Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

579 Reviews

100% Would Recommend
Latest Review 8 days ago

Reviews


NS
Nancy S.
Bow, NH
Volvo XC70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Nancy said the staff were nice and did what she expected them to do. They gave her additional information about her vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
Clinton C.
Salem, NH
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great or Not Great?
Does your vehicle need service or is it broken? The solution is to bring it to the professionals at Synergy. I've seen all makes and models being repaired from behind the big window in the lounging area. They are great at what they do and the bill is always fair. Enough said.

JG
James G.
Manchester, NH
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
James said they've used this business for awhile. They have always been good.
This review was collected via phone interview by Customer Research Inc.

CH
Colin H.
NH
Subaru Impreza Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Colin said it wasn't the most efficient.
This review was collected via phone interview by Customer Research Inc.
Joseph, Tom, Jay A. from Synergy Auto Lab responded on 08/29/2018

Colin's engine needed to be replaced and the most cost effective, reliable, replacement (with a one year, unlimited mileage warranty) was 4-6 weeks out.  We had priced other options to rebuild his existing engine but it would've been much more expensive.  Buying a used engine was not an option we wanted to take given the reliability of a used turbocharged Subaru engine with no service history.  Colin understood his options and was able to weigh the cost benefits with the wait of a remanufactured engine from a very reputable Subaru engine builder.  It is not only our job at Synergy to fix vehicle correctly the first time but to educate the customers of the process.


TD
Tyler D.
Manchester, NH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Tyler said they did a great job.
This review was collected via phone interview by Customer Research Inc.

KY
Keith Y.
Manchester, NH
Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2018 Category: Service
Keith said it wasn't a bad experience and it wasn't an excellent experience.
This review was collected via phone interview by Customer Research Inc.
Joseph, Tom, Jay A. from Synergy Auto Lab responded on 08/29/2018

Keith called looking for a State Inspection.  He is a new customer that has never been here. Synergy usually books out 1-2 weeks. We did have a short period of time open the day Keith called so we were able to get him in the same day.  His car did not pass state inspection and we provided him with the detaied information why his vehicle did not pass and we provided him a quote before he had left.  We called him asking why he didn't have an excellent experience and he said "I didn't know what to say, I have never completed a survey before but I had no complaints with your business". 

We then asked was there anything else we could have done to improve your experince.  Keith replied "No". 


JA
Jason A.
Raymond, NH
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Jason said everything was fine. They were on time and had good communication.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Manchester, NH
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Dan said the staff are very good, prompt, and fair.
This review was collected via phone interview by Customer Research Inc.

KN
Ken N.
Hooksett, NH
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Knowledgeable
Great mechanics. They were able diagnose a problem with my daughter's Impreza. Once they realized the issue they told me to call Subaru of America as it was a problem that maybe covered by warranty through Subaru. Worked out great for me. The work had to be done by Subaru. Synergy passed on doing the work and gave me the right direction to go in for my best interest and wallet.

JG
Jon G.
Goffstown, NH
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jon said the business is dependable and the staff were responsive to his calls.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Auburn, NH
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Great Shop
Brought my new Honda Ridgeline in for its 1st oil change at 5000 miles. Had the tires rotated and all fluids checked to ensure everything was operating properly with the new vehicle. Very quick and efficient work. New shop is outstanding!

JA
Joe A.
Hollis, NH
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Joe said every aspect of the service exceed his expectations. It was a very good experience.
This review was collected via phone interview by Customer Research Inc.

NM
Normand M.
Hooksett, NH
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Normand said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
Danvers, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Why Go To Dealer
Top notch shop. State of the Art Setup. Honest, unlike Dealerships. Worth the trip to go there.

AC
Andrew C.
Londonderry, NH
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Andrew said he has been using them for a few years, they do good work.
This review was collected via phone interview by Customer Research Inc.

PB
Phil B.
Rochester, NH
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Phil said, this business did a really good job and for a good price.
This review was collected via phone interview by Customer Research Inc.

JB
Josh B.
Manchester, NH
Audi S4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Josh said the staff turned his vehicle over in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Auburn, NH
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Michael said Jay and the other guys are very informative. They tell him about the issues going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
New Hampshire
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Tom said everything went very smooth with this business.
This review was collected via phone interview by Customer Research Inc.

SH
Sarah H.
Amherst, NH
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Sarah said this facility is awesome and she's very happy with them. They did a great job, it was perfect and it was quick.
This review was collected via phone interview by Customer Research Inc.