Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

743 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JG
Jeff G.
Virginia Beach, VA
Toyota Tundra 2WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Jeff said his overall experience was very good. They are always reliable, dependable, always get him in and do not over charge. He would highly recommend them.
This review was collected via phone interview by Customer Research Inc.

DN
Don N.
Virginia Beach, VA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Don said he is completely satisfied with the business's services.
This review was collected via phone interview by Customer Research Inc.

PG
Phillp G.
Virginia Beach, VA
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Phillp said this business did a good job. He still has a brake issue they are trying to figure out. He is glad he found them, they have been a big help.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Virginia Beach, VA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Wonderful as always
I come here all the time to get my car worked on. I have a 2006 pt cruiser and every other mechanic (besides Sullivan’s)just tells me my car is trash even if I’m just having minor things fixed on it. The people at Sullivan’s are always respectful and kind. They get the job done quickly as well

JO
James O.
Virginia Beach, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
James said the business is good, reliable, and quick.
This review was collected via phone interview by Customer Research Inc.

JH
Joshua H.
Virginia Beach, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Joshua said this business was fast, efficient, and friendly. They need a bigger facility.
This review was collected via phone interview by Customer Research Inc.

KD
Kathleen D.
Virginia Beach, VA
INFINITI EX37
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Kathleen said the employees were able to inspect her vehicle. Her vehicles issue is still present.
This review was collected via phone interview by Customer Research Inc.

BJ
Becky J.
Virginia
Mazda CX-5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Becky said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BR
Ben R.
Virginia Beach, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Ben said, the business did the work he wanted and plus gave him additional information.
This review was collected via phone interview by Customer Research Inc.

GT
Glen T.
Virginia Beach, VA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Glen said he got what he wanted. The work was done really quickly.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Virginia Beach, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Best garage in VB!
Tom found the fault that other garages and even the main dealer could not - it seems that too many garages rely only upon what the diagnostic machine tells them - Tom uses his experience and judgement and provides value for money.

JS
JOHN S.
Virginia Beach, VA
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Outstanding service!
Tom and his team get it absolutely right - they know their trade and communicate well with their customes - I always know what needs to be done if I bring my vehicle in for a service or to rectify a fault and Tom gives me clear options. The best garage I have found in VB!

CS
CATHY S.
Virginia Beach, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Always friendly and efficient
I trust Sullivan's they are reliable and competitive. I have been going to them for a couple of years and they are easy to deal with and friendly.

Verified Customer
Virginia Beach, VA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Recommended to Sullivan’s Family Auto Repair
My 2014 Jeep Grand Cherokee started misfiring last summer. I took it back to the dealership several times with no resolution or explanation. Was recommended Sullivan’s by a trusted friend & problem has been resolved & cost significantly less than the cylinder replacement the dealership was suggesting.

BT
Billy T.
Virginia Beach, VA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Billy said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EK
Ellie K.
Virginia Beach, VA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Ellie said the employees spoke clearly, were polite, told her everything that was wrong with her vehicle, worked fast, and they were done early.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Virginia Beach, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Spoke with Mike's Wife. She said the staff were fair, and honest.
This review was collected via phone interview by Customer Research Inc.

CT
Courtney T.
Virginia Beach, VA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Courtney said the service was quick, good quality, and the price was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jeremy B.
Norfolk, VA
Mitsubishi Lancer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Jeremy said they were really nice and quick. There were no problems.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Virginia Beach, VA
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Brian said Tom actually called him and gave a good breakdown of what was happening. It was quick and good service at this business. Tom is an honest mechanic, and he has been going to him for about 9 years
This review was collected via phone interview by Customer Research Inc.