Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1104 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.7857121/5Overall Rating 4.7857121/5Overall Rating 4.7857121/5Overall Rating 4.7857121/5rating 4.7857121
Original
Overall Rating 2.2142864/5Overall Rating 2.2142864/5rating 2.2142864rating 2.2142864rating 2.2142864
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


PP
Paul P.
New Iberia, LA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Staff
Offer water or coffee sometimes when walking through

PS
Patricia S.
Scott, LA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Recent service
The service rioters, especially Kellie as it seems she is usually the one who helps me, are very friendly and helpful.
Jason P B., service manager from Sterling Hyundai responded on 03/25/2019

Thank you for the great review of our service team!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


KV
Kyle V.
Egan, LA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Service
Not so good
Jason P B., service manager from Sterling Hyundai responded on 03/23/2019

If you would contact me to tell me alittle more of your service.
I would like to correct the matter.

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Verified Customer
Lafayette, LA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Always Great Service
Always Great Service
Jason P B., service manager from Sterling Hyundai responded on 03/23/2019

Thank you for the great review.

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Verified Customer
Saint Martinville, LA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Prompt, courteous service
Vehicle taken in and serviced timely. Great service.
Jason P B., service manager from Sterling Hyundai responded on 03/22/2019

Thank you for the great comments and review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


MW
Matthew W.
Breaux Bridge, LA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Fast service
I usually get my oil changed at a small shop closer to me but I decided to check out Sterling Hyundai since they're a dealership. I bought my car from Bill Hood Hyundai in Hammond and they sent me an email about scheduling an oil change service with them and it was roughly $35 which is what I pay at the small shop near me but Hammond is a few hours away lol so I scheduled a service with Sterling Hyundai. The price was $39.95 which is more than I would've paid at the dealership in Hammond and I thought it would have been the same but not a big deal I guess. We would have purchased our car from Sterling Hyundai but they didn't have the car we wanted when we were shopping.
Jason P B., service manager from Sterling Hyundai responded on 03/22/2019

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


VS
Victoria S.
Lafayette, LA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Always the best.
Sterling Hyundai has an outstanding service department. Their staff goes above and beyond. Always.
Jason P B., service manager from Sterling Hyundai responded on 03/22/2019

Thank you for the awesome remarks about our service team!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


DS
Donna S.
Cankton, LA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Sterling Hyundai Evaluation
Went in for an oil change and also wanted my steering checked. I had recently noticed an abnormal clunk type sound when turning the steering wheel. It turned out to be a bad flexible coupling. This was replaced and it handles better and I'm not hearing that sound anymore.
Jason P B., service manager from Sterling Hyundai responded on 03/22/2019

Thank you for the great comments and review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


AL
Albert L.
Lafayette, LA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
service as promise
friendly staff
Jason P B., service manager from Sterling Hyundai responded on 03/21/2019

THANK YOU FOR THE GREAT REVIEW!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


JC
Juan C.
Lafayette, LA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
👍
👍
Jason P B., service manager from Sterling Hyundai responded on 03/20/2019

Thank you for the great review

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


SS
Sheila S.
Port Barre, LA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service
Fast and courteous!
Jason P B., service manager from Sterling Hyundai responded on 03/20/2019

Thank you for the great review of our service team!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


PH
Paul H.
Lafayette, LA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Kelly Rocks
Kelly is the best service manager I have ever encountered and I have owned 12 previous vehicles from different dealers and she is the best!!!
Jason P B., service manager from Sterling Hyundai responded on 03/19/2019

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


BG
Beth G.
Duson, LA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service Experience.
Made an appointment, but dropped my car off early. Got a call that an additional item need replacement and okayed it. Work was done when I called Sterling to check on it; I had actually been called to say it was ready and missed the call. All went very smoothly and I was pleased with the service.
Jason P B., service manager from Sterling Hyundai responded on 03/19/2019

Thank you for the great review

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Verified Customer
Lafayette, LA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Attentive to customer
They are eager to respond to customer’s need
Jason P B., service manager from Sterling Hyundai responded on 03/19/2019

Thank you for the great review

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


KD
Keith D.
Broussard, LA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Great product!
I love the Hyundai automobile and I have owned them for the past 14 years. I have had pleasant experiences with Sterling Hyundai but am very disappointed that they have discontinued the free oil changes. I was told by the finance manager that it was costing the company in excess of 4 million per year and while that is quite high it gained loyalty by the consumer which in some cases trumps the bottom line. Also when my car was returned after service this past visit the inside of the car did not have mat protectors and the inside of the car was not vacuumed out. It's the little things that consumers notice and it's also the little things that make a huge difference.

Overall I love my Hyundai and am pleased with Sterling Hyundai.
Jason P B., service manager from Sterling Hyundai responded on 03/19/2019

Thank you for the comments and review regarding your last service visit!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


JT
Jeremy T.
Broussard, LA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
My Experience
The service was great. Customer Service was great and they’re real helpful at the front desk.
Jason P B., service manager from Sterling Hyundai responded on 03/19/2019

Thank you for the great comments and review of our service team!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


CL
Charles L.
Lafayette, LA
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
convenient...good service
reliable....staff is well informed
Jason P B., service manager from Sterling Hyundai responded on 03/18/2019

Thank you for the great review of our service team!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


BB
Becky B.
Lafayette, LA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Love free pickup and delivery
I love the free pickup and delivery service. One less thing I have to rush around to do.
Jason P B., service manager from Sterling Hyundai responded on 03/18/2019

Thank you for the review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


RB
Robert B.
Lafayette, LA
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Engine light
The engine light
Jason P B., service manager from Sterling Hyundai responded on 03/17/2019

Thank you for the review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


CT
Cynthia T.
Duson, LA
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
When there for service I’m let know what’s going on . Had to leave my suv for belt change I was called about 2:00 p.m saying they were still working on it and was ready for 4:30
As above
Jason P B., service manager from Sterling Hyundai responded on 03/17/2019

Thank you for the comments and review of your service visit!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com