Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

790 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Woodbridge, VA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Quick. Friendly. Professional
I only went in for an inspection so I can't speak to the quality of any work done. However, I can say that the employees were polite. The general upkeep of the office and garage struck me as organized and efficient. My inspection was completed sooner than expected and there were no suprises. Overall, it left me with the impression that should I need any work done on my car. I would not hesitate to take it to Sullivan's.

GM
GREGORY M.
Virginia Beach, VA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Greg
Excellent customer service

AS
Anne S.
Virginia
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Anne said that she has always gotten exceptional value and work completed here.
This review was collected via phone interview by Customer Research Inc.

NP
Niholus P.
Virginia Beach, VA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Niholus said he got good customer service and he was in and out. He didn't have to spend too much time. It was perfect.
This review was collected via phone interview by Customer Research Inc.

DD
Damian D.
Virginia
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Damian said they were great, no runaround, and they were very helpful.
This review was collected via phone interview by Customer Research Inc.

BS
BONNY S.
Virginia Beach, VA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Sullivan Car Repair
Everyone there makes me feel great! from the late afternoon receptionist, who greeted me with a smile to the mechanic who put my bike in the backseat of my car! These small things mean a lot and of course to the excellent work they do😊

ST
SKYLER T.
Virginia Beach, VA
Chrysler 200
Verified Customer
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10/30/2018
Super prompt
Had an appointment to get my oil changed at 230 , showed up a little early around 2 and my car was taken back within a few moments and finished around 230, loved the quick service!

DB
DIANE B.
Virginia Beach, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Highly recommend
I am telling everyone about this place. Family style business that won’t try to rip you off. I’ve been twice and have been very pleased both times

DP
Dan P.
Chesapeake, VA
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10/27/2018
Oil change
The staff was extremely pleasant and the service was very fast (30 minutes) compared to other places. I would definitely go there again.

TP
TEDDY P.
Virginia Beach, VA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Car inspection
They were quick, reliable and we look forward to seeing them again when we need to , thank you!

LC
LARRY C.
Virginia Beach, VA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Sullivan
Expeditious service and convenient to my home

GT
Glen T.
Virginia Beach, VA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Spoke with Glenn's wife. She said she's always happy with the service.
This review was collected via phone interview by Customer Research Inc.

JK
JOHN K.
Plymouth, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
quick service
My wife and I were spending a day in Virginia Beach when our auto A/C broke down. After several calls to a Ford Dealer and being unable to speak to a single person, I tried Sullivan's asking for help that afternoon. "Bring it right over" was the response. Within an hour, they brought it in and provided me an answer at a reasonable cost.

TC
Troy C.
Virginia Beach, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Troy said he had no issues with this business. They take care of him and every thing is good.
This review was collected via phone interview by Customer Research Inc.

SP
Stephan P.
Virginia Beach, VA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Stephan said the customer service here is phenomenal, his service advisor explained a few things to him.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
Virginia Beach, VA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Terry said the business did very good with no problems.
This review was collected via phone interview by Customer Research Inc.

PW
PERRY W.
Virginia Beach, VA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Reliable service, reasonable cost
Had a flat tire, but able to get to Sullivan’s. They repaired the flat in a reasonable time frame for a reasonable price. I’ve always been completely satisfied with their efficient response to any repair requested. Outstanding auto repair shop!

JM
Jason M.
Virginia Beach, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Jason said even though they were busy, they were done fairly quickly.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Virginia Beach, VA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Kevin said this business was amazing. They go above and beyond.
This review was collected via phone interview by Customer Research Inc.

ML
Mary L.
Virginia Beach, VA
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Mary said she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.