Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

769 Reviews

99% Would Recommend
Latest Review about 13 hours ago

Reviews


WJ
WAYNE J.
Worcester, NY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Going the extra mile, after mile, after mile
It took a lot of work tracking down information about the specialized part needing replacement. Learning that the part was not really available from the customization shop that had at first produced it, the team fabricated it and completed the (suspension) repair.

CW
Christina W.
New York
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Christina said the business is good about getting her in and out on time. They are honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
New York
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Ben said they did a great job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

KT
Kurt T.
New York
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Kurt said that the place was great, they got him in quick and made the repair for less than other quotes.
This review was collected via phone interview by Customer Research Inc.

RS
Rodger S.
New York
Land Rover Freelander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Rodger said they always do a good job for him.
This review was collected via phone interview by Customer Research Inc.

KJ
KIM J.
West Davenport, NY
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Trustworthy
I can always depend on quick, courteous, professional service and never feel like I’m being lead into work that isn’t necessary like many other places do.

Verified Customer
Otego, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Car Inspection
Fast and curtious service! Thank you

LR
Lucas R.
New York
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Lucas said they are very nice and got it done.
This review was collected via phone interview by Customer Research Inc.

RD
Reece D.
Oneonta, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Reece said the work was quick and the people are nice.
This review was collected via phone interview by Customer Research Inc.

ES
ELIZABETH S.
Milford, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019
4 stars is my rating this company is honest and it communicates the care for it's customers by the service they provide.
Honest and Excellent Customer Service

JB
Josh B.
New York
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Josh said they are good people. They always get him in when he needs something and they look out for him.
This review was collected via phone interview by Customer Research Inc.

KJ
Kevon J.
New York
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Kevon said the staff did the work in a timely fashion. They were also very good at what they did.
This review was collected via phone interview by Customer Research Inc.

DD
DENNIS D.
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Good Service
courteous, friendly , timely service
thanks for addressing the problem quickly

MS
Michelle S.
New York
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Michelle said there were no problems.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Worcester, NY
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
high quality customer service
friendly courteous customer service

AC
Anthony C.
New York
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Anthony said the business does good work. He will refer them to others.
This review was collected via phone interview by Customer Research Inc.

BM
BILL M.
Morristown, NJ
Volkswagen Golf R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Awesomeness
So happy to have Susquehanna as my service provider...started bringing my cars here a year ago for oil changes and general mainentnace. Never been let down:)
Recently had a bad wheel bearing and stopped in to make an appt. instead, they put the car on the lift and repaired it while I waited...customer service!! WOW!
Tom F. from Susquehanna Auto responded on 12/02/2018

Thank you Bill for allowing us to service your vehicles and taking the time to review us, customer satisfaction is very important to us.


ND
Nila D.
Oneonta, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2018
Service
Will not take my car there anymore. Use to be happy with the service. Since they moved their quality service has gone down hill. Have had my car in several times this year. New brakes, inspection, tires, fire fixed. Today I find out the bracket holding up my radiator is rotted and needs to be replaced. With all the work they have done no one noticed this was a problem. They use to check my car out really well before they moved. Maybe their getting to big.
Tom F. from Susquehanna Auto responded on 12/02/2018

Hi Nila, We appreciate your trusting us to service your vehicles over the past decade. I'm sorry we missed seeing that the radiator support was rusted, but unless that area of the vehicle was being worked on that would be hard to notice. Please stop by so we evaluate the vehicle for you. We pride ourselves on providing all of our customers with honest quality repairs and that will never change.
  Tom


WA
Warren A.
New York
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Warren said his wife and his daughter both takes their vehicles to this business.
This review was collected via phone interview by Customer Research Inc.

ES
Ed S.
New York
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Ed said he really appreciates the fact that the mechanic doesn't fix things that aren't needed.
This review was collected via phone interview by Customer Research Inc.