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Tallman's Tire and Auto Repair - Downtown Utica

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(133 Reviews)
82
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
4.0
ReScore Average
82
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(315) 732-3138

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
273 Genesee St Utica, NY 13501 USA

Affiliations

ASE
AAA - Approved Auto Repair
Tallman's Tire and Auto Repair - Downtown Utica's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(133 Reviews)

KL
KATE L.
Utica, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2022
verified customer Verified Customer
0
Not the mechanic you want
We had to go back three times, pay about $2,000 and the car still isn’t fixed; all it needed to start with was an oil change and inspection. If you want a good and honest mechanic, look elsewhere.
Jeff W. from Tallman's Tire and Auto Repair - Downtown Utica responded on 09/23/2022 07:47 AM

Thank you for your business Kate and I apologize to hear that this is your experience.  Unfortunately your vehicle has been challenging from the get go but we have remained committed to helping you with it. Originally you needed a NY Inspection, and the vehicle arrived with a check engine light with two completely different systems needing work to pass. It also needed mechanical repairs to pass the safety portion of inspection. We prioritized those repairs, and did what was needed to pass inspection.

While the vehicle did come back once with a problem pertaining to the work, I do feel we did right in correcting it and out of courtesy drove your vehicle to clear monitors, inspecting it the same day. (To keep you from having to make another trip) It was noted that there were other issues with the car that were not yet needed if inspection was the priority. Your third visit involved a different running issue for something else entirely, and a brake noise from a rear caliper that went bad. I did not charge to diagnose that problem and while I feel bad for the timing of these issues, they were not a result of bad workmanship. I welcome your feedback and if there is anything I personally could have done differently I encourage you to reach out to discuss further.  Thank you again for your business.  

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