Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1516 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.1818182/5Overall Rating 3.1818182/5Overall Rating 3.1818182/5rating 3.1818182rating 3.1818182
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Only complaint
My only complaint which is typical for any dealership, over priced parts and labor.

KS
Kathleen S.
Ambler, PA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
The People are Great
A nice young man (who worked there) parked my car. The receptionist was very pleasant. Steve and Sal and Greg were their usual kind and helpful selves. I always look forward to going to have my car serviced at Sussman Hyundai. It sounds like a commercial but it's true.
STEVE K. from Sussman Hyundai responded on 06/24/2019

thanks so much


BG
Barbara G.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service
I loved the speedy service and friendly atmosphere.
STEVE K. from Sussman Hyundai responded on 06/21/2019

thanks so much


DT
Dorothy T.
Philadelphia, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
My Inspection Experience
My inspection experience was good, as usual. They did see I needed my back brakes changed and they broke the news gently and respectfully. The service was excellent and, as always, they were welcoming, humourous, and professional.
STEVE K. from Sussman Hyundai responded on 06/20/2019

thank you so much!


Verified Customer
North Wales, PA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Prompt service
Genesis was taken promply. Work was completed in about an hour.
STEVE K. from Sussman Hyundai responded on 06/20/2019

thanks


JP
James P.
Willow Grove, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great experience
The crew at Sussman Hyundai have always been professional, quick and within my budget. The work is always done on time and with a smile. I use them for all my service needs.
STEVE K. from Sussman Hyundai responded on 06/19/2019

THANKS!!!


NW
Nicki W.
Philadelphia, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Excellent Service !
I enjoy bringing my car to Sussman. The staff are always friendly and professional.
STEVE K. from Sussman Hyundai responded on 06/19/2019

THANK YOU SO MUCH


DD
Danny D.
Richboro, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
4 years and still great
after 4 years of service the performance has been consistently great!!!
STEVE K. from Sussman Hyundai responded on 06/18/2019

THANKS SO VRY MUCH


KP
Kathleen P.
Lady Lake, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Customer service
Overall good service.
STEVE K. from Sussman Hyundai responded on 06/18/2019

thank you


AM
Alan M.
Ambler, PA
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
good service!
I am very satisfied with the professional manner in which the service staff handles a very busy schedule. I was treat with much respect and received great quality work!...
STEVE K. from Sussman Hyundai responded on 06/17/2019

thank you so much


ST
Sheila T.
Glenside, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Better communication this time
Good communication , took a little longer than expected
STEVE K. from Sussman Hyundai responded on 06/17/2019

THANKS SO MUCH


MD
Marilyn D.
Philadelphia, PA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Knowlegable
They are very nice and take the time to explain what they did. They also know your name when you walk in the door. They also tell you what you may need on the next visit
STEVE K. from Sussman Hyundai responded on 06/17/2019

THANK YOU


GR
George R.
Philadelphia, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Never disappointed
Again great service and excellent team. Sal is the best.
STEVE K. from Sussman Hyundai responded on 06/14/2019

THANKS SO MUCH


ED
Evelyn D.
Southampton, PA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
N/A
Friendly, fast and explains things thoroughly.
STEVE K. from Sussman Hyundai responded on 06/14/2019

THANK YOU SO MUCH


FG
Francis G.
Hollywood, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Excellent Service
My how things have changed! The Sussman Service Center is great! I could not say that 2 years ago but things have gotten so much better! I even purchased a second vehicle there last week!

Sal is the Best!

Frank
STEVE K. from Sussman Hyundai responded on 06/14/2019

THANKS SO MUCH


JB
James B.
Laverock, PA
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Service
Steve Karschinik and Sal Cannella have always been very professional, courteous and attentive to my needs when my car has been brought in for service.
STEVE K. from Sussman Hyundai responded on 06/13/2019

THANK YOU SO SO MUCH


JM
James M.
Philadelphia, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Sussman vehicle service center
I've been having my vehicle serviced at Sussman for 8 years. As you can see I have been very satisfied wtth the whole staff at Sussman.
STEVE K. from Sussman Hyundai responded on 06/13/2019

THANKS 


CM
Carmelo M.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2019 Category: Service
Broken seat
This is the second time I had to have my driver seat fixed. They knew why I was coming and did not have the parts to fix it but did not notify me of that before I came. Still waiting to have it fixed.
STEVE K. from Sussman Hyundai responded on 06/11/2019

I CAN UNDERSTAND YOU NOT WANTING TO MAKE 2 TRIPS -BUT UNTIL SOMEONE INSPECTS IT WE DO NOT NOR WOULD NOT KNOW IF WE CAN REPAIR,REPLACE OR WHAT IS INVOLVED-EACH SITUATION IS DIFFERENT -WE TAKE THESE SURVEYS VERY VERY SERIOUS SO IT IS NOT OUR INTENTION TO MAKE YOU THIS UNHAPPY 


FP
Franco P.
Glenside, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Friendly, very helpful
Took the proper amount of time, never a long wait.
STEVE K. from Sussman Hyundai responded on 06/11/2019

thank you


PZ
Philip Z.
Philadelphia, PA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Service
Sorry you stopped the oil change
Pre pay discount a good loss leader
STEVE K. from Sussman Hyundai responded on 06/10/2019

THANKS SO MUCH AND THANKS FOR YOUR FEED BACK AS WELL