Taylor Hyundai of Perrysburg


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1065 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience"
Friendly service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/20/2017 07:39 PM
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Waited for service to be performed and it was done in a timely manner.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/20/2017 05:18 PM
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"4 star service"
Service dept honored a coupon that was expired. Excellent service and great car wash included.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 04:02 PM
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Love the specials.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:12 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/20/2017

Thank you for sending the survey back after service at Taylor Hyundai and especially for the 5 Star rating.  We appreciate your review and comments.  We'll do our best to provide that same 5 Star service every time you're in.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ms"
It's clean !!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/17/2017 06:23 PM
JAMES S., SERVICE ADVISOR at Taylor Hyundai of Perrysburg responded on 11/20/2017

Thank you for taking the time to complete the survey.  Taylor Hyundai strives for 5 Star Service and we regretfully apologize that you didn't receive that during your last service vsit.  We will strive harder to achieve that goal during your next service visit.

JAMES SNYDER
SERVICE ADVISOR
J.SNYDER@TAYLORAUTO.COM
4199318450
B8eff42cef17224903073f10459c0523?s=28
Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/20/2017

I've had a chance to review the survey you returned after your visit the other day.  Sounds like we didn't keep you updated while the vehicle was in the shop for the maintenance and molding. As James said, we'll work harder at making sure you always know what's going on when you're here for service. Thanks doing the survey and for the feedback, it helps us improve.  If you ever have suggestions, please let us know.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Doug G. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they make you as comfortable as possible while you wait for your service to be completed"
5 stars, more if it were available. One person handles you personally from start to end. If a problem you know who to go to. I really like the personal touch.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/17/2017 01:26 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comments and the extra stars.  I'm sure James will do his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Sandra L. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ok"
Ok
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:07 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

SL, Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comment, we're glad it went well.   I'm sure Tom will do his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Oil change completed within an hour and a half. No charge on brake inspection
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 12:36 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thanks for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comments and will do our best to make it happen every time you’re here.  Thank you, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Wanda C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly "
5stars always
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 12:31 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the "5 stars always" comment.  I'm sure Chris will do his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
excellent
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:03 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comment, I'm sure Chris will do his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Medhat A. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
excellent
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/17/2017 06:02 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comment, I'm sure James will do his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Professional attitude and courtesy toward the customer made me valued.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/16/2017 03:04 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/17/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comments and I'm sure Tom will to his best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
The staff make things fast and efficient. I try to use James Snyder for all service issues. He is knowledgeable, helpful, and gives you confidence he will take care of everything. Only have to tell him once and he's got it. Seems to go out of his way to be helpful.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 06:00 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/15/2017

Thank you for sending the survey back after service at Taylor Hyundai and especially for the 5 Star rating.  James and the rest of the team appreciate your review and your comments very much.  I'm sure he'll do his best to provide that same 5 Star service every time you're in.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Service was great
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:53 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/15/2017

Thank you for sending the survey back after service at Taylor Hyundai and especially for the 5 Star rating.  We appreciate your review and your comments.  We'll do our best to provide that same 5 Star service every time you're in.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always extra effort
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 03:20 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/14/2017

Thanks for completing and returning the e-survey about your last service at Taylor Hyundai. We appreciate you, your business and especially the 5 Start review. It's our goal to provide the best service we can every time you’re in. Thanks, again! 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
JOHN Z. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Happiness is a clean car."
Very easy to get in and out with a car wash to boot.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:30 PM
JAMES S., SERVICE ADVISOR at Taylor Hyundai of Perrysburg responded on 11/14/2017

Thank you for taking the time to complete the survey.  Taylor Hyundai strives for 5 Star service and we regretfully apologize that you didn't receive that during your last service visit.  We will strive harder to achieve that goal during your next service visit.

JAMES SNYDER
SERVICE ADVISOR
J.SNYDER@TAYLORAUTO.COM
4199318450
B8eff42cef17224903073f10459c0523?s=28
Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/14/2017

Thanks for completing the survey about your last service visit at Taylor Hyundai.  Your 4-star rating suggests we didn’t quite meet your expectations this time. Was there something we could have or should have done differently?  Because your feedback is vital to our improvement, I hope you'll take the time comment further to let us know where we dropped the ball.  With your suggestions, we can make it 5 stars next time.  Thanks again for taking the survey.

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
JANE F. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Center"
Once again, a great experience- done on time!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 12:04 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/13/2017

thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comments and will do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
John C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"50000 mile service"
Easy to work with
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/13/2017 10:24 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/13/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate the comments and will do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Ryan R. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience!"
Prompt and friendly service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/13/2017 07:58 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/13/2017

Thank you for the 5 STAR review after service at Taylor Hyundai.  We appreciate it and will do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Susan B. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accessible, courteous, professional"
Backup camera failed on our 2013 Santa Fe. Work was performed timely. I used the free shuttle to a nearby restraunt and this was a nice service. I am on a fixed income and was disappointed that the cost to replace this camera on a 4 year old vehicle was $500. Also, the technician forgot to remove the protective lens cover from the camera. I would think that should habe been apparent if the camera was tested prior to returning the vehicle to me.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/11/2017 06:44 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 11/13/2017

Thank you for returning the survey after your recent service at Taylor Hyundai.  In light of the camera lens cover, thanks more so for the 5 star review and comments.  Your feedback is vital to our improvement, I'll review with the team.  Thanks again, Kurt   

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
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