In response to this review, I would like to respond to this review in sections, in the first address of the vehicle being in the shop three times for the same thing, I would remind you that when the original repair of the A/C was found to be the issue on the final test drive of the vehicle for a different repair, we asked you if you wanted us to address the A/C issue because it was under warranty with Steve O’s. The problem with the vehicle being in two more subsequent times for the same issue is not a fault of Steve O’s, but merely a manufacturing defect problem with our supplier. As I explained to you during the repair process, and after receiving this poor review, this vehicle was in our shop for poor manufacturing of NEW parts, not because we in some way did the service incorrectly. I would also address that as part of the process, you in turn received additional free parts, upgrading you’re A/C system further, at NO cost to you. To address the replacement of your windshield, the issue that had happened was a liability of something that we, at the shop, directly had control over, and had we pulled the van out of the way when we were servicing components overhead, we would have averted the mishap altogether, taking full responsibility for the direct actions of my employees and our subcontractors, we here at Steve O’s replaced the windshield with a brand new unit, not a used unit that could have been purchased through a wrecking yard to save money, but a NEW and INSTALLED at NO cost to you unit. Reflecting back on it now and after discussing it with you on the phone, I do see your point about the fact that we should have mentioned something about it, but at the time we felt we were doing the correct thing in the replacement of the piece, and never thought to bring the customer into the picture, heck the way we seen it at the time was, you (the customer) didn’t break it, why bother you with it. It was never our intentions to ever hide the fact from you; in fact when you did call we were forthright with our answers to you reflecting the events that led up to the windshield damage. In closing I say this with a heavy heart, I feel that we here at Steve O’s Automotive have went above and beyond in both our repair process by sticking up to the parts manufacturers and demanding them to better the situation, by making sure that your vehicle left our shop in same or better condition than when it was dropped off, lastly when I made the offhanded comment of wanting to charge you for the windshield, I was being comical in nature, as I did not want to offend you as it seems I have done now regardless, I was merely trying to lighten the mood as is my nature, but having been caught off guard with the conversation from the start, I now see that it was not taken as such. To you I offer apology for the feelings of being kept in the dark, but looking at it now I realize that it was embarrassment that I felt for things that I had very little control over, and since then we here at Steve O’s have rectified those situations that would breed the same kind of problem.
Verified Customer
