business image

Paul's Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(641 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west side, Donn continues to deliver the kind of reliable service and personal attention that has helped Donn's Auto Service Inc. grow into one of the area's most successful auto repair shops. ...more

Categories
Auto Repair, Diesel Services, Car Maintenance
Contact
(734) 243-2188

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
425 N Dixie Hwy Monroe, MI 48162-2564
Paul's Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(641 Reviews)

Verified Customer
Monroe, MI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Excellent Service
Just wanted to how happy I am with the service that I received from Paul’s automotive service. Every time I come in for service they are professional, friendly and explain everything that they are doing and also give suggestions when asked.
Kyle K. from Paul's Automotive Service responded on 07/17/2025 09:35 AM

We genuinely appreciate your feedback regarding your experience with Paul’s Automotive Service. It is gratifying to know that our team's professionalism, friendliness, and clear communication left a positive impression during your visits. We are committed to providing comprehensive and transparent service, and your recognition of our efforts is valued. Thank you for choosing us for your automotive needs.


SB
gravatar
Sharon B.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Pt cruiser
Always take my car to Paul's.
Kyle K. from Paul's Automotive Service responded on 07/09/2025 06:24 PM

We appreciate your continued trust in our services. Your loyalty is invaluable to us, and we are committed to maintaining the high standards you expect. Thank you for choosing Paul's Automotive Service for your vehicle needs.


JB
James B.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
Category: Service
James said they were pretty good and honest with him, and they did what they said they were going to do. He has already recommended them.
Recommended
Kyle K. from Paul's Automotive Service responded on 07/09/2025 06:25 PM

We appreciate your feedback and are pleased to hear that you found our service to be honest and consistent with what was promised. Thank you for sharing your positive experience and for your recommendations; it is always our goal to meet our customers' expectations. Your support is invaluable to us.


KZ
Kirstyn Z.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
Category: Service
Kirstyn said the service has friendliness and good turnaround time.
Recommended
Kyle K. from Paul's Automotive Service responded on 07/09/2025 06:25 PM

We appreciate your positive feedback regarding our service. It is our aim to provide a friendly atmosphere and efficient turnaround times for all our customers. Your acknowledgment of these aspects is truly valued. Thank you for choosing us for your automotive needs.


RB
Roman B.
Newport, MI
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
Category: Service
Roman said they are really fast and really good at what they do.
Recommended
Kyle K. from Paul's Automotive Service responded on 07/09/2025 06:24 PM

We appreciate your feedback regarding our service. It is important to us that our customers receive efficient and high-quality care for their vehicles. Your acknowledgment of our speed and proficiency reaffirms our commitment to excellence in automotive service. Thank you for your support.


MP
Mike P.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Mike said he walked in the door, was told that they might not get him in, but the vehicle was ready within the hour. The assessment was ready immediately, he really happy with the place and might take his other vehicle there. He didn't have any actual service and only the diagnostic.
Recommended
Kyle K. from Paul's Automotive Service responded on 07/07/2025 02:57 PM

We appreciate your feedback regarding your recent visit. It is gratifying to know that you received prompt service and that our team was able to provide an immediate assessment of your vehicle. We understand the importance of efficiency and are pleased that we met your expectations during your diagnostic appointment. Should you decide to bring your other vehicle to us, we look forward to the opportunity to serve you again.


GY
Grifin Y.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Grifin said they're great, super fast and it was done way sooner. It turned out to be a small fix and the vehicle drives smoother. He recommends them 100 percent.
Recommended
Kyle K. from Paul's Automotive Service responded on 06/12/2025 12:52 PM

We appreciate your positive feedback regarding your recent experience with our service. It is encouraging to hear that the repairs were completed promptly and that your vehicle is now operating more smoothly. Your recommendation is invaluable to us, and we are committed to maintaining the high standards that have earned your trust. Thank you for taking the time to share your thoughts.


JZ
John Z.
Maybee, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
Category: Service
Spoke with Linda. She said they wouldnt go there unless they really liked them.
Recommended
Kyle K. from Paul's Automotive Service responded on 06/06/2025 09:35 AM

We appreciate your feedback regarding your interaction with our team. It is our goal to provide honest and reliable services that build trust with our customers. Should you need any further assistance or have any questions, please do not hesitate to reach out. Your satisfaction is important to us.


RR
Randy R.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Randy said they had good communication, fast repair and good price.
Recommended
Kyle K. from Paul's Automotive Service responded on 05/22/2025 09:35 AM

We appreciate the time you took to share your experience. It is rewarding to hear that our communication and efficient service met your expectations. Providing quality repairs at a fair price is a priority for us, and your feedback reinforces our commitment to this standard. Thank you for choosing our service.


FK
Fred K.
Newport, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Fred said the service is fantastic. He said the business is great and they should keep doing what they're doing.
Recommended
Kyle K. from Paul's Automotive Service responded on 05/11/2025 09:35 AM

We appreciate your positive feedback regarding our service. It is encouraging to know that you found our business to be effective and satisfactory. Your support is invaluable as we strive to maintain high standards. We remain committed to providing quality service and look forward to continuing to meet your expectations.


KB
Kenneth B.
New Boston, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Kenneth said they have done excellent work, quick and efficient.
Recommended
Kyle K. from Paul's Automotive Service responded on 05/10/2025 09:35 AM

We appreciate your positive feedback regarding the quality of our service. It is gratifying to know that you found our work to be both excellent and efficient. Your satisfaction is important to us, and we strive to maintain these high standards with every service provided. Thank you for your trust in Paul's Automotive Service.


DP
Denise P.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
Category: Service
Denise said he assessed her vehicle, walked her through everything and gave her recommendations.
Recommended
Kyle K. from Paul's Automotive Service responded on 05/07/2025 12:37 PM

We appreciate your positive feedback regarding your recent visit. It is our goal to provide thorough assessments and clear communication to ensure our customers feel informed about their vehicles. We are pleased to hear that our efforts met your expectations, and we will continue to uphold this standard of service. Thank you for choosing Paul’s Automotive Service.


GK
George K.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
George said they've always been honest, up-front, and they do good work.
Recommended
Kyle K. from Paul's Automotive Service responded on 04/18/2025 02:40 PM

We greatly appreciate your feedback regarding your experience with our service. Providing honest and upfront communication is a cornerstone of our business philosophy, and we are pleased to hear that you have found our workmanship to meet your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your automotive needs.


JD
Joseph D.
Monroe, MI
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Joseph said they were very speedy, they communicated what service had to be done, honest and the price was not terrible.
Recommended
Kyle K. from Paul's Automotive Service responded on 04/10/2025 11:54 AM

We appreciate your feedback regarding your recent experience with our service. It is gratifying to hear that you found our team to be speedy and communicative about the services required. We strive to maintain transparency and provide fair pricing, and your acknowledgment of these efforts is valued. Your satisfaction is important to us, and we look forward to continuing to meet your automotive needs.


KG
Keith G.
La Salle, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Keith said they do a great job. He has been going there for a few years. They always do an amazing job with his diesel vehicle.
Recommended
Kyle K. from Paul's Automotive Service responded on 04/07/2025 05:03 PM

We appreciate your continued trust in our services over the years. It is gratifying to know that you have consistently received quality care for your diesel vehicle. Our team is dedicated to maintaining high standards and ensuring customer satisfaction. Your support is invaluable to us.

Service Coupons and Posts
Thanks for the fantastic review! 🚗 We love giving your GMC Acadia the TLC it deserves, often quicker than you can say "temp sensor!" 😄 We're here whenever you need us! #AutoCare #QuickService
Learn More

Thanks for trusting us with your vehicles over the years! 😊 We're thrilled to hear that you’ve never had any problems. We must be doing something right! Keep cruising with confidence! 🚗💨 #AutoCare #Paul'sAutomotiveService
Learn More

We’re revved up by your kind words! 🚗✨ At Paul’s, exceeding expectations is our standard operating procedure. Thanks for making us your go-to for auto service! We promise to keep the good vibes rolling! 🙌 #CarCare #FullServiceFun
Learn More


We're thrilled to hear you had a fantastic experience! 🚗💨 Knowledgeable explanations and wallet-friendly prices are what we strive for. Thank you for the kind words—keep cruising with confidence! 😄 #Paul'sAutomotive #CustomerAppreciation
Learn More

We love a good automotive comeback story! 😄🚗 Big thanks for trusting us to handle your alternator drama. It's our goal to keep you rolling without breaking the bank. Your kind words fuel our passion! #CustomerAppreciation #PaulsAutomotiveService
Learn More


?✨ Thanks for the awesome review! We're thrilled to provide quick and accurate service—like a pit stop at a race! ? Your trust means the world to us. We're always here to keep you rolling smoothly! #TrustPaul #AutoServicePros
Learn More

We’re revved up to hear you found our team kind and helpful! ?✨ At Paul’s Automotive, we aim to make every visit smooth sailing. Thanks for the love! ❤️ #CustomerAppreciation #AutoCare
Learn More

Thank you for being a loyal customer! ?? We're thrilled our knowledgeable team has kept you on the right path—no detours here! We promise to continue delivering top-notch service! #RepeatCustomer #AutoExperts
Learn More

Thanks for the speedy shout-out! ⏩ We love getting you back on the road in no time. ?? Your wheels deserve it! Keep on cruising! #FastService #HappyDrivers
Learn More

Thanks for the rev-tastic review! ?? We're glad to have kept you rollin' safely and smoothly. Our team always goes the extra mile to ensure your ride is top-notch! #CustomerAppreciation #FiveStarService
Learn More

Thanks for the 5-star review, Karl! We're thrilled to hear that you had an excellent experience with us. We pride ourselves on professionalism, friendliness, and honesty. We're happy to be awesome for you! ?? #CustomerAppreciation #PaulsAutomotive
Learn More


Thanks, Pam! ? We're thrilled to be your go-to for car care. Our team sends their regards and looks forward to your next visit. #CustomerAppreciation #PaulsAutoService
Learn More


? Thanks for the 5-star review! We're thrilled that you found our service top notch. It's our pleasure to keep your car in top shape. #CustomerSatisfaction #TopNotchService
Learn More


Thanks for the great review, Terrence! ? We're glad to have been able to help you out before your trip. #PaulsAutomotiveService #Monroe #HappyCustomer #CarCare
Learn More

Thanks for the kind words, Karen! ? We're glad you appreciate our professionalism and fair estimates. We're always here to make sure your car is running smoothly. #PaulsAutomotive #Monroe #AutoRepair #CustomerSatisfaction ???
Learn More

Thanks for the great review, Jayne! We're so glad we could help you out and that you're satisfied with the service. We always strive to provide honest and reliable service. #PaulsAutomotiveService #Monroe ?????
Learn More

Thanks for the great review, Carlos! ? We're glad we could get you back on the road quickly and at a fair price. #Monroe #PaulsAutomotiveService #AutoRepair ?
Learn More


Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.