Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

753 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


BM
BILL M.
Morristown, NJ
Volkswagen Golf R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Awesomeness
So happy to have Susquehanna as my service provider...started bringing my cars here a year ago for oil changes and general mainentnace. Never been let down:)
Recently had a bad wheel bearing and stopped in to make an appt. instead, they put the car on the lift and repaired it while I waited...customer service!! WOW!
Tom F. from Susquehanna Auto responded on 12/02/2018

Thank you Bill for allowing us to service your vehicles and taking the time to review us, customer satisfaction is very important to us.


ND
Nila D.
Oneonta, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2018
Service
Will not take my car there anymore. Use to be happy with the service. Since they moved their quality service has gone down hill. Have had my car in several times this year. New brakes, inspection, tires, fire fixed. Today I find out the bracket holding up my radiator is rotted and needs to be replaced. With all the work they have done no one noticed this was a problem. They use to check my car out really well before they moved. Maybe their getting to big.
Tom F. from Susquehanna Auto responded on 12/02/2018

Hi Nila, We appreciate your trusting us to service your vehicles over the past decade. I'm sorry we missed seeing that the radiator support was rusted, but unless that area of the vehicle was being worked on that would be hard to notice. Please stop by so we evaluate the vehicle for you. We pride ourselves on providing all of our customers with honest quality repairs and that will never change.
  Tom


WA
Warren A.
New York
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Warren said his wife and his daughter both takes their vehicles to this business.
This review was collected via phone interview by Customer Research Inc.

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Ed S.
New York
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Ed said he really appreciates the fact that the mechanic doesn't fix things that aren't needed.
This review was collected via phone interview by Customer Research Inc.

ET
Emma T.
Davenport, NY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Emma said this is the first used vehicle business that actually cares about their customers.
This review was collected via phone interview by Customer Research Inc.

DO
Donna O.
New York
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Donna said the business was very nice. They do good work and everyone is very pleasant.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
New York
Toyota Avalon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Spoke with Jeff. He said he liked the people and the work was good.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
New York
Mercedes-Benz 190E
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
John said the businesses service was quick, and his service was appropriately handled,
This review was collected via phone interview by Customer Research Inc.

JL
Jack L.
New York
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Jack said the business's service was good, efficient and cost-effective.
This review was collected via phone interview by Customer Research Inc.

CC
Courteney C.
New York
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2018 Category: Service
Courtney said she dropped her vehicle off at 9am and she called at 4pm and it was done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Worcester, NY
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
great customer service
able to get an appt within 2 day from request.

DD
Dave D.
New York
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Dave said they are always nice to him and they know his name when he comes in . They do what is necessary.
This review was collected via phone interview by Customer Research Inc.

JL
Jennifer L.
New York
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Jennifer said she likes this business a lot.
This review was collected via phone interview by Customer Research Inc.

WV
Wally V.
New York
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Wally said the staff treats their customers well, and the service is good.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Hampton Bays, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Brandon said that the service was good, as were the prices.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
New York
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Mike said the business does great work, quickly.
This review was collected via phone interview by Customer Research Inc.

AL
Abraham L.
New York
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Abraham said he appreciates the hard work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
BILL M.
Morristown, NJ
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Quick friendly seevice
Always a pleasant experience here!

ML
Mark L.
New York
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Mark said it was quick and they did a good job. Great service and good people.
This review was collected via phone interview by Customer Research Inc.

WJ
WAYNE J.
Worcester, NY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Every time positive
The shop took in a spur-of-the-moment job, repair of exhaust line.
Completed very timely, and perfectly, even though non-standard parts required.
Advised of another issue on exhaust that they could fix now or in future, and indicated projected cost.