BUT I FOUND A CHEAPER AND BETTER MECHANIC THANKS TO THEM.
I'm sorry to hear you were dissatisfied. I checked the ticket and I see that Mark recommended a drive belt and motor mounts but I didn't see where he had the head gasket on there. I also don't see where we ever replaced a head gasket on that vehicle. I did see where we replaced a valve cover gasket for $18.77+labor in Feb of this year but that was the only gasket I could find. I had asked Mark to give you a call a little while back to clarify exactly what he recommended and why but I see the review is still here so either he didn't get a hold of you or there is still a problem. We are a reputable business and have been there for over 30 years, I want to make sure you were not recommended anything you didn't need and that the explanation you got was clear. I take things like this seriously so if there is anything I can do to help out please give me a call at 626-732-9465 or shoot me an email back.
Hard to believe the owner even asked me to do this for help on customer service for the stores, and he did not even apologize.