Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1872 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.4074096/5Overall Rating 4.4074096/5Overall Rating 4.4074096/5Overall Rating 4.4074096/5rating 4.4074096
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Northwood, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Service
I recently had my car serviced and I received the best customer care service. Bill was the gentleman that helped me. He was very courteous, kind and knowledgeable. He would keep me informed about my car the entire time I was there.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for the 5 Star rating and for your comments.  Bill's a great asset to our team, he and the rest of the crew will do their best to deliver 5 Star service every time you're in.

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

LB
Laurie B.
Wayne, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Knowledgeable staff and friendly service!
Always friendly and answer any questions I have!
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for coming in and for your 5 Star review.  We'll try to earn those 5 Star rating by delivering the best service we can, every time you’re in. Thanks, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

TG
Teresa G.
Sylvania, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Informative and helpful
Making sure your visit is as less stressful, also making sure your every need is meet.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for coming in and for the 5 Star rating, we appreciate it.  We'll try to earn those 5 Stars with friendly professional service every time you’re here. Thanks, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

Verified Customer
Toledo, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Hyundai Service
Hyundai service rep Tom is wonderful. Does a great job with the Hyundai customers.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for the great survey and comments, we'll do our best everytime you're here.  Thanks again!

Tom Madden
Taylor Hyundai of Perrysburg
419.931.8000 x238

Verified Customer
Perrysburg, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
AC Unit
Third compressor for this 2016 car, 2 replacements covered under warranty, replaced quickly by dealership, Hyundai needs to look at a new supplier for unit if this is a problem.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thank you for the 5 Star rating and for the "supplier" comments.  We'll pass it along to the Hyundai parts team.  Thanks again.

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

CW
Cheryl W.
Lambertville, MI
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Exceptional - as always!
I keep going back to your Perrysburg facility, even though I live much closer to your Sylvania dealership, because of James Snyder. James has never failed to provide exceptional customer service. He is knowledgeable, efficient, courteous and friendly - a true asset to your customer care team.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

We agree, he is an asset to the team.  I'm sure he and the rest of the crew will do their best to deliver 5 Star service and care every time you're in.

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

AF
Amy F.
Perrysburg, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Quality, thorough care for your care
I am a teacher in Perrysburg Schools and appreciate all the support Taylor Hyundai provides to motivate our students in their quest for academic and behavioral success, so I went to look there when recently buying a car. Honest, direct, non-pressured, attentive salesmen, plus a quality car that is very economical both in price and gas mileage made my decision an easy one. Since then when I've had questions, I've received prompt replies and help. And when I didn't even have questions, they checked up on me several times to ensure I was satisfied with my purchase and to see what they could do for me. I had my first oil change, and when I showed up for my appointment, I was immediately and courteously waited on, and my car was finished sooner than expected and with a free car wash and vacuum. Thank you, Taylor Hyundai!
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

What more can we say...Thank you for the great rating and more so for what you do!  We're all a part of the same community.  

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

SW
Sheila W.
Toledo, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great!
Atmosphere and curiosity of the service personnel provided
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for coming in and for your 5 STAR rating.  We’ll do our best to deliver professional service with courtesy and care every time you’re here.  Thanks, again! 

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

DS
Dena S.
Bowling Green, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great service
Very professional
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thank you for the 5 Star rating and comments.  We'll try to deliver that same professional service, every time you're here.  Thanks again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

Verified Customer
Perrysburg, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Excellent Service
Excellent Service
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/25/2019

Thanks for returning the survey after service at Taylor Hyundai, we appreciate the 5 Star review and your comments.  We'll do our best to deliver that same 5 Star service every time you're in.  Thank you, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

BK
Brock K.
Fremont, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
OIL CHANGE
GREAT
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Always nice to see "GREAT" comments like yours.  We'll do our best to make it happen every time you're in!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

JH
Jerel H.
Toledo, OH
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Give employees more money
Start paying porter, tech, service writer more.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Hmmmm, Thanks for the 4 Stars.  And, thanks for the suggestion, we'll consider it.

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

Verified Customer
Perrysburg, OH
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Friendly staff
Every time i come here for my cars service its always a friendly greeting and warm welcome i may have to wait a bit but they always do a great job
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thank you for the 5 Stars!  We appreciate customers like you, we'll try to make it a 5 Star visit any time you're here!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

GC
Gary C.
Erie, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
friendly people, excellent service
Everything is done well and in a timely manner
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thanks for coming in and for the 5 Star rating, we appreciate it.  We'll try to earn those 5 Stars with friendly professional service every time you’re here. Thanks, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

SD
Susan D.
Toledo, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Customer service is important to me.
Customer service is good. I did however have to bring vehicle in at least three times before problem was permanently resolved.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thanks for the 5 Star rating and the extra chances to make it right.  We'll work on that and do our best to make happen the first time, next time.  Thanks again for sticking with us!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

Verified Customer
Blissfield, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Friendly service
Five Star
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thanks for coming in and for the 5 Star rating, we appreciate it and you.  We'll try to earn those 5 Stars with friendly professional service every time you’re here. Thanks, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

JW
John W.
Graytown, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Excellent service
Timely and solved the problem.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thanks for the 5 Star rating.  We'll earn those 5 Stars with prompt and professional service every time you’re here. Thanks, again!

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

KS
Kevin S.
Swanton, OH
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Customer service
Like the waiting room, really comfortable.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thanks for coming in and for the 5 Stars!  We'll try to keep it up and deliver 5 Star service every time you 're in.  Thanks again.

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

KS
Kimberly S.
Palmyra, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great service
I was in and out in less then 1 hour. They even replaced my tire that had a nail in it. I'm very happy with the service.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thank you for the "great service" comment.  I'm glad to see we were able to get you in and out quickly to meet your schedule.  We'll try to make it happen every time you're in.  Thanks, again

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238

DA
Dyrk A.
Perrysburg, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
fast and professional
Fast, professional and personable, as alwayw.
KURT C S., Service Manager from Taylor Hyundai of Perrysburg responded on 06/11/2019

Thank you for the 5 Star rating and for your comments.  Tom and the rest of the crew will do their best to deliver prompt professional service every time you're in, Thanks again

Kurt Schulze
Service Manager
Taylor Hyundai of Perrysburg
419.931.8000 x238