what was necessary and what was something that could be deferred to a later time. I trust these people with my cars and therefore with my life when I'm driving 75 mph on the Interstate.
Jim Bittles

AM
Alexis M.
Urbandale, IA
Lexus IS 300
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/10/2018 Category: Service
Alexis said they were asking for a ridiculous price to diagnose the vehicle
This review was collected via phone interview by Customer Research Inc.

PV
Paige V.
Des Moines, IA
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Paige said she wishes she was given more details but everything else was good.
This review was collected via phone interview by Customer Research Inc.

TC
TAYLOR C.
West Des Moines, IA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Found online; service above and beyond expectations!
I am new to the Des Moines area and wasn’t sure where I could go for trustworthy service. Stephens Automotive was the first business to appear during my online search due to their good reviews.

Stephens Automotive provided timely, honest, and accurate reports about my vehicle. Their staff was knowledgeable, respectful, and very helpful. Everything to want in an automobile business!

This business is truly 5-star worthy and I will recommend them to family and friends. Small town service located in a big city!

RP
Richard P.
Johnston, IA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Spoke with Dorothy. She said everything fell into place, she had no hassles.
This review was collected via phone interview by Customer Research Inc.

MM
Missy M.
Des Moines, IA
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2018 Category: Service
Missy said she will never go back or recommend the business because of a coupon that was misleading, that cost her an extra $20.00.
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. from Stephens Automotive Service responded on 07/25/2018

Missy,

Im very sorry that you feel this way but the coupon you presented was very clear. You came in for a $39.95 plus tax, and shop supplies ( inspection, oil change up to 5 quarts, tire rotation if needed and consult you on and needed repairs) the additional cost was because you neededand requested that the washer fluid be filled up( it was empty) and you have a car that holds 6 quarts of oil so there was a additional charge for 1 quart of oil and we charged for the gallon of washer fluid it took. sorry for the confusion but we did not do anything wrong.

Jeff Stephens


NR
Nicole R.
Johnston, IA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Nicole said they had great customer service.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
Johnston, IA
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Don said this business did a thorough job. They kept him informed. It was expensive , but it was done right, that is the most important.
This review was collected via phone interview by Customer Research Inc.

JB
Jared B.
Urbandale, IA
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Jared said the issue took a little longer to get resolved.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Des Moines, IA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Joe said everything was okay with this business, he just felt he could have gotten a better deal.
This review was collected via phone interview by Customer Research Inc.

LA
LEE A.
Urbandale, IA
Mercedes-Benz ML55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Big smile abd great service
Big smile and great service